Benchmarking SharePoint: The SharePoint Maturity Model


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Torben Ellert will discuss how to address key SharePoint challenges in a manner that will increase the overall level of SharePoint maturity.

The webcast features Sadie VanBuren's SharePoint Maturity Model, as well as real-world examples of public-facing SharePoint sites, and intranets.

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Benchmarking SharePoint: The SharePoint Maturity Model

  1. 1. Benchmarking SharePoint<br />The SharePoint Maturity Model<br />A video recording of this webinar session can be found at:<br /><br />Torben Ellert<br /><br />torbenellert<br /> @torbenellert<br />
  2. 2. The Challenge<br />Usage<br />Document Management<br />Intranet / Extranet<br />Webside platform<br />Costs<br />Visible Costs<br />InvisibleCosts<br />Useruptake<br />How do youbenchmark SharePoint?<br />
  3. 3. Agenda<br />SharePoint Maturity Model (SPMM)<br />PracticalExample: Search<br />Summary<br />
  4. 4. SharePoint Maturity Model (SPMM)<br />Basedon the CapabilityMaturity Model (CMM)<br />Developed by Sadalit Van Buren (@Sadalit#spmaturity)<br />Holistic model that sets up benchmarks for SharePoint<br />Not developed for useonpublic-facing sites!<br />Data basis is spread of three SP generations over 9 years<br />The model is free to use, ifyoushareyour data (anonymously)<br /><br />
  5. 5. SharePoint Maturity Model (SPMM)<br />Core<br />Advanced<br />Publication<br />People & Communities<br />Collaboration<br />Composites & Applications<br />Business Process<br />Integration<br />Search<br />Insight<br />The SharepointCircle<br />Readiness<br />Infrastructure<br />Staffing & training<br />Customizations<br />
  6. 6. SharePoint MaturityBenchmarks<br />Publishing<br />How is contentdelivered to varioususergroups? <br />Collaboration<br />How do groupscollaborateinternally & externallywith SP?<br />Business Processes<br />Arerelatedworkprocessesinterlinked, acrossorganisationaldivides?<br />Search<br />Can relevant contentrapidlybelocated?<br />
  7. 7. CoreMaturityAreas in SP<br />Publication<br />Collaboration<br />Business Process<br />Search<br />500<br />Content is user-specificwithoutduplication. Workflowscrossfirewalls, deprovisioning in place. Search is fullyscalable, withpossibleautotagging.<br />400<br />Document management w. revision. Universal use of collaborationtools. Emailcapture. Search is adaptive, withcustom metadata and maybeactionable.<br />300<br />Managed (custom) metadata in place, discussionstakeplacewithinsharepoint. Workflowsarefullyreactive, and crossdepartment lines. Best-betsareutilised.<br />200<br />Standard propertiesused, somecustomtemplates, document version, and user-reactive elements in workflows<br />100<br />Notaxonomies in place, only standard sites, workflows and search. Nooronlypoorlydefinedprocesses<br />
  8. 8. SharePoint Maturity is Asynchronous<br />Certainareasarebetterdevelopedthanothers<br />Organisationalneedsvary, thisimpactsmaturity<br />Uptakecanvary by group<br />Legacyissuescandelaymaturity<br />
  9. 9. Multiple Tiers of Maturity<br />Maturity is a function of time<br />Each generation improveson the last<br />Later generations display lessspread in extremes<br />
  10. 10. Practicalexample: search<br />500<br />Users understand relationship of tagging to search results. Automated tagging may be used. High volumes can be handled. <br />400<br />Content types and custom properties are leveraged in Advanced Search. Results customized to specific needs, may be actionable. <br />300<br />Search results are analyzed. Best bets and metadata properties are leveraged to aid the search experience.<br />200<br />Custom scopes and iFilters employed to aid the search experience<br />100<br />Out of box functionality for query, results, and scopes; some additional content sources may be indexed. <br />
  11. 11. Practicalexample: search<br />Search: Level 400<br /> ”Content types and custom properties are leveraged (in Advanced Search). Results customized to specific needs, may be actionable.”<br /><ul><li>Areas of focus:</li></ul>Content types & Properties (XML)<br />Resultscustomised to specificneeds (XSLT)<br />May beactionable (XSLT / JS /.NET)<br />
  12. 12. Real-worldexamples<br />Extending SharePoint Refiners<br />Edit Standard SP Search Webpart<br />Edit XML to add a customproperty for userfiltering<br />Deploy the changes<br />(Bugfix)<br />Standard SharePoint 2010 Search Center in edit mode<br />
  13. 13. Real-worldexamples<br />CustomisingSearch & Result Pages<br />AdaptXSLTs to match brandingneeds and presence<br />Use XSLT to drive content-specificlogic in results<br /><br /><br />
  14. 14. Real-worldexamples<br />Actionableresults<br />Whatspecific business processesshouldbetriggered?<br />Whataudiences and contextsshouldtheyappear in?<br />Ontolica Enterprise Search for SP 2010, showing tagging interface<br />
  15. 15. Summarizing<br />”If you can’t measure it, you can’t manage it”<br />Maturitytakes time, but canbeplanned<br />And it can most definitelybeexecuted<br />Chooseyour fights carefully<br />Explore standard functionality, and itscosts<br />Find appropriate third party solutions <br />
  16. 16. Q&A<br />Torben Ellert<br /><br />torbenellert<br /> @torbenellert<br />