Hearst Magazines & SurveyMonkey

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Hearst Magazines & SurveyMonkey

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Discover how Hearst Magazines improves technical training with employee feedback using SurveyMonkey Enterprise. Learn more about Enterprise at www.surveymonkey.com/enteprise

Discover how Hearst Magazines improves technical training with employee feedback using SurveyMonkey Enterprise. Learn more about Enterprise at www.surveymonkey.com/enteprise

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  • 1. Training Feedback Case Study
  • 2. 2| Training Feedback Case Study Improve technical training with valuable feedback By gathering feedback from trainees, the technical training team can increase engagement and create an optimal learning environment. Hearst Magazines is one of the world’s largest publishers of monthly magazines. The internal technical training team provides training for 11,000 employees worldwide. Every year, trainers hold up to 250 on-site classes for up to 4,000 employees. The key to success for the team is consistently delivering high-quality, effective training. Surveys evaluate all aspects of the classes.
  • 3. 3| Training Feedback Case Study Course evaluation surveys offer valuable ideas to create an optimal learning environment Immediate feedback allows quick improvements and fast results A post-training survey revealed that trainees prefer dividing intensive technical training into two one- hour sessions to make information more digestible. Trainees disliked the class location so they relocated classes to an upper, executive floor which emphasized the importance of the trainings and increased participation. Morning classes that include coffee improve trainee engagement and performance. Divide trainings Relocate classes Consider catering
  • 4. 4| Training Feedback Case Study The training team’s impact is extended Immediate feedback allows quick improvements and fast results Seemingly small details improve trainee engagement and performance. Once retention goes up, support costs go down. Employee satisfaction with the training jumped to 90% Confidence in the trainer’s knowledge rose to 97% “With SurveyMonkey, we constantly incorporate feedback from trainees, which saves us time, money, and makes the training the best it can be.” Debra Robinson, SVP/CTO, Hearst Magazines
  • 5. Learn more about how SurveyMonkey Enterprise can help your entire team make smarter decisions. www.surveymonkey.com/enterprise