0
WELCOME  TO
WHAT ARE THEBASIC NEEDS OF HUMAN  BEINGS?
• Food• Clothing• Shelter
Maintain Good   Health             GOD     BLESSINGS TO MAINTAIN       YOUR POSITIVE MIND
What is LIFE?L = Live Life I = InvolvedF = With fun &E = Effectiveness
Wheel of life         Family                  Spiritual  Relationships       CareerSocial Service                       Ed...
Looking Inwards…•    Often we consider ourselves to be     inefficient?•    Wonder : “What’s wrong with me?!”•    Criticiz...
• Have serious aims that we want to  accomplish• Have dreams that we want to  achieve• We are on the “ I’ll do this when  ...
HELP! HELP!!Lets understand…..• Why we are• How we are• Are we announcing your destination or  managing your journey?• Are...
ThePower of Focus
1 Point Program toSuccess    F – Follow    O – One    C – Course    U – Until    S – Successful
Focus to be SuccessfulFocus• To live this event called life• To know your purpose of life• To set goals
• To lead a balanced life• To achieve your goals• To free some time to work  on them• To manage your life• To be personall...
AKRASIAFAILING TO DO WHAT I AM SUPPOSED TO DODOING WHAT I AM NOT SUPPOSED TO DO
WHY ARE WE STILL IN        AKRASIA?… BECAUSE WE REFUSE TO ……………….
.       .      •       •• .          .       .      •       •• .   •          .              •                  .• .
.       .      •       •• .          .       .      •       •• .   •          .              •                  .• .
PARADIGMS•   Patterns of Behavior•   Rules & Regulations•   We use those patterns to set boundaries around us•   And try h...
PARADIGM EFFECTWhat is impossible to do with one Paradigm can easily be done by having another paradigm           PARADIGM...
PARADIGM TRIGGER QUESTIONWHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE      BUT IF IT COULD BE DONE, IT WOULD             ...
WE DON’T WANT TO …………
Why do we refuse to CHANGECHANGE MEANS LOT OF …………. • Trouble • Pain • Sacrifice • Risk • Efforts
We would all love to be called… ...Successful           ...Victorious ...Triumphant           ...An Achiever           ......
WHAT IS SUCCESS ?
SUCCESSIS…  P ROGRESSIVE  R EALIZATION  W ORTHWHILE  P REDETERMINED  P ERSONAL  G OALS
WHY WE REQUIRESUCCESS?
• TO GROW IN LIFE• TO GET GOOD INCREMENT &  PROMOTION IN THE  COMPANY• TO BE RESPECTED IN THE  SOCIETY• TO TAKE CARE OF OU...
WHO IS THE MAIN  IMPORTANT PERSON FOR   SUCCESS?
IT`SYOU
HOW WEWILL GETSUCCESS?
THROUGH OUR PERSONALITYDEVELOPMENT
Successful Person should have.. •   Aim In Life •   Personality •   Positive Attitude •   Communication •   Courteous •   ...
AIM in Life
•A wareness - Where you are right now?•I ntention - Where do you intend to be?•M otion - What skill will help you to achie...
Why We have Aim in Life…
WHAT ISPERSONALITYDEVELOPMENT
PERSONALITY DEVELOPMENT..• Personality development is the  development of the organized pattern of  behaviors and attitude...
Personality Development..• When there is an Aim, there is  Zeal & Commitment to achieve  it.• When there is aim, there com...
PERSONALITY….Personality is thesum total of thecharacteristics of anindividual whichdistinguishes oneindividual fromanother
Personality includes… • Grooming &   Appearance • Personal Hygiene • Good Manners
GROOMING &APPERANCE      • Dressing have an impact        on Self, Colleague &        Customers      • Your clothes convey...
Benefits of Grooming1. Makes one look Attractive2. Builds up Self Confidence3. Helps in better Appearance
CORPORATEDRESS CODESHOWROOMDRESS CODE
Power Dressing Remember…YOU never get a second chance      to make the first impression!!
Grooming Standards- Men• Hair  • Hair above ears and around the neck    should be tapered  • Hair on back of neck should n...
MOST IMPORTANT FOR MENSHAVINGDAILY IS A MUST…
Grooming Standards- MenMustaches • Should be trimmed. • It should not grow more than the  mouth corners
Sideburns   Sideburns Must not extendbelow the midpoint    of the ear.    NotAcceptable!!!
• Belt • Should not be too   large or small • Should be   matching with the   dress code• Shoes- Always Polished • High-qu...
