Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

TWITTER
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Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

SUZI DAFNIS
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Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Q&A
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

TWITTER
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Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Joseph Michelli
...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Inspire and nurt...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

• Savour and Ele...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

1. Savour and El...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Maximise enthusi...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

The Store Walk-T...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

2. Love to Be Lo...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

From Indifferent...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

3. Reach for Com...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

What’s in a Name...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Book Giveaway
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

4. Mobilise the ...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Multi-channel Re...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Leveraging Relat...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

5. Cherish and C...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Profitability
Su...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Q&A
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Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

Joseph Michelli
...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

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Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

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Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

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Josep...
Leading the Starbucks Way
5 Principles for Connecting with Your Customers, Your Products and Your People

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BOOKED for Lunch Webinar - Leading the Starbucks Way by Joseph Michelli

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People.

One of the best-recognised and admired brands in the world, Starbucks, single-handedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices.

Author Joseph Michelli reveals five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry.

Published in: Education, Business, Technology
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  • http://www.youtube.com/watch?v=Vtr0c6oVvSM
    Nowadays everything seems a little impersonal. That's why from now on we're going to refer to you as your folks intended -- by your name. So come in and introduce yourself and we'll introduce you to a free Tall latte, Wednesday March 14th, until noon. We'll get to know you and you'll get to know our new latte -- now crafted with an extra shot of espresso.
  • http://www.youtube.com/watch?v=Vtr0c6oVvSM
    Nowadays everything seems a little impersonal. That's why from now on we're going to refer to you as your folks intended -- by your name. So come in and introduce yourself and we'll introduce you to a free Tall latte, Wednesday March 14th, until noon. We'll get to know you and you'll get to know our new latte -- now crafted with an extra shot of espresso.
  • Ends 20 November
  • Transcript of "BOOKED for Lunch Webinar - Leading the Starbucks Way by Joseph Michelli "

    1. 1. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People TWITTER Use tag: #abnbooked Follow along: Suzi is @suzidafnis Joseph is @josephmichelli
    2. 2. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People SUZI DAFNIS Australian Businesswomen’s Network
    3. 3. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Q&A
    4. 4. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People TWITTER Use tag: #booked Follow along: Suzi is @suzidafnis Joseph is @josephmichelli
    5. 5. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Joseph Michelli josephmichelli.com
    6. 6. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time. Connection • Humility • Passion • Love Image source: starbucks.com
    7. 7. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People • Savour and Elevate • Love to Be Loved • Reach for Common Ground • Mobilise the Connection • Cherish and Challenge the Legacy
    8. 8. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People 1. Savour and Elevate
    9. 9. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Maximise enthusiasm for your products, services and experiences Image source: starbucks.com
    10. 10. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People The Store Walk-Through Image source: starbucks.com
    11. 11. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People 2. Love to Be Loved
    12. 12. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People From Indifferent to Beloved Image source: starbucks.com
    13. 13. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People 3. Reach for Common Ground
    14. 14. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People What’s in a Name? Image source: starbucks.com
    15. 15. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Book Giveaway
    16. 16. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People 4. Mobilise the Connection
    17. 17. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Multi-channel Relationships and Technology
    18. 18. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Leveraging Relationships Image source: starbucks.com
    19. 19. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People 5. Cherish and Challenge Your Legacy
    20. 20. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Profitability Sustainability Making a Difference Image source: starbucks.com
    21. 21. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Q&A Use the Question Pane to Ask Your Questions
    22. 22. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Joseph Michelli josephmichelli.com
    23. 23. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Special offer for Joseph Michelli’s three books. Buy three books to save $15 & free shipping Buy two books and save $9.85~$10 & free shipping Limited time only. Use promo code PROFS http://www.mcgraw-hill.com.au/professional/starbucks/
    24. 24. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Poll Where will you start? 1. Savour and Elevate 2. Love to Be Loved 3. Reach for the Common Ground 4. Mobilise the Connection 5. Cherish and Challenge Your Legacy
    25. 25. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Thank you Joseph Michelli @josephmichelli josephmichelli.com
    26. 26. Leading the Starbucks Way 5 Principles for Connecting with Your Customers, Your Products and Your People Australian Businesswomen’s Network The Australian Businesswomen's Network is an online membership community designed to teach women the skills to start, manage and grow a business. Discover the benefits of membership!

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