Dr. Shaun Fitzgerald & SurveyMonkey


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Learn how Dr. Shaun Fitzgerald advanced healthcare with the power of surveys using SurveyMonkey Enterprise! Learn more about Enterprise at www.surveymonkey.com/enteprise

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Dr. Shaun Fitzgerald & SurveyMonkey

  1. 1. At a Glance Visit surveymonkey.com/healthcare today Dr. Shaun Fitzgerald, Pediatric Hospitalist at a major healthcare organization in the San Francisco Bay Area, specializes in the care of children in the ER, ICU, and inpatient wards. Fitzgerald also contributes as an educator to the organization’s residents and interns. In the medical field where people’s lives are at stake, it’s more critical than ever to gather and respond to feedback quickly and effectively. Fitzgerald started using SurveyMonkey to get valuable information in medical school. Noticing that the wait times for the administration of antibiotics in the Situation • The ER and pediatric hospital wished to improve the rapid delivery of antibiotics to its pediatric patients with special medical needs • Pediatric patients in academic medical centers often have a large team of attending staff, likely causing confusion to parents and children Survey Results • Some of the less common antibiotics weren’t regularly kept in stock in high quantities, increasing the time from order to delivery • Parents expressed their uncertainty of the roles and responsibilities of the physicians, interns, nurses, and residents Smarter Decisions • After making the antibiotics more readily available, the ER was able to quickly deliver antibiotics to pediatric patients • Staff put up a poster in the patient’s room showing the team members along with a description of their roles “Understanding and responding to the needs of students, patients, and staff is essential in my role as a physician and educator. I’ve relied on SurveyMonkey as a tool for feedback since my medical training days in Boston and Worcester, and I continue to use it for a host of healthcare and education projects.” – Dr. Shaun Fitzgerald, Pediatric Hospitalist Advancing healthcare with the power of surveys DR. SHAUN FITZGERALD Pediatric Hospitalist Healthcare Feedback Case Study
  2. 2. ER could be improved, Fitzgerald sent a survey to assess the delivery of antibiotics and where efficiencies could be improved. The results revealed that some of the less commonly used antibiotics for children with special medical needs weren’t typically stocked in the ER, increasing the time between the ordering and administration of the medication. “By asking the staff, we were able to identify which antibiotics and patients were associated with the longer wait times, and arrange to have the medications more readily available in the ER,” says Fitzgerald. In another situation, the medical center staff sent surveys to parents of pediatric patients. In academic medical centers, it’s common for a patient to have a large team of physicians, interns, nurses, and residents. Survey results showed that parents were often confused with who’s in charge, who’s overseeing care, and the roles of interns and residents. As a result, staff decided to create posters showing the pictures of the team members along with a description of their roles. Now that Fitzgerald teaches physicians- in-training, he uses surveys for all kinds of education planning. Lecture feedback surveys highlighted that rather than having lectures in the mornings and afternoons, students prefer one longer class session. “We learned that residents would rather condense their teaching sessions and have an entire four-hour block of lectures while being relieved of clinical responsibilities,” says Fitzgerald. “We are working to change our lecture schedule to accommodate our residents’ educational wishes while concurrently assuring the meticulous care of our patients.” Learn more about how SurveyMonkey can help your healthcare organization make smarter decisions. Visit surveymonkey.com/healthcare today. Visit surveymonkey.com/healthcare today How did surveys help you in your healthcare organization? Thanks to advances in medical technologies, children with previously untreatable diseases are thankfully living longer, but often require hospitalization. That has led toan increase in the number and complexity of patients we see on a daily basis. A survey of residents showed their wish for further teaching in real time. As a result, we increased the number of attending physicians to provide on-the-spot teaching to correlate textbook knowledge with real-life situations in the moment. – Dr. Shaun Fitzgerald, Pediatric Hospitalist