•Tie       •Socks
HandkerchiefWallet
ACCESSORIES         (Watch) Buy yourself the nice and quality  watchDon’t go in for something too flashy or too sporty.A s...
Do’s for Men• Always look               • Keep your hair neat and  professional                trimmed• Dress for the audi...
Donts for Men:• Avoid multiple buttons     • Avoid Fragrance that smells  on your shirt Don’t use      from a distance  Cl...
Grooming Standards-Women•Hair • Clean, neatly shaped, and   arranged in an attractive   feminine and professional   style ...
Grooming Standards-Women• Makeup should be applied in good taste  so that colors blend with natural skin tone  and enhance...
Jewellery• While in uniform, only one ring authorized,  i.e. wedding ring• Necklaces will not show above the shirt line• E...
Do’s for Women:• Always look             • Wear heels (up to 1 1/2"  professional              to 2"), with a high        ...
Don’ts For Women• Don’t wear dark            • Avoid Fragrance that  colored clothes.             smells from a distance• ...
Personal Hygiene• Bath daily to avoid body odour.• Smokers & Pan Chewers should  take extra care to avoid nicotine  stains...
Personal Hygiene • Flush the toilets immediately after use • Always use dustbins for disposing any   wastage      •Never s...
Good Manners…• Never Cough or sneeze Loudly in  Front of the other person• Do Not OR Avoid Eating INFRONT  Of the Unknown ...
Greetings…Say-“Sir” only to a MAN“ Madam” only to a Lady / Woman     Address your colleagues with equal  respect as Mr. Ra...
Greetings…• Good Morning- from morning that  you wakeup till 12pm• Good Afternoon- from 12pm to  4pm• Good Evening- from 4...
Body Language…What does your body language                       say to our           colleagues?   Facial expression    ...
Body Language…      Pay attention to your       colleagues body language      Be aware of your body       language to en...
IS your Body Language givesNEGATIVE signal..            Crossing your arms            Tapping your foot, pen, or        ...
DO’S OF BODYLANGUAGE• Greeting with a Smile - shows your  interest in your Colleagues.• First Listen to other person caref...
DONT’S OF BODYLANGUAGE• Do not cover your mouth  with your hand while you  are speaking• Don’t bite your lips while  stand...
Facial Expression…         Do you greet          everyone with a          SMILE or in          with a SAD          expres...
ANGRY..
SURPRISED
FRUSTATED
DISLIKE
SAD    NOTINTERESTED
HAPPY.. SMILING..CHEERFULL
YOUR Posture… Good posture makes youlook Confident, Alert, and      Professional
Attitude….An attitude is the way youcommunicate your mood to others.It is the foundation of successregardless of your chos...
HOW MUCH DO YOU SEE OF AN ICEBERG?
THE ICEBERGONLY 10% OF ANY ICEBERG IS VISIBLE. THEREMAINING 90% IS BELOW SEA LEVEL.
VISIBLEABOVE SEA LEVEL                  10 %                         SEA LEVEL   INVISIBLEBELOW SEA LEVEL                 ...
THE ICEBERG• The Iceberg  example is also  applicable on  human beings …
THE ICEBERG            KNOWLEDGE KNOWN          &TO OTHERS              SKILLS    SEA LEVELUNKNOWNTO OTHERS            ATT...
KNOWN            BEHAVIOR THE ICEBERGTO OTHERS                       SEA LEVELUNKNOWNTO OTHERS            ATTITUDE
WHAT MAKES YOUR LIFE 100%SUCCESSFUL ?Let each letter of the alphabetic has a value equalsto it sequence of the alphabetica...
A Positive Attitude…         • Increases Productivity         • Fosters Teamwork         • Solves Problems         • Impro...
A Negative Attitude…•   Leads to Bitterness•   Resentment•   A purposeless life•   ILL health•   High stress levels for se...
Reasons for Failure•   Unwillingness to take risk•   Lack of persistence•   Instant gratification•   Looking for shortcuts...
What is Negative Attitude..• Developing negative attitude  towards life is more mental  than physical.• A bad relationship...
How to Overcome Negative Attitude WORK on your personal foundation,  namely in the Five Pillars of Attraction.  Remember w...
COMMUNICATION
Communication….• Transferring  information from one  person to another  person that leads to  some outcome
The CommunicationProcess             MESSAGE    SENDER    MEDIUM    RECEIVER             FEEDBACK
Communication…Methods: •   Verbal – Face to Face •   Written •   Electronic •   Visual •   Audio •   Group Meetings •   No...
