Have you ever been asked the question, "What's your aim in life?" It's quite a powerful question because it is a pretty direct and incisive way to ascertain what your purpose in life is and what you aim to achieve. What is your Awareness, Intention, and Motion through emotion, in life?
Notice that, so far, this model has no action or doing steps. It is all about planning and TAKING AIM! So you could say the original question, "What is your aim in life?" is about planning intentional goals for life, with the purpose of arriving at them in your time and enjoying the journey. What is your A wareness? They say awareness changes everything, and only when you become aware can you change anything. Your awareness will give you very specific clues as to where you are in life right now. What are your I ntentions? What is the difference between want and intention? What is your M otion through emotion? No human being will do anything unless it is emotionally based: in other words there is no motion without emotion.
Man does not like to stagnate, he always likes to develop into something better. There are some ways to achieve this metamorphosis in one's personality. If one were to understand these basic rules, one can develop him into anything he aspires for.
MEANING: To clean and maintain the appearance of oneself. A process of making oneself neat & attractive. Includes all activities like Washing, Cleansing hair, Combing, Shaving etc..
Use it to support what you say and do for your customer Be aware of your body language to ensure you send the right signals to your customer and, at the same time, are able to “read” their reactions correctly
Crossing your arms – it tells people to “stay away” Taping your foot, pen, or fingers- it says you’re impatient Rolling your eyes at customers - it says you find them slow or foolish Letting your eyes wander – it says something is more interesting than your customer
Body Language = 58 Tone of Voice = 35 Words = 7
If the sales people can convert 100% step ins, then by 2010, the Goal of our assets to become a Market leader in Jewellery in A.P can be Achieved.
PARADIGMS• Patterns of Behavior• Rules & Regulations• We use those patterns to set boundaries around us• And try how to solve our problems by remaining within those boundaries When we are in PARADIGM we do two things1. We set boundaries around our selves2. Then we measure our Success & Failure against these rules by remaining in the Boundaries
PARADIGM EFFECTWhat is impossible to do with one Paradigm can easily be done by having another paradigm PARADIGM SHIFTWHENEVER A PARADIGM SHIFTS EVERY ONEGOES BACK TO ZERO. YOUR PAST SUCCESS GUARANTEES YOU NOTHING
PARADIGM TRIGGER QUESTIONWHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE BUT IF IT COULD BE DONE, IT WOULD FUNDAMENTALLY CHANGE THE WAY IN WHICH I DO THINGS? WHAT IS YOUR ROLE WHAT ARE THE KEY ROLES/RESPONSIBILITIES ASSIGNED TO YOU?
Successful Person should have.. • Aim In Life • Personality • Positive Attitude • Communication • Courteous • Discipline • Sincerity & Hard Work • Punctual & Creative • Integrity & Team work • Market Knowledge • Coordination • Corporate Expectations from you…
PERSONALITY DEVELOPMENT..• Personality development is the development of the organized pattern of behaviors and attitudes that makes a person distinctive.• Personality is defined as the individual characteristics of a person that determine his or her perception, motivation and behavior.
Personality Development..• When there is an Aim, there is Zeal & Commitment to achieve it.• When there is aim, there comes the Goal, which is Short term & Long Term• For achieving the Goal, there is a Plan which is Formulated.• For any Planning, there comes the Personality Development.
PERSONALITY….Personality is thesum total of thecharacteristics of anindividual whichdistinguishes oneindividual fromanother
Personality includes… • Grooming & Appearance • Personal Hygiene • Good Manners
GROOMING &APPERANCE • Dressing have an impact on Self, Colleague & Customers • Your clothes convey the message that you are Confident, Presentable, Ambitious & Sincere
Benefits of Grooming1. Makes one look Attractive2. Builds up Self Confidence3. Helps in better Appearance
Power Dressing Remember…YOU never get a second chance to make the first impression!!
Grooming Standards- Men• Hair • Hair above ears and around the neck should be tapered • Hair on back of neck should not touch collar • Hair coloring must look natural and complement the individual.
ACCESSORIES (Watch) Buy yourself the nice and quality watchDon’t go in for something too flashy or too sporty.A simple watch with straight, classy lines should do the trick.
