Creating a Virtual        TeamHow to Make the Most of Limited Resources in              Small Business
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business   Suzi Dafnis   Australian Businesswome...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                   Q&A
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business         TWITTER         Use tag:       ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                               Today’s S...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business     1. Preparing for a remote team memb...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                 Your Mo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business            Case Study - Transformed    ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                          Liz Parker    ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business              Amy Lyden              Blu...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business           Small Business in Australia  ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business   1.        Creating an Advisory Board ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                             Advisory Bo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                             Advisory Bo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                             Advisory Bo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                             Advisory Bo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                             Advisory Bo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                             Advisory Bo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                             Advisory Bo...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                     Coaches and Mentors...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                     Coaches and Mentors...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                     Coaches and Mentors...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                         Amy Lyden      ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business      Suzi Dafnis      Australian Busine...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business                                        ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small BusinessComing Up:                              ...
Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business    Become a member today.    www.abn.or...
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Creating a Virtual Team by Amy Lyden and Liz Parker

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How to Make the Most of Limited Resources in Small Business
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In an exciting new webinar you can look at ways to create a virtual team around you so that you are more productive and profitable, starting now.

Our guest presenters, Liz Parker and Amy Lyden provided us with practical advice on how to create your own virtual team so that you can grow your business and most importantly, maintain sanity!



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  • I have launched and built a successful business over 12 years which I sold. I know what it’s like to try to grow a business with very limited resources. I’d like to share 2 ideas with you today that have personally helped me to achieve this over the years.
  • Get out of the day to day, you won’t be able to let yourself slide!, quite often we suffer from tunnel vision
  • Additional human resources on a project or ongoingly as you growIncrease your capacity as a businessSupport others developmentBoost a project – e.g. Sydney Film Festival
  • Agencies: Australearn, Arcadia University, Hong Kong Baptist University, others for foreign studentsAdvertisements: Gumtree, Craigslist, other/similarUniversities: programs/help facilitate it
  • Sourcing – coveredApplications – do they fit the criteriaCull – do phone interviewInterview – face to faceReferences – check if you likeSelect – and outline termsPrepare – be ready. Their computer, desk, amenities training, inducation, what are they going to do
  • Skills analysis – self ratingAgreements – how we do things hereExpectations – what they will and wont’ be doing – may change over timeGoals – theirs and yoursTerms – clear if there is or isn’t employment opps and on what basis internshp will be terminated, start and end times, term – how long for, days etc.Skills- Determine starting pointSoftwareOrientationGetting to know your businessAgreementsDateTimePlaceHoursBehaviourPropertyIP
  • Procedures – office, specific to role, generalThe way we do it here – what are your standards, don’t expect lessMentoring and supervision – who do they go to for what?
  • Skills- Specific to the role e.g. media releaseSoftware- social media posts/wordpressHardwareMac vs PCPrinterSoft skillsAnswering phoneWriting an email
  • Team MeetingsABN WIPWed teamReporting and having a roleNot schleppersMeaningful workOutcomesReviewFeedbackLearning and developmentRemember they are their to learn and grow
  • TBC
  • Creating a Virtual Team by Amy Lyden and Liz Parker