Communication… Medium:  •   Letters  •   Memo  •   Report  •   Notice board  •   Faxes  •   Telephone  •   E-mail  •   Fac...
Business Communication
Behavioural aspects of communication skill Treat people with courtesy Learn to respect other’s views Develop the habit ...
Do’s - Communication               skillsGreet people warmlyShow interest in listening to othersAlways use polite wordsThe...
Don’ts-     Communication skills Avoid double meaning phrases, unpleasant jokes,hurting remarks, loose talks, spicy gossi...
Verbal CommunicationGet one or more internshipsdon’t be afraid to express your ideasPractice talking with elderly people
Non –Verbal Communication     Personal Appearance     Posture     Gestures     Facial Expressions     Eye Contact     Spac...
Communication in Person 58 ____% of communication consists of body language  35 is expressed through tone of voice ____%  ...
A key to Effective CommunicationS          SMILE You will appear    CONFIDENTM       MAINTAIN eye contact. You will be    ...
Telephone Manners                RIGHTR – Respond PromptlyI - Identify yourself ClearlyG – Go out of way to HelpH – Hear &...
Answering - Phone• Prior to picking up the telephone, make sure  you’re approaching the call in a positive way.• Try to An...
Example:              “Good Morning,            sunflower education              system Pvt Ltd,           this is NISHA, ...
USE THESE WORD..TO BE COURTEOUS • Sorry • Excuse Me • Thank you • Please
Discipline• Good Employee should First be a Disciplined  Person.     • Be Punctual in your work     • Proper use of the of...
SINCERITY• Sincerity is generally  understood to be truth in word  and act.• One who means what he says  is a sincere pers...
HARD WORK• It is the effort you put to  complete the work.• Hard work can be in two  ways• Result oriented  hard work• No ...
Punctuality• Punctuality is the quality of person  who complete his work on time.• Punctual person will not give chance to...
Creativity        • As a Corporate          Employee , you          should try to be          Creative in your work.      ...
INTEGRITY• Integrity is the  Honesty in an  Employee.• Integrity represents  the inner feelings /  thinking in an  individ...
Teamwork• Team members actively work together to achieve a common purpose.• Teamwork is the central foundation of any high...
New Skills Are Important              • Boss Communication:                Tasks and Achievements.              • Criticis...
Your Boss   • No surprise!            • Communicate!            • Demonstrate              loyalty.            • Keep conf...
Watch Your Personal Life• Your personal life is  also important for  your Growth.• Keep your private life  private.• Your ...
Market Knowledge• Update yourself with the Market General  Knowledge.• Show eagerness to learn apart from your  daily work...
Department in yourcompany• SALES• MARKETING• HRD & ADMIN• FINANCE• STORES &  PURCHASE• EDP & IT
COMPANY OBJECTIVES         DEPARTMENT OBJECTIVES             OBJECTIVES OF HOD ALLOCATE INDIVIDUAL AS PER THE SKILLS & EXP...
COMPANY OBJECTIVES
DEPARTMENT OBJECTIVES• Company Objectives in turn  becomes the objectives for a  Department.• Based on the company objecti...
HRD Department Function• HR Policy Formulation &  Implementation• Recruitment & Selection• Training & Development• Perform...
Admin Department Function •   Facility & Infrastructure •   House Keeping •   Security Management •   Canteen & Transport ...
Finance Department Function• Identify the Finance need & arrangement.• Cash flow Management.• Debtor & Creditor Management...
Marketing Department Function • Creates Brand Image & Awareness in   the Market • Increase the Customer Step In for our   ...
Stores & Purchase• Plan & Propose the Requirement of the  Various Dept.• Raise the P.O & Arrange the material.• Stock & ar...
EDP & IT Department Function• Company provides Computer /  Internet / Email / Printer / Scanner  etc., for the smooth func...
Dept-Coordination• The act of working  together• Coordination means  integrating or linking  together different  parts of ...
MANAGEMENT EXPECTATIONS• To work in a Team & put our  maximum effort in the work.• Take the Ownership & complete  the task...
Expansion Strategies of your         company              2007              2010
Expansion Strategies of your company
YOUR COMPANY TREE       CMD                         SALES        EDP & IT                                 ADMIN    STORES ...
Thank You!
Personality development
Personality development
Personality development
Personality development
Personality development
Personality development
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Personality development

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  • Have you ever been asked the question, "What's your aim in life?" It's quite a powerful question because it is a pretty direct and incisive way to ascertain what your purpose in life is and what you aim to achieve. What is your Awareness, Intention, and Motion through emotion, in life?
