Measuring tangible output has been in the realm of manufacturing companies for a long time; however, recent studies have brought attention to measuring an organization's intangible assets. According to these studies increasing assets such as teamwork, communication and leadership improves your bottom-line while providing your organization with a strong, hard-to-replicate competitive advantage.
This presentation is divided in three parts. Firstly, we describe what intangibles the Sigma Score measures; then, we explore what tools are available to measure these intangibles; and finally, we outline a company whose intangible assets have been improved.
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