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5 Questions Every Admin Should Ask Their Users to Improve SharePoint Search
 

5 Questions Every Admin Should Ask Their Users to Improve SharePoint Search

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It is one thing to know how to make complex SharePoint configurations, but you first need to know what users want. During this webinar, Josh reveals 5 simple answers your users should provide that can ...

It is one thing to know how to make complex SharePoint configurations, but you first need to know what users want. During this webinar, Josh reveals 5 simple answers your users should provide that can result in drastic improvements to your SharePoint search experience. Find out what your people are unable to find, the search refiners that are actually beneficial, and the fields to place on an advanced search page.

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    5 Questions Every Admin Should Ask Their Users to Improve SharePoint Search 5 Questions Every Admin Should Ask Their Users to Improve SharePoint Search Presentation Transcript

    • 5 Questions Every Admin Should Ask Their Users to Improve SharePoint Search
      Josh Noble
      Author: Pro SharePoint 2010 Search
      jno@surfray.com
      joshnoble
      @SurfRay
      www.surfray.com
    • 5 Questions Every Admin Should Ask Their Users to Improve SharePoint Search
      Agenda
      Review of SharePoint Search Maturity
      Question 1 – Diagnosing Crawler Issues
      Question 2 – Providing Useful Search Refiners
      Question 3 – Fixing the Site Structure
      Question 4 – Creating Useful Synonyms
      Question 5 – Making a Useful Advanced Search Page
      Q&A
      www.surfray.com
    • SharePoint Search Maturity
      500
      Users understand relationship of tagging to search results. Automated tagging may be used. High volumes can be handled.
      400
      Content types and custom properties are leveraged in Advanced Search. Results customized to specific needs, may be actionable.
      300
      Search results are analyzed. Best bets and metadata properties are leveraged to aid the search experience.
      200
      Custom scopes and iFilters employed to aid the search experience
      100
      Out of box functionality for query, results, and scopes; some additional content sources may be indexed.
      http://surfray.com/resources/webcasts/496-sharepoint-maturity.html
    • Question 1 – Crawler Issues
      Q: What content do you commonly look for that you can’t quickly find through search?  Are there similarities?  Are they located in similar places, similar document types, or owned by certain departments?
      Answers May Reveal:
      Content Sources are not set up to be crawled
      iFilters are not installed and working properly
      Permissions may not be set correctly
      Metadata may not be mapped correctly
      www.surfray.com
    • Question 2 – Search Refiners
      Q: On bestbuy.com, searching for “tv” will provide many refinement options on left column of the page.  You can narrow the large list of TVs by Brand, Price Range, Size, Features, etc.  What if you could do the same thing on your SharePoint search center?  What categories would you want to refine on?
      Answers May Reveal:
      Metadata that you should start to collect
      Metadata that is not applied to enough content
      Search refiners that you should create
      If certain search refiners are useful only to specific departments
      www.surfray.com
    • Question 2 – Search Refiners
      Custom Quick Filters
      www.surfray.com
      Custom Refiners
    • Question 3 – Site Structure
      Q: If you were to split your documents into categories and couldn’t use search terms to find items, what categories would you want?  For example, would you split documents into practice types, industries, or geographic regions?  Be creative and list any categories that could be generally descriptive to include most of your content.
      Answers May Reveal:
      How to build taxonomy and split document libraries
      Metadata to collect
      Search Refiners, fields on the Advanced Search Page, sorting options, & groupings (Ontolica Specific) to create.
      www.surfray.com
    • Question 3 – Site Structure
      Custom Metadata
      www.surfray.com
      Library Structure
    • Question 4 – Synonyms & Best Bets
      Q: Are there words you commonly misspell when searching for content?  Are there multiple words or acronyms you search for that have the same meaning?  Be honest.
      Answers May Reveal:
      Best Bets to create
      Synonyms to establish
      Problems with document naming conventions
      www.surfray.com
    • Question 4 – Synonyms & Best Bets
      Visual Best Bet
      Normal Best Bet
      www.surfray.com
    • Question 5 – Advanced Search
      Q: Are there times you find yourself forced to use the advanced search page?  What are you are forced to go to the advanced search page to find?
      Answers May Reveal:
      Fields to improve on the Advanced Search Page
      Advanced search fields to include on the “basic” search page
      Scopes to offer to various audiences
      Useful Search Refiners
      Beneficial Quick Filters (Ontolica Specific)
      Useful changes to relevancy ranking models
      www.surfray.com
    • Question 5 – Advanced Search
      Custom Quick Filters
      Custom Scopes
    • Q/A & Contact Details
      Josh Noble
      Author: Pro SharePoint 2010 Search
      jno@surfray.com
      joshnoble
      @SurfRay
      Robert Piddocke
      Author: Pro SharePoint 2010 Search
      Working with Microsoft FAST Search Server for SharePoint
      rcp@surfray.com
      robertpiddocke
      @rpiddocke
      www.surfray.com
    • Additional Resources
      Our SharePoint Search Video Webinars:
      http://surfray.com/resources/webcasts.html
      Mikael Svenson – Tech and Me
      http://techmikael.blogspot.com/
      Michal Pisarek – SharePoint Analyst HQ
      http://www.sharepointanalysthq.com/
      ProSharePointSearch.com
      http://www.prosharepointsearch.com/
      www.surfray.com