  • Notice that, so far, this model has no action or doing steps. It is all about planning and TAKING AIM! So you could say the original question, "What is your aim in life?" is about planning intentional goals for life, with the purpose of arriving at them in your time and enjoying the journey. What is your A wareness? They say awareness changes everything, and only when you become aware can you change anything. Your awareness will give you very specific clues as to where you are in life right now. What are your I ntentions? What is the difference between want and intention? What is your M otion through emotion? No human being will do anything unless it is emotionally based: in other words there is no motion without emotion.
  • Man does not like to stagnate, he always likes to develop into something better. There are some ways to achieve this metamorphosis in one's personality. If one were to understand these basic rules, one can develop him into anything he aspires for.
  • MEANING: To clean and maintain the appearance of oneself. A process of making oneself neat & attractive. Includes all activities like Washing, Cleansing hair, Combing, Shaving etc..
  • Use it to support what you say and do for your customer Be aware of your body language to ensure you send the right signals to your customer and, at the same time, are able to “read” their reactions correctly
  • Crossing your arms – it tells people to “stay away” Taping your foot, pen, or fingers- it says you’re impatient Rolling your eyes at customers - it says you find them slow or foolish Letting your eyes wander – it says something is more interesting than your customer
  • Body Language = 58 Tone of Voice = 35 Words = 7
  • If the sales people can convert 100% step ins, then by 2010, the Goal of our assets to become a Market leader in Jewellery in A.P can be Achieved.
  • Transcript of "Personality development"

    1. 1. WELCOME TO
    2. 2. WHAT ARE THEBASIC NEEDS OF HUMAN BEINGS?
    3. 3. • Food• Clothing• Shelter
    4. 4. Maintain Good Health GOD BLESSINGS TO MAINTAIN YOUR POSITIVE MIND
    5. 5. What is LIFE?L = Live Life I = InvolvedF = With fun &E = Effectiveness
    6. 6. Wheel of life Family Spiritual Relationships CareerSocial Service EducationFinance/Savings Health
    7. 7. Looking Inwards…• Often we consider ourselves to be inefficient?• Wonder : “What’s wrong with me?!”• Criticize ourselves for being disorganized?• Feel that we are floating through life?
    8. 8. • Have serious aims that we want to accomplish• Have dreams that we want to achieve• We are on the “ I’ll do this when that happens” mode?
    9. 9. HELP! HELP!!Lets understand…..• Why we are• How we are• Are we announcing your destination or managing your journey?• Are we organized by mind?• Do we have a flair for organizing?
    10. 10. ThePower of Focus
    11. 11. 1 Point Program toSuccess F – Follow O – One C – Course U – Until S – Successful
    12. 12. Focus to be SuccessfulFocus• To live this event called life• To know your purpose of life• To set goals
    13. 13. • To lead a balanced life• To achieve your goals• To free some time to work on them• To manage your life• To be personally effective
    14. 14. AKRASIAFAILING TO DO WHAT I AM SUPPOSED TO DODOING WHAT I AM NOT SUPPOSED TO DO
    15. 15. WHY ARE WE STILL IN AKRASIA?… BECAUSE WE REFUSE TO ……………….
    16. 16. . . • •• . . . • •• . • . • .• .
    17. 17. . . • •• . . . • •• . • . • .• .
    18. 18. PARADIGMS• Patterns of Behavior• Rules & Regulations• We use those patterns to set boundaries around us• And try how to solve our problems by remaining within those boundaries When we are in PARADIGM we do two things1. We set boundaries around our selves2. Then we measure our Success & Failure against these rules by remaining in the Boundaries
    19. 19. PARADIGM EFFECTWhat is impossible to do with one Paradigm can easily be done by having another paradigm PARADIGM SHIFTWHENEVER A PARADIGM SHIFTS EVERY ONEGOES BACK TO ZERO. YOUR PAST SUCCESS GUARANTEES YOU NOTHING
    20. 20. PARADIGM TRIGGER QUESTIONWHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE BUT IF IT COULD BE DONE, IT WOULD FUNDAMENTALLY CHANGE THE WAY IN WHICH I DO THINGS? WHAT IS YOUR ROLE WHAT ARE THE KEY ROLES/RESPONSIBILITIES ASSIGNED TO YOU?