Do’s for Men• Always look • Keep your hair neat and professional trimmed• Dress for the audience. • Use Mild fragrances• Wear clothes that fit • Ties should be you conservative and reach the middle of your belt buckle• Make sure your clothes are pressed • Lace-up shoes (usually black) with a suit• Shirts with a simple collar and cuffs • Hair, usually parted to one side, not reaching the• A formal but simple top of your shirt collar
Donts for Men:• Avoid multiple buttons • Avoid Fragrance that smells on your shirt Don’t use from a distance Clothing that no longer fits • Avoid Garish ties• Avoid wrinkled clothing • Avoid Shiny tie pins or clips or big belt buckles• Avoid Hair that falls in your face or obscures your eyebrows • Don’t use Open top shirt button with a tie• Avoid Short-sleeved dress shirts • Dont use Loafers with a suit
Grooming Standards-Women•Hair • Clean, neatly shaped, and arranged in an attractive feminine and professional style • Conspicuous rubber bands, combs, and pins are not advisable
Grooming Standards-Women• Makeup should be applied in good taste so that colors blend with natural skin tone and enhance natural features.• Lipstick colors shall be conservative and complement the individual• Long, false eyelashes shall not be worn when in uniform.
Jewellery• While in uniform, only one ring authorized, i.e. wedding ring• Necklaces will not show above the shirt line• Earrings are prohibited for male personnel• BODY PIERCING. Not authorized while in uniform other than earrings for women
Do’s for Women:• Always look • Wear heels (up to 1 1/2" professional to 2"), with a high vamp, with formal attire• Dress for the audience • Conservative business make-up• Wear clothes that fit you • Focus on Lips & eyes• Make sure your clothes are pressed • Apply Lipstick nicely. properly. • Simple manicure• Keep your hair neat and trimmed
Don’ts For Women• Don’t wear dark • Avoid Fragrance that colored clothes. smells from a distance• Don’t Wear wrinkled • Dont wear Anything too clothing bright, tight, sheer or short• Don’t wear transparent Fabrics • Don’t wear open toed shoes.• Avoid Hair that falls in your face or obscures • Dont have too much your eyebrows makeup• Avoid Earrings that are • Don’t wear big, shiny large & dangling buckles or jewelry
Personal Hygiene• Bath daily to avoid body odour.• Smokers & Pan Chewers should take extra care to avoid nicotine stains on teeth and hands & Tobacco breath• Avoid chewing gums during WORKING hours.• Wash face atleast TWO times a day to look fresh.• Take ADEQUATE REST at night
Personal Hygiene • Flush the toilets immediately after use • Always use dustbins for disposing any wastage •Never smoke in public places or exchange the cigars from one hand to the other. •Always use Spittoons •Do not pick your nose in public
Good Manners…• Never Cough or sneeze Loudly in Front of the other person• Do Not OR Avoid Eating INFRONT Of the Unknown / CUSTOMER• Avoid Making a NOISE while eating
Greetings…Say-“Sir” only to a MAN“ Madam” only to a Lady / Woman Address your colleagues with equal respect as Mr. Ram.. Or Ms. Sita or Mrs. Geeta.. Or Sir/ Madam if he / she is your Senior.
Greetings…• Good Morning- from morning that you wakeup till 12pm• Good Afternoon- from 12pm to 4pm• Good Evening- from 4pm• Good Night – ONLY when you are LEAVING the Office after 7:30pm.
Body Language…What does your body language say to our colleagues? Facial expression Hands Posture
Body Language… Pay attention to your colleagues body language Be aware of your body language to ensure you send the right signals to your colleagues
IS your Body Language givesNEGATIVE signal.. Crossing your arms Tapping your foot, pen, or fingers Rolling your eyes at customers Letting your eyes wander
DO’S OF BODYLANGUAGE• Greeting with a Smile - shows your interest in your Colleagues.• First Listen to other person carefully & than put your point.• Control the movements of your hands here & there and keep them visible.• Maintain a relaxed & confident posture
DONT’S OF BODYLANGUAGE• Do not cover your mouth with your hand while you are speaking• Don’t bite your lips while standing infront of the Colleagues /Seniors• Don’t blink your Eyes frequently.
Facial Expression… Do you greet everyone with a SMILE or in with a SAD expression?