    1. 1. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business
    2. 2. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Suzi Dafnis Australian Businesswomen’s Network
    3. 3. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Q&A
    4. 4. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business TWITTER Use tag: #abnvirtual Follow along: •Suzi is @suzidafnis •Amy is @amylyden •Liz is @vaplacements
    5. 5. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Today’s Speakers Suzi Dafnis Liz Parker Amy Lyden Australian VA Placements Blueberry Consulting Businesswomen’s Network
    6. 6. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Liz Parker VA Placements
    7. 7. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business 1. Preparing for a remote team member 2. Selection, Induction and Training 3. Ongoing Management Eliminate > Automate > Delegate
    8. 8. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Your Motivation Other Access skills on demand No added overheads: Flexibility Electricity, phone, i nternet No infrastructure Build a team with costs (computer, the right technical printer etc.) Save on staff skills costs
    9. 9. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Prepare •Outcomes 1. A list of the tasks that you would need a VA or several VAs to do •Technology 2. A list of the items that you and •Communication your team need to concentrate on •Your existing Team 3. A list of skills that you need the VAs to have. Eliminate > Automate > Delegate
    10. 10. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Selection • Independent Contractor or Employee • Clarity on work and skills required • Test with a small job • Testimonials • Examples of previous work • Personality
    11. 11. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Induction • 3-step process about: • Your Business Goals and Vision (Website) • Your Team • Where they fit into the team. • Your or your team’s work habits • The software you use and the issues (if any) – think about automation. • Level of authority or autonomy you will give • Your communication style
    12. 12. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Training • Specialised Software • Your own Policies and Procedures • Your/Their Responsibilities • Team Development participation
    13. 13. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Training • Regular review on status (Ind. Contractor) • Focus on Outcomes (not how) • Detailed reporting (time tracking, daily/weekly reports, invoicing, budget) • Communication – email/SMS/video/chat • Include as a team member in everything
    14. 14. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Case Study - Transformed Context – National RTO with 30 staff – 50% are virtual and include: Operations, Bookkeeping, Marketing, Sales Team, Web Development Key Tips: • Open your mind and thinking to this model • Have clearly documented and agreed duty statements and clearly documented procedures for each person and business processes. • Build a rapport and level of trust with each person. • Use all communications methods available, including Skype, phone hook-ups and email • Ensure your business systems are accessible by everyone, anywhere at any time…
    15. 15. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Resources http://www.vaplacements.com • Independent Contractor vs Employee checklist • Free Needs Assessment Tool • Free consultation with me if booked within next 7 days – ceo@vaplacements.com
    16. 16. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Liz Parker VA Placements /@vaplacements /vaplacements /121temps
    17. 17. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Amy Lyden Blueberry Consulting
    18. 18. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Small Business in Australia • 2 million + small businesses • 90% - Micro (less than 5 employees) • 65% - employ NO STAFF • Must be resourceful • Must look at different ways to be effective Feeling all alone? Source: ABS, June 2011
    19. 19. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business 1. Creating an Advisory Board 2. Accessing Coaches and Mentors
    20. 20. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Advisory Boards Why do I need one? • Strategically focused • Accountability • Expanded viewpoints • Support • Utilising networks to gain access to resources • Provides an objective sounding board
    21. 21. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Advisory Boards How do I set one up? Determine the structure • How many people? • Fees? • Frequency of meetings?
    22. 22. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Advisory Boards How do I set one up? Determine the structure • How many people? • Fees? • Frequency of meetings? Who should I invite? • Self analysis – skills strengths and challenges • Needs analysis for your business • Create a matrix of desired board skills • Diversify the talent based on skills and risk profiles
    23. 23. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Advisory Boards Some things to consider in creating your board: Balance of Skills: • Operations / good all-round General Manager • Marketing / Sales / Branding • Strategic big picture person • Numbers person
    24. 24. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Advisory Boards Some things to consider in creating your board: Balance of Skills: • Operations / good all-round General Manager • Marketing / Sales / Branding • Strategic big picture person • Numbers person Be sure to include: • Challenger, risk taker, who can push you • Cautious Sam – conservative, evaluator • Wise Elder, sage – been there, done that
    25. 25. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Advisory Boards Tips on Sourcing Board Members: • Your existing ―team‖ – accountant, lawyer, supplier, consultant • Friends • Previous work colleagues / mentors • Fellow members of ABN and other organisations • Friends of friends – extended network
    26. 26. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Advisory Boards Tips on Managing Board Members: • Agreements • Mission, vision, strategic objectives and financials • NDA (confidentiality agreement) • Review • Exit clause
    27. 27. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Coaches and Mentors Why do I need one? • Advisory Board — business, coaches and mentors — individual • Support for YOU • Be effective • Maximise your potential • Short circuit issues
    28. 28. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Coaches and Mentors How will this work? • Needs analysis • Examples: • General: Visioning • Specific: Social media marketing, growth strategy
    29. 29. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Coaches and Mentors Costs and Sourcing: • $0 to $350 + per hour • Use your network and extended network • Approach people you believe may add value • International Coach Federation http://www.icfaustralasia.com/ • Look at their own track record, talk to their clients • Ask about their processes and how they will work with you • Don’t be afraid to have as many trial sessions as you need
    30. 30. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business “Today is your day ! Your mountain is waiting. So… get on your way !” - Dr. Seuss
    31. 31. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Amy Lyden Blueberry Consulting @amylyden /amylyden
    32. 32. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Suzi Dafnis Australian Businesswomen’s Network
    33. 33. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Interns Benefits • Additional resources • Increase capacity • Support development • Project based help
    34. 34. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Interns Sourcing • Agencies • Advertisements • Universities/educational institutions
    35. 35. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Interns Selection • Applications • Culling • Interviewing • Selecting • Preparing
    36. 36. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Interns Induction • Skills • Agreements • Expectations • Goals • Terms
    37. 37. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Interns Training • Procedures • ―The way we do it here.‖ • Mentoring and supervision
    38. 38. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Interns Training • Skills • Software • Hardware • Soft skills
    39. 39. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Interns More on successful internships • Part of the team • Not schleppers • Meaningful work • Learning and development
    40. 40. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Q&A Use the Question Pane to Ask Your Questions
    41. 41. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Q&A Suzi Dafnis Liz Parker Amy Lyden Australian VA Placements Blueberry Consulting Businesswomen’s Network
    42. 42. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small BusinessComing Up: Three Key (Touch) Points to Improve Business and Increase the Bottom Line 28 June Register now at www.abn.org.au
    43. 43. Creating a Virtual TeamHow to Make the Most of Limited Resources in Small Business Become a member today. www.abn.org.au

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