    21. 21. WE DON’T WANT TO …………
    22. 22. Why do we refuse to CHANGECHANGE MEANS LOT OF …………. • Trouble • Pain • Sacrifice • Risk • Efforts
    23. 23. We would all love to be called… ...Successful ...Victorious ...Triumphant ...An Achiever ...A Winner
    24. 24. WHAT IS SUCCESS ?
    25. 25. SUCCESSIS… P ROGRESSIVE R EALIZATION W ORTHWHILE P REDETERMINED P ERSONAL G OALS
    26. 26. WHY WE REQUIRESUCCESS?
    27. 27. • TO GROW IN LIFE• TO GET GOOD INCREMENT & PROMOTION IN THE COMPANY• TO BE RESPECTED IN THE SOCIETY• TO TAKE CARE OF OUR FAMILY
    28. 28. WHO IS THE MAIN IMPORTANT PERSON FOR SUCCESS?
    29. 29. IT`SYOU
    30. 30. HOW WEWILL GETSUCCESS?
    31. 31. THROUGH OUR PERSONALITYDEVELOPMENT
    32. 32. Successful Person should have.. • Aim In Life • Personality • Positive Attitude • Communication • Courteous • Discipline • Sincerity & Hard Work • Punctual & Creative • Integrity & Team work • Market Knowledge • Coordination • Corporate Expectations from you…
    33. 33. AIM in Life
    34. 34. •A wareness - Where you are right now?•I ntention - Where do you intend to be?•M otion - What skill will help you to achieve your AIM….
    35. 35. Why We have Aim in Life…
    36. 36. WHAT ISPERSONALITYDEVELOPMENT
    37. 37. PERSONALITY DEVELOPMENT..• Personality development is the development of the organized pattern of behaviors and attitudes that makes a person distinctive.• Personality is defined as the individual characteristics of a person that determine his or her perception, motivation and behavior.
    38. 38. Personality Development..• When there is an Aim, there is Zeal & Commitment to achieve it.• When there is aim, there comes the Goal, which is Short term & Long Term• For achieving the Goal, there is a Plan which is Formulated.• For any Planning, there comes the Personality Development.
    39. 39. PERSONALITY….Personality is thesum total of thecharacteristics of anindividual whichdistinguishes oneindividual fromanother
    40. 40. Personality includes… • Grooming & Appearance • Personal Hygiene • Good Manners
    41. 41. GROOMING &APPERANCE • Dressing have an impact on Self, Colleague & Customers • Your clothes convey the message that you are Confident, Presentable, Ambitious & Sincere
    42. 42. Benefits of Grooming1. Makes one look Attractive2. Builds up Self Confidence3. Helps in better Appearance
    43. 43. CORPORATEDRESS CODESHOWROOMDRESS CODE
    44. 44. Power Dressing Remember…YOU never get a second chance to make the first impression!!
    45. 45. Grooming Standards- Men• Hair • Hair above ears and around the neck should be tapered • Hair on back of neck should not touch collar • Hair coloring must look natural and complement the individual.
    46. 46. MOST IMPORTANT FOR MENSHAVINGDAILY IS A MUST…
    47. 47. Grooming Standards- MenMustaches • Should be trimmed. • It should not grow more than the mouth corners
    48. 48. Sideburns Sideburns Must not extendbelow the midpoint of the ear. NotAcceptable!!!
    49. 49. • Belt • Should not be too large or small • Should be matching with the dress code• Shoes- Always Polished • High-quality black lace-up shoes • Small heal closed shoes for ladies
    50. 50. •Tie •Socks
    51. 51. HandkerchiefWallet
    52. 52. ACCESSORIES (Watch) Buy yourself the nice and quality watchDon’t go in for something too flashy or too sporty.A simple watch with straight, classy lines should do the trick.
    53. 53. Do’s for Men• Always look • Keep your hair neat and professional trimmed• Dress for the audience. • Use Mild fragrances• Wear clothes that fit • Ties should be you conservative and reach the middle of your belt buckle• Make sure your clothes are pressed • Lace-up shoes (usually black) with a suit• Shirts with a simple collar and cuffs • Hair, usually parted to one side, not reaching the• A formal but simple top of your shirt collar
    54. 54. Donts for Men:• Avoid multiple buttons • Avoid Fragrance that smells on your shirt Don’t use from a distance Clothing that no longer fits • Avoid Garish ties• Avoid wrinkled clothing • Avoid Shiny tie pins or clips or big belt buckles• Avoid Hair that falls in your face or obscures your eyebrows • Don’t use Open top shirt button with a tie• Avoid Short-sleeved dress shirts • Dont use Loafers with a suit
    55. 55. Grooming Standards-Women•Hair • Clean, neatly shaped, and arranged in an attractive feminine and professional style • Conspicuous rubber bands, combs, and pins are not advisable
    56. 56. Grooming Standards-Women• Makeup should be applied in good taste so that colors blend with natural skin tone and enhance natural features.• Lipstick colors shall be conservative and complement the individual• Long, false eyelashes shall not be worn when in uniform.