YOUR Posture… Good posture makes youlook Confident, Alert, and Professional
Attitude….An attitude is the way youcommunicate your mood to others.It is the foundation of successregardless of your chosen field.It can be positive or negative.It is a critical factor to success.
THE ICEBERG• The Iceberg example is also applicable on human beings …
THE ICEBERG KNOWLEDGE KNOWN &TO OTHERS SKILLS SEA LEVELUNKNOWNTO OTHERS ATTITUDE
KNOWN BEHAVIOR THE ICEBERGTO OTHERS SEA LEVELUNKNOWNTO OTHERS ATTITUDE
WHAT MAKES YOUR LIFE 100%SUCCESSFUL ?Let each letter of the alphabetic has a value equalsto it sequence of the alphabetical order:A B C D E F G H I J K L M N O P Q R S T U V W X Y Z1 2 3 4 5 6 7 8 9 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6S K I L L S1 1 9 1 1 1 = 829 1 2 2 9K N O W L E D G E = 961 1 1 2 1 5 4 7 51 4 5 3 2A T T I T U D E = 1001 2 2 9 2 2 4 5
A Positive Attitude… • Increases Productivity • Fosters Teamwork • Solves Problems • Improves Quality • Breeds Loyalty • Increases Profits • Makes a Pleasing personality • Leads you to Success.
A Negative Attitude…• Leads to Bitterness• Resentment• A purposeless life• ILL health• High stress levels for self and for others
Reasons for Failure• Unwillingness to take risk• Lack of persistence• Instant gratification• Looking for shortcuts• Selfishness and greed• Lack of conviction• Fear• Lack of discipline• Poor self esteem• Fatalistic attitude
What is Negative Attitude..• Developing negative attitude towards life is more mental than physical.• A bad relationship, poor self image, a history of abuse, stress, frustration and many other factors can change your overall attitude towards life• It directly impedes your overall performance.• Such tendencies are deep- rooted in mind and nurtured by excessive Negative Emotions.
How to Overcome Negative Attitude WORK on your personal foundation, namely in the Five Pillars of Attraction. Remember what F.R.E.S.H. stands for: F: Finances R: Relationships E: Environment S: Spirituality H: Health Right now, write down one task for each of the Five Pillars (F.R.E.S.H.) that you can
Behavioural aspects of communication skill Treat people with courtesy Learn to respect other’s views Develop the habit of accommodating other’s views Never be too absorbed in yourself Show interest in other people Give orders in the form of requests Seek clarification / guidance
Do’s - Communication skillsGreet people warmlyShow interest in listening to othersAlways use polite wordsThe tone of voice must be even / mono tone mustbe avoidedVerbal communication must coincide with bodylanguagePresent your views to effect other’s perception
Don’ts- Communication skills Avoid double meaning phrases, unpleasant jokes,hurting remarks, loose talks, spicy gossip Avoid comments, enquiries anything personal orsensitive Avoid offering unsolicited advice Avoid usage of complicated idioms and phrases,professional jargons and local adages and slang
Verbal CommunicationGet one or more internshipsdon’t be afraid to express your ideasPractice talking with elderly people
Non –Verbal Communication Personal Appearance Posture Gestures Facial Expressions Eye Contact Space Distancing
Communication in Person 58 ____% of communication consists of body language 35 is expressed through tone of voice ____% 7 ____% is communicated through words
A key to Effective CommunicationS SMILE You will appear CONFIDENTM MAINTAIN eye contact. You will be seen as more sincere, honest, & informed.I INVITE receiver by giving them time to think. You will be seen as polite when you allow uninterrupted response.L LOOK your best, look professional. Be appropriately dressed.E ENCOURAGE the other person. Keep a pleasant facial expression &
Telephone Manners RIGHTR – Respond PromptlyI - Identify yourself ClearlyG – Go out of way to HelpH – Hear & Hear CarefullyT – Terminate Politely
Answering - Phone• Prior to picking up the telephone, make sure you’re approaching the call in a positive way.• Try to Answer the call within 3 rings.• Know your department standards and apply them.• Greet the CALLER with a “Good Morning” or “Good afternoon.”
Example: “Good Morning, sunflower education system Pvt Ltd, this is NISHA, How may I help you?”
