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New Media Essentials for B2B Success


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Designated Editor's presentation to the Newport County Chamber of Commerce on how to use new media sources for business. …

Designated Editor's presentation to the Newport County Chamber of Commerce on how to use new media sources for business.

Lessons on how to integrate social media and other new media sources (website, blog, email) to optimize content, leverage business, and measure results.
Insight on best digital tools for B2B success.

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  • Challenge: How to utilize efficiently while running a business?Benefit: Paid vs earned media : Solution: Be strategic from the outset, which tools and platforms make the most sense
  • Be sure to have a conversion, such as a newsletter signup
  • Be sure to have a conversion, such as a newsletter signup
  • Need to develop a hypothesis of personae, whether you are marketing on the web or social. You need to SPEAK to SOMEONE. If everyone is a client, no one self-identifies as YOUR client … no one sees that what you do can solve his/her problem.URI students parents of young children=middle-aged
  • Demonstrate thought-leadership, brand personality(example) B2B = P2P -> people want to interact with other humans, blogs & social make it possible, changing the way businesses interact forever
  • Various channels that get leads: 52% of marketing pros said leads via blog had lower cost of acquisition.
  • Editorial calendar should include: Holidays,Conferences Important dates/events that you’d like to get a post out ahead ofEmbed YouTube,Record your presentations,Review the books you’re reading,Schedule aheadBe sure to appoint an Editor and content quality control, a function DE provides for some clients, along w Editorial Calendar development of journalists believe bloggers have become “important opinion shapers.” Society for New Communication Research  
  • Eventbrite blog
  • Search and tagGroups – ConnectAnswersEvents
  • B2B = lighter color, 2012 State of Inbound Marketing report
  • Set daily or lifetime budget Set your run scheduleChoose CPC or CPM Fewer clicks = CPCBid higher than suggested Track your performance
  • 81% of respondents said they were more likely to trust a Fortune 1000 CEO if he was on
  • Connections: NIM, use Twitter to engage, test your audience
  • Slideshare has 5x more business owner traffic than other platforms, Source: SlideShare, Comscore
  • Suggested uses: Video clips, discounts,
  • Hootsuite: post to multiple accounts, see who connecting w/ How many clicks are you getting? How make your engagement betterEventbrite, reviews on Yelp and Google, SlideShare
  • Challenge: It’s not working the way we’d thought! Takes too much time! People are complaining.Benefit: Cheaper than paid media & longer-lasting. Take time to focus on what works. Respond and treat complaints on social media as any good customer service pro would Solution: Analyze & adjust & respond (to complainers & yourself)
  • What works & Your consumers vs. fans
  • The more content you create, the feedback you get, the more data to crunch and better understand your audience.Initially, it’s like an echo chamber, but as the voices increase, a clearer picture emergesGoogle Analytics: Map overlay, keywords, where they’re coming from
  • Be sure to have a conversion, such as a newsletter signup
  • Transcript

    • 1. Designated EditorSpeaking Series New Media Essentials for B2B Success Newport County Chamber of Commerce Suzanne McDonald | Content & Social Strategist @Sue_DesigEditor
    • 2. suzanne’s experience Social Media Strategies professor 6 years Page 1 Masters in Journalism & Mass Communications BA in Journalism 2
    • 3. Paid media vs. owned media 3
    • 4. 92% of B2B prospects almost never book a meeting from a cold call or email.Sales executives will first seek connectionsthrough social media networks, and thenincrease response rates with warm introductions. —UNC’sKenan-Flagler School of Business study @Sue_DesigEditor 4
    • 5. B2B challenges we’ll address o What is new media & how to integrate o How to help your team adapt o What success looks like @Sue_DesigEditor 5
    • 6. 4 stages to activate new media Stage 1 Your website Stage 2 Your blog & email Stage 3 Social media integration Stage 4 Social media optimization & metrics @Sue_DesigEditor 6
    • 7. Stage 1Your website@Sue_DesigEditor 7
    • 8. Who is your audience? Who might be your best advocates? What are their defining characteristics? What are they looking for? Are you using the right vocabulary? 8
    • 9. Here’s looking a quality B2B site@Sue_DesigEditor 9
    • 10. Keywords: Your prospects’ vocabulary@Sue_DesigEditor 10
    • 11. Keywords: Include in Titles and Descriptions @Sue_DesigEditor 11
    • 12. who is your audience?@Sue_DesigEditor 12
    • 13. Stage 2 Blog & emailGoogle & search engines <3 fresh contentActivate keywords & make multimediaOffers a glimpse inside your brandEnable and moderate commentsLeverage blog posts to feed email@Sue_DesigEditor 13
    • 14. Blogs cited as least expensive for B2C & B2B 14
    • 15. Editorial calendars @Sue_DesigEditor 15
    • 16. Tools to drive blogs & content@Sue_DesigEditor 16
    • 17. B2B blog: helpful, not boring @Sue_DesigEditor 17
    • 18. B2B multimediablog @Sue_DesigEditor 18
    • 19. Easy-to-act-onEmail@Sue_DesigEditor 19
    • 20. email 20
    • 21. Stage 3 Social Media integration‘The growth in social media marketing will be exponential:Smaller companies — with revenues under $25 million —in particular will increasingly rely on social media outletsTo market their products and services.’ — Duke Universitys Fuqua School of Business & American Marketing Association @Sue_DesigEditor 21
    • 22. tacticsDiscover major companies with SearchCategorize prospects with TagsParticipate inGroups specific to your industryContribute your expertise withAnswersFind andConnectwith key influencersHost or attend anEvent and share it @Sue_DesigEditor 22
    • 23. Skills & Expertise pageAuto-suggestions 23
    • 24. How’s the industry faring?@Sue_DesigEditor 24
    • 25. Bottom of the page: Groups worth joining? @Sue_DesigEditor 25
    • 26. Facebook B2C LinkedIn B2B@Sue_DesigEditor 26
    • 27. @Sue_DesigEditor 27
    • 28. Targeting ads• Towns & cities • Interests & Likes• Education • Age• Gender• Marital status @Sue_DesigEditor 28
    • 29. Lingeringquestions@Sue_DesigEditor 29
    • 30. 30
    • 31. Connections 31
    • 32. @Sue_DesigEditor 32
    • 33. B2B channel on@Sue_DesigEditor 33
    • 34. 34
    • 35. Show your expertise visually or curate others’ @Sue_DesigEditor 35
    • 36. @Sue_DesigEditor 36
    • 37. QR codes 37
    • 38. Other tools to consider@Sue_DesigEditor 38
    • 39. Tools to consider@Sue_DesigEditor 39
    • 40. Stage 4 How are we doing?@Sue_DesigEditor 40
    • 41. Facebook InsightsEngagement &Relevance 41
    • 42. Google Analytics: + social@Sue_DesigEditor 42
    • 43. @Sue_DesigEditor 43
    • 44. New media success for B2BsWebsite + Blog + Email + Social media  Longer-lasting vs. paid media  Now you’ll know what’s working  Reduced customer service costs  Understand & relate to clients  Your clients see your team as experts  Broader brand-building boosts awareness @Sue_DesigEditor 44
    • 45. Designated EditorSpeaking Series New Media Essentials for B2B Success Questions? Happy to help! Suzanne McDonald | Content & Social Strategist @Sue_DesigEditor