    57. 57. Jewellery• While in uniform, only one ring authorized, i.e. wedding ring• Necklaces will not show above the shirt line• Earrings are prohibited for male personnel• BODY PIERCING. Not authorized while in uniform other than earrings for women
    58. 58. Do’s for Women:• Always look • Wear heels (up to 1 1/2" professional to 2"), with a high vamp, with formal attire• Dress for the audience • Conservative business make-up• Wear clothes that fit you • Focus on Lips & eyes• Make sure your clothes are pressed • Apply Lipstick nicely. properly. • Simple manicure• Keep your hair neat and trimmed
    59. 59. Don’ts For Women• Don’t wear dark • Avoid Fragrance that colored clothes. smells from a distance• Don’t Wear wrinkled • Dont wear Anything too clothing bright, tight, sheer or short• Don’t wear transparent Fabrics • Don’t wear open toed shoes.• Avoid Hair that falls in your face or obscures • Dont have too much your eyebrows makeup• Avoid Earrings that are • Don’t wear big, shiny large & dangling buckles or jewelry
    60. 60. Personal Hygiene• Bath daily to avoid body odour.• Smokers & Pan Chewers should take extra care to avoid nicotine stains on teeth and hands & Tobacco breath• Avoid chewing gums during WORKING hours.• Wash face atleast TWO times a day to look fresh.• Take ADEQUATE REST at night
    61. 61. Personal Hygiene • Flush the toilets immediately after use • Always use dustbins for disposing any wastage •Never smoke in public places or exchange the cigars from one hand to the other. •Always use Spittoons •Do not pick your nose in public
    62. 62. Good Manners…• Never Cough or sneeze Loudly in Front of the other person• Do Not OR Avoid Eating INFRONT Of the Unknown / CUSTOMER• Avoid Making a NOISE while eating
    63. 63. Greetings…Say-“Sir” only to a MAN“ Madam” only to a Lady / Woman Address your colleagues with equal respect as Mr. Ram.. Or Ms. Sita or Mrs. Geeta.. Or Sir/ Madam if he / she is your Senior.
    64. 64. Greetings…• Good Morning- from morning that you wakeup till 12pm• Good Afternoon- from 12pm to 4pm• Good Evening- from 4pm• Good Night – ONLY when you are LEAVING the Office after 7:30pm.
    65. 65. Body Language…What does your body language say to our colleagues? Facial expression  Hands  Posture
    66. 66. Body Language… Pay attention to your colleagues body language Be aware of your body language to ensure you send the right signals to your colleagues
    67. 67. IS your Body Language givesNEGATIVE signal..  Crossing your arms  Tapping your foot, pen, or fingers  Rolling your eyes at customers  Letting your eyes wander
    68. 68. DO’S OF BODYLANGUAGE• Greeting with a Smile - shows your interest in your Colleagues.• First Listen to other person carefully & than put your point.• Control the movements of your hands here & there and keep them visible.• Maintain a relaxed & confident posture
    69. 69. DONT’S OF BODYLANGUAGE• Do not cover your mouth with your hand while you are speaking• Don’t bite your lips while standing infront of the Colleagues /Seniors• Don’t blink your Eyes frequently.
    70. 70. Facial Expression… Do you greet everyone with a SMILE or in with a SAD expression?
    71. 71. ANGRY..
    72. 72. SURPRISED
    73. 73. FRUSTATED
    74. 74. DISLIKE
    75. 75. SAD NOTINTERESTED
    76. 76. HAPPY.. SMILING..CHEERFULL
    77. 77. YOUR Posture… Good posture makes youlook Confident, Alert, and Professional
    78. 78. Attitude….An attitude is the way youcommunicate your mood to others.It is the foundation of successregardless of your chosen field.It can be positive or negative.It is a critical factor to success.
    79. 79. HOW MUCH DO YOU SEE OF AN ICEBERG?
    80. 80. THE ICEBERGONLY 10% OF ANY ICEBERG IS VISIBLE. THEREMAINING 90% IS BELOW SEA LEVEL.
