Coping with conflicts (new)
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Coping with conflicts (new)

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coping with conflicts

coping with conflicts

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Coping with conflicts (new) Coping with conflicts (new) Presentation Transcript

  • COPING STRATEGIES OF CONFLICT MANAGEMENT
  • GENERAL DEFINITION OF CONFLICT
    • Conflict is broadly viewed as a breakdown in the standard mechanism of decision- making.
    • Or
    • Appearance of difference, difference in opinions, and interests.
  • DEFINITION OF CONFLICT
    • Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences.
  • SOURCES OF CONFLICT
    • Wants and Needs Differ
    • Values Differ
    • Knowledge Expectations Differ
    • Differences in Race, Gender, Ethnicity, Religion, and Age
    • Assumptions/Perceptions
    grrrrr grrrr
  • SOURCES OF CONFLICTS
    • Personality Clash
    • Personal, or Group Interest
    • Tension and Stress
    • Power and Influence
    Type A Personality Type B Personality
  • EFFECTS OF CONFLICTS
  • TYPES OF MANAGER THAT CAUSES WORK PLACE CONFLICTS
    • Poor Communication
    • Resources
  • KEY MANAGERIAL ACTION TO MINIMIZE CONFLICTS
    • Job Reviews
    • Building of Rapports
    • Quality Work Life
    • Work Life Balance
    • Personal Development
    • Employee Connect
  • STRATEGIES FOR MANAGING CONFLICTS
    • Individual Coping Strategies
      • Exercise
      • Relaxation
      • Behavioral Self-Control
      • Cognitive Therapy
      • Networking
    • Organisational Coping Strategies
    • Questions to ask:
      • How important is the relationship?
      • How important is the incident?
      • How will I feel if I do/don’t confront?
      • What is the likely outcome?
    • Negotiation Skills:
      • Diagnosis – Ability to determine the nature of the Conflict
      • Initiation - Influencing someone to change a behavior that may be causing the problem
      • Listening - The ability to hear the others point of view
  • OTHER COPING STRATEGIES
    • Acknowledge the situation
    • Get all the information
    • Take your time-be patient
    • Focus on the problem, not the individual
    • Keep talking; keep listening
  • MANAGING CONFLICTS
    • Within Self
      • Understand the Conflict
      • Discuss…. Discuss…. Discuss
      • Know Yourself
    • Within Others
      • Know
      • Manage
  • BENEFITS OF COPING WITH CONFLICT
    • Deals with reality
    • Tries to change and/or solve problem
    • Confronts the real problem
    • Keeps identity and role separate
  •  
  • ANAMIKA LAD SITANSHU MERCHANT NOBLE CHERIAN VIJAY MANE RINDHU KUMARI PRESENTED BY:
  • THANK YOU