Your SlideShare is downloading. ×
Hearst Magazines: Training Feedback
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Hearst Magazines: Training Feedback

393
views

Published on

Published in: Technology

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
393
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Training Feedback Case Study Improving technical training with valuable feedback Hearst Magazines, a unit of Hearst Corporation, is one of the world’s largest publishers of monthly magazines including Cosmopolitan, Harper’s Bazaar, and The Oprah Magazine. The internal technical training team at Hearst Magazines provides training for 11,000 employees around the world on proprietary and licensed software. Every year, trainers hold up to 250 on-site classes for up to 4,000 employees. At a Glance Situation • Declining engagement rates and information retention • Too much time and resources spent on follow-up Survey Insights • Course evaluation surveys evaluate all aspects of the course • Immediate feedback lets the team make quick improvements and get fast results Better Results • Breaking up a long training session into two shorter sessions increased engagement • Relocating classes to an upper floor increased participation • Employee satisfaction with the training jumped to 90% • Confidence in the trainer’s knowledge rose to 97% “With SurveyMonkey we constantly improve our internal training program by incorporating feedback from our trainees. It saves us time and money, and makes the training the best it can be.” – Debra Robinson, SVP/CTO, Hearst Magazines Visit surveymonkey.com/enterprise today
  • 2. Training Feedback Case Study What feedback did you learn about in your surveys? Little things make a big difference in the effectiveness of our training. Locating classrooms on an upper floor­— versus the lower-level—is important. And, if it’s a morning class, there must be coffee! These two seemingly small details improve trainee engagement and performance. Retention goes up and support costs go down. – Debra Robinson, SVP/CTO, Hearst Magazines Consistently delivering high-quality, effective training is key to success for the technical training team. Robinson and her team use surveys to evaluate all aspects of the classes including course content, format, location, and instructors. By gathering feedback from trainees, the team can increase engagement and create an optimal learning environment. The trainers rely on SurveyMonkey to make gathering training feedback easy. After each class, the team deploys a course evaluation survey. The answers given offer valuable ideas to improve training, which ultimately extends the team’s impact. For example, the team thought employees wanted to minimize time away from their desks, and as a result, offered an intensive two-hour training on its proprietary software system. A post-training survey revealed that trainees actually prefer to have the content divided into two one-hour sessions to make the information more digestible. Seemingly minor aspects also had a significant impact on training effectiveness. In the survey, trainees expressed dislike of the class location. Robinson’s team decided to relocate classes to an upper, executive floor. The new location emphasized the importance of the trainings and increased participation. “People even dress a little bit nicer when they know they are going up to a separate floor,” she added. Robinson and her team use SurveyMonkey daily to ensure the success of their training. And with a SurveyMonkey Enterprise account, admins can view all accounts on one screen, and centralized billing makes it easy to deploy and manage SurveyMonkey across multiple teams. Teams across Hearst now have access to the same powerful survey platform to get the answers they need to help them succeed. Learn more about how SurveyMonkey Enterprise can help your entire team make smarter decisions. Visit surveymonkey.com/enterprise today. Visit surveymonkey.com/enterprise today

×