    81. 81. VISIBLEABOVE SEA LEVEL 10 % SEA LEVEL INVISIBLEBELOW SEA LEVEL 90 %
    82. 82. THE ICEBERG• The Iceberg example is also applicable on human beings …
    83. 83. THE ICEBERG KNOWLEDGE KNOWN &TO OTHERS SKILLS SEA LEVELUNKNOWNTO OTHERS ATTITUDE
    84. 84. KNOWN BEHAVIOR THE ICEBERGTO OTHERS SEA LEVELUNKNOWNTO OTHERS ATTITUDE
    85. 85. WHAT MAKES YOUR LIFE 100%SUCCESSFUL ?Let each letter of the alphabetic has a value equalsto it sequence of the alphabetical order:A B C D E F G H I J K L M N O P Q R S T U V W X Y Z1 2 3 4 5 6 7 8 9 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6S K I L L S1 1 9 1 1 1 = 829 1 2 2 9K N O W L E D G E = 961 1 1 2 1 5 4 7 51 4 5 3 2A T T I T U D E = 1001 2 2 9 2 2 4 5
    86. 86. A Positive Attitude… • Increases Productivity • Fosters Teamwork • Solves Problems • Improves Quality • Breeds Loyalty • Increases Profits • Makes a Pleasing personality • Leads you to Success.
    87. 87. A Negative Attitude…• Leads to Bitterness• Resentment• A purposeless life• ILL health• High stress levels for self and for others
    88. 88. Reasons for Failure• Unwillingness to take risk• Lack of persistence• Instant gratification• Looking for shortcuts• Selfishness and greed• Lack of conviction• Fear• Lack of discipline• Poor self esteem• Fatalistic attitude
    89. 89. What is Negative Attitude..• Developing negative attitude towards life is more mental than physical.• A bad relationship, poor self image, a history of abuse, stress, frustration and many other factors can change your overall attitude towards life• It directly impedes your overall performance.• Such tendencies are deep- rooted in mind and nurtured by excessive Negative Emotions.
    90. 90. How to Overcome Negative Attitude WORK on your personal foundation, namely in the Five Pillars of Attraction. Remember what F.R.E.S.H. stands for: F: Finances R: Relationships E: Environment S: Spirituality H: Health Right now, write down one task for each of the Five Pillars (F.R.E.S.H.) that you can
    91. 91. COMMUNICATION
    92. 92. Communication….• Transferring information from one person to another person that leads to some outcome
    93. 93. The CommunicationProcess MESSAGE SENDER MEDIUM RECEIVER FEEDBACK
    94. 94. Communication…Methods: • Verbal – Face to Face • Written • Electronic • Visual • Audio • Group Meetings • Notice Boards • Text
    95. 95. Communication… Medium: • Letters • Memo • Report • Notice board • Faxes • Telephone • E-mail • Face to face • Body language • Video/video conferencing • Internet
    96. 96. Business Communication
    97. 97. Behavioural aspects of communication skill Treat people with courtesy Learn to respect other’s views Develop the habit of accommodating other’s views Never be too absorbed in yourself Show interest in other people Give orders in the form of requests Seek clarification / guidance
    98. 98. Do’s - Communication skillsGreet people warmlyShow interest in listening to othersAlways use polite wordsThe tone of voice must be even / mono tone mustbe avoidedVerbal communication must coincide with bodylanguagePresent your views to effect other’s perception
    99. 99. Don’ts- Communication skills Avoid double meaning phrases, unpleasant jokes,hurting remarks, loose talks, spicy gossip Avoid comments, enquiries anything personal orsensitive Avoid offering unsolicited advice Avoid usage of complicated idioms and phrases,professional jargons and local adages and slang
    100. 100. Verbal CommunicationGet one or more internshipsdon’t be afraid to express your ideasPractice talking with elderly people
    101. 101. Non –Verbal Communication Personal Appearance Posture Gestures Facial Expressions Eye Contact Space Distancing
    102. 102. Communication in Person 58 ____% of communication consists of body language 35 is expressed through tone of voice ____% 7 ____% is communicated through words
    103. 103. A key to Effective CommunicationS SMILE You will appear CONFIDENTM MAINTAIN eye contact. You will be seen as more sincere, honest, & informed.I INVITE receiver by giving them time to think. You will be seen as polite when you allow uninterrupted response.L LOOK your best, look professional. Be appropriately dressed.E ENCOURAGE the other person. Keep a pleasant facial expression &
    104. 104. Telephone Manners RIGHTR – Respond PromptlyI - Identify yourself ClearlyG – Go out of way to HelpH – Hear & Hear CarefullyT – Terminate Politely
    105. 105. Answering - Phone• Prior to picking up the telephone, make sure you’re approaching the call in a positive way.• Try to Answer the call within 3 rings.• Know your department standards and apply them.• Greet the CALLER with a “Good Morning” or “Good afternoon.”
