Presentation Overview•What is Nonverbalcommunication•How the body communicates•Types of Nonverbalcommunication•Quiz /Tasks based onNonverbal Communication
What is communication?•At its simplest a processthrough which thoughts orideas are exchanged from asource to the receiver•Communication can be verbal ornonverbal
BUT…what we are trying to deliver to the one whom we arecommunicating through verbal means, might not be exactlysimilar to the one which we are delivering from our non-verbalmeans.
When does communicationbecome effective ?•When the reveiver interpretsand understands thesender’s message in the sameway the sender intended it.
FluencyClarityAccuracyLogicalityStyleFacial expressionEye contactGesturePostureBODY LANGUAGETwo main aspects of communication
What is Nonverbal Communication?•It is the way people:• Reinforce the spoken word• Replace the spoken word usingtheir bodies to make visual signalsor their voices to make oral butnon-verbal signals
What do studies say aboutcommunication of messages?
Nature of Nonverbal Communication•Most nonverbal communication isunconscious or subconscious•Occurs mostly face-to-face
Types of Non-verbalCommunication Kinesics Paralanguage Proxemics Haptics Oculesics Olfactics Chronemics Chromatics Silence Sign language
Kinesics(the study of body movements,gestures, facial expressions, etc., asa means of communication)Everythingexceptthe words!Everythingexceptthe words!
Kinesics: facial expression• Birdwhistle (1970): the face iscapable of conveying 250,000expressions
Paralinguistic featuresParalinguistic featuresVocal cuesVocal cues - all the oral aspects of sound- all the oral aspects of soundParalanguageParalanguageexcept words themselves,except words themselves,which include...which include...pitch, rate, inflection,pitch, rate, inflection,volume, quality, soundsvolume, quality, sounds& silence, pronunciation,& silence, pronunciation,articulation, & enunciationarticulation, & enunciation..
Proxemics-Space Languagestudy of distance individuals maintainbetween each other while interacting andits significance)
• Refers to communicating through the use ofbodily contact. When used properly, touchcan create feelings of warmth and
• Avoiding eye contact considered as insecure,untrustworthy• Direct eye contact may be misinterpreted ashostility, aggressiveness
Eye ExpressionsA prolonged gaze or stare in considered rude inmost cultures
•It refers to the study of sense ofsmell•Someone’s smell can have apositive or negative effect on theoral message.. People in Europeancountries respond negatively tobody odors, Arabs are comfortablewith natural body odors.
the study of the use of time in nonverbalcommunication.
• Attitudes toward time vary fromculture to culture. The Americans,Germans and the Swiss for examplevalue punctuality. Being late formeetings is viewed as rude andinsensitive behavior; tardiness alsoconveys that the person is not wellorganized. The Arabs have a causal
•Communication of messagesthrough colours…The connotationscolours have may be positive ornegative depending on the culture•In America it is common to wearblack when mourning, in Indiapeople prefer white for mourning.