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Non verb com 2


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  • 1. Nonverbal Communication
  • 2. Presentation Overview•What is Nonverbalcommunication•How the body communicates•Types of Nonverbalcommunication•Quiz /Tasks based onNonverbal Communication
  • 3. What is communication?•At its simplest a processthrough which thoughts orideas are exchanged from asource to the receiver•Communication can be verbal ornonverbal
  • 4. BUT…what we are trying to deliver to the one whom we arecommunicating through verbal means, might not be exactlysimilar to the one which we are delivering from our non-verbalmeans.
  • 5. When does communicationbecome effective ?•When the reveiver interpretsand understands thesender’s message in the sameway the sender intended it.
  • 6. FluencyClarityAccuracyLogicalityStyleFacial expressionEye contactGesturePostureBODY LANGUAGETwo main aspects of communication
  • 7. What is Nonverbal Communication?•It is the way people:• Reinforce the spoken word• Replace the spoken word usingtheir bodies to make visual signalsor their voices to make oral butnon-verbal signals
  • 8. What do studies say aboutcommunication of messages?
  • 9. Nature of Nonverbal Communication•Most nonverbal communication isunconscious or subconscious•Occurs mostly face-to-face
  • 10. Types of Non-verbalCommunication Kinesics Paralanguage Proxemics Haptics Oculesics Olfactics Chronemics Chromatics Silence Sign language
  • 11. Kinesics(the study of body movements,gestures, facial expressions, etc., asa means of communication)Everythingexceptthe words!Everythingexceptthe words!
  • 12. Kinesics: facial expression• Birdwhistle (1970): the face iscapable of conveying 250,000expressions
  • 13. Paralinguistic featuresParalinguistic featuresVocal cuesVocal cues - all the oral aspects of sound- all the oral aspects of soundParalanguageParalanguageexcept words themselves,except words themselves,which include...which include...pitch, rate, inflection,pitch, rate, inflection,volume, quality, soundsvolume, quality, sounds& silence, pronunciation,& silence, pronunciation,articulation, & enunciationarticulation, & enunciation..
  • 14. Proxemics-Space Languagestudy of distance individuals maintainbetween each other while interacting andits significance)
  • 15. • Refers to communicating through the use ofbodily contact. When used properly, touchcan create feelings of warmth and
  • 16. • Avoiding eye contact considered as insecure,untrustworthy• Direct eye contact may be misinterpreted ashostility, aggressiveness
  • 17. Eye ExpressionsA prolonged gaze or stare in considered rude inmost cultures
  • 18. •It refers to the study of sense ofsmell•Someone’s smell can have apositive or negative effect on theoral message.. People in Europeancountries respond negatively tobody odors, Arabs are comfortablewith natural body odors.
  • 19. the study of the use of time in nonverbalcommunication.
  • 20. • Attitudes toward time vary fromculture to culture. The Americans,Germans and the Swiss for examplevalue punctuality. Being late formeetings is viewed as rude andinsensitive behavior; tardiness alsoconveys that the person is not wellorganized. The Arabs have a causal
  • 21. •Communication of messagesthrough colours…The connotationscolours have may be positive ornegative depending on the culture•In America it is common to wearblack when mourning, in Indiapeople prefer white for mourning.
  • 22. Colour Influences CommunicationYellow cheersandelevates moodsRed excitesandstimulatesBlue comfortsandsoothesIn someculturesblack suggestsmourningIn somecultureswhite suggestspurity
  • 23. •When we are silent, we are alsocommunicating! What wecommunicate depends on what kindof silence it is.•The more emotionally loaded subjectis, the more silence we need