    106. 106. Example: “Good Morning, sunflower education system Pvt Ltd, this is NISHA, How may I help you?”
    107. 107. USE THESE WORD..TO BE COURTEOUS • Sorry • Excuse Me • Thank you • Please
    108. 108. Discipline• Good Employee should First be a Disciplined Person. • Be Punctual in your work • Proper use of the office equipment and facilities • Discipline with the BOSS & Colleagues • Avoid any type of Discrimination • Avoid any type of Personal Harassment • Avoid any Affair / Loose Talk during Working Hours
    109. 109. SINCERITY• Sincerity is generally understood to be truth in word and act.• One who means what he says is a sincere person.• Sincerity can be of two ways• Sincerity in Work• Sincerity as Hard Work• A person who is sincere will
    110. 110. HARD WORK• It is the effort you put to complete the work.• Hard work can be in two ways• Result oriented hard work• No care about result but only money.
    111. 111. Punctuality• Punctuality is the quality of person who complete his work on time.• Punctual person will not give chance to others to remind him regarding his work / feedback.• He will be proactive for his assignment.
    112. 112. Creativity • As a Corporate Employee , you should try to be Creative in your work. • Share your ideas & suggestions with your SENIOR to make your workplace more efficient.
    113. 113. INTEGRITY• Integrity is the Honesty in an Employee.• Integrity represents the inner feelings / thinking in an individual.
    114. 114. Teamwork• Team members actively work together to achieve a common purpose.• Teamwork is the central foundation of any high performance team.
    115. 115. New Skills Are Important • Boss Communication: Tasks and Achievements. • Criticism: How to accept it, admit it, thank them, and demonstrate change. • Give Compliments who highlight our weakness. • Acknowledge Others: Be friendly with your Colleagues
    116. 116. Your Boss • No surprise! • Communicate! • Demonstrate loyalty. • Keep confidence. • Remember your boss is human. • Implement the Advise of your BOSS
    117. 117. Watch Your Personal Life• Your personal life is also important for your Growth.• Keep your private life private.• Your personal life shouldnt disturb your professional life.
    118. 118. Market Knowledge• Update yourself with the Market General Knowledge.• Show eagerness to learn apart from your daily work.• Keep update knowledge about your competition, other department work, etc.
    119. 119. Department in yourcompany• SALES• MARKETING• HRD & ADMIN• FINANCE• STORES & PURCHASE• EDP & IT
    120. 120. COMPANY OBJECTIVES DEPARTMENT OBJECTIVES OBJECTIVES OF HOD ALLOCATE INDIVIDUAL AS PER THE SKILLS & EXPERIENCEMANAGEMENT EXPECTATION FROM THE INDIVIDUAL
    121. 121. COMPANY OBJECTIVES
    122. 122. DEPARTMENT OBJECTIVES• Company Objectives in turn becomes the objectives for a Department.• Based on the company objectives, HOD plan the Individual Staff Objectives
    123. 123. HRD Department Function• HR Policy Formulation & Implementation• Recruitment & Selection• Training & Development• Performance Appraisal• Compensation• Grievance Redressal• Employee Welfare• Future Strategy & Business Plan
    124. 124. Admin Department Function • Facility & Infrastructure • House Keeping • Security Management • Canteen & Transport • Event Management • AMC of Utility • Administration Grievances • Dealing with Government Agencies
    125. 125. Finance Department Function• Identify the Finance need & arrangement.• Cash flow Management.• Debtor & Creditor Management.• Accounting Office expenses with the respective head• Preparation of Profit & Loss /Balance Sheet• Taxation & Commercial Matters.• Audit & Cost Control Measures
    126. 126. Marketing Department Function • Creates Brand Image & Awareness in the Market • Increase the Customer Step In for our Product. • Chalk Out Schemes & Advt Plan for the Sale • Explore the new Marketing segment. • Focus on Customer Service & Delight
    127. 127. Stores & Purchase• Plan & Propose the Requirement of the Various Dept.• Raise the P.O & Arrange the material.• Stock & arrange the distribution.• Account the Purchase & Issue of Materials• Maintain Proper Stock Taking & Audit.• Highlight the Dead Stock.• Submit MIS on the Consumable & New Vendor Development.
    128. 