USE THESE WORD..TO BE COURTEOUS • Sorry • Excuse Me • Thank you • Please
Discipline• Good Employee should First be a Disciplined Person. • Be Punctual in your work • Proper use of the office equipment and facilities • Discipline with the BOSS & Colleagues • Avoid any type of Discrimination • Avoid any type of Personal Harassment • Avoid any Affair / Loose Talk during Working Hours
SINCERITY• Sincerity is generally understood to be truth in word and act.• One who means what he says is a sincere person.• Sincerity can be of two ways• Sincerity in Work• Sincerity as Hard Work• A person who is sincere will
HARD WORK• It is the effort you put to complete the work.• Hard work can be in two ways• Result oriented hard work• No care about result but only money.
Punctuality• Punctuality is the quality of person who complete his work on time.• Punctual person will not give chance to others to remind him regarding his work / feedback.• He will be proactive for his assignment.
Creativity • As a Corporate Employee , you should try to be Creative in your work. • Share your ideas & suggestions with your SENIOR to make your workplace more efficient.
INTEGRITY• Integrity is the Honesty in an Employee.• Integrity represents the inner feelings / thinking in an individual.
Teamwork• Team members actively work together to achieve a common purpose.• Teamwork is the central foundation of any high performance team.
New Skills Are Important • Boss Communication: Tasks and Achievements. • Criticism: How to accept it, admit it, thank them, and demonstrate change. • Give Compliments who highlight our weakness. • Acknowledge Others: Be friendly with your Colleagues
Your Boss • No surprise! • Communicate! • Demonstrate loyalty. • Keep confidence. • Remember your boss is human. • Implement the Advise of your BOSS
Watch Your Personal Life• Your personal life is also important for your Growth.• Keep your private life private.• Your personal life shouldnt disturb your professional life.
Market Knowledge• Update yourself with the Market General Knowledge.• Show eagerness to learn apart from your daily work.• Keep update knowledge about your competition, other department work, etc.
Department in yourcompany• SALES• MARKETING• HRD & ADMIN• FINANCE• STORES & PURCHASE• EDP & IT
COMPANY OBJECTIVES DEPARTMENT OBJECTIVES OBJECTIVES OF HOD ALLOCATE INDIVIDUAL AS PER THE SKILLS & EXPERIENCEMANAGEMENT EXPECTATION FROM THE INDIVIDUAL
DEPARTMENT OBJECTIVES• Company Objectives in turn becomes the objectives for a Department.• Based on the company objectives, HOD plan the Individual Staff Objectives
HRD Department Function• HR Policy Formulation & Implementation• Recruitment & Selection• Training & Development• Performance Appraisal• Compensation• Grievance Redressal• Employee Welfare• Future Strategy & Business Plan
Admin Department Function • Facility & Infrastructure • House Keeping • Security Management • Canteen & Transport • Event Management • AMC of Utility • Administration Grievances • Dealing with Government Agencies
Finance Department Function• Identify the Finance need & arrangement.• Cash flow Management.• Debtor & Creditor Management.• Accounting Office expenses with the respective head• Preparation of Profit & Loss /Balance Sheet• Taxation & Commercial Matters.• Audit & Cost Control Measures
Marketing Department Function • Creates Brand Image & Awareness in the Market • Increase the Customer Step In for our Product. • Chalk Out Schemes & Advt Plan for the Sale • Explore the new Marketing segment. • Focus on Customer Service & Delight
Stores & Purchase• Plan & Propose the Requirement of the Various Dept.• Raise the P.O & Arrange the material.• Stock & arrange the distribution.• Account the Purchase & Issue of Materials• Maintain Proper Stock Taking & Audit.• Highlight the Dead Stock.• Submit MIS on the Consumable & New Vendor Development.
EDP & IT Department Function• Company provides Computer / Internet / Email / Printer / Scanner etc., for the smooth functioning of the work.• We should use it for the Official purpose only.
Dept-Coordination• The act of working together• Coordination means integrating or linking together different parts of an organization to accomplish a collective set of tasks.
MANAGEMENT EXPECTATIONS• To work in a Team & put our maximum effort in the work.• Take the Ownership & complete the task as per the schedule.• Maintain Honesty, Punctuality & Loyalty towards the work & company.
Expansion Strategies of your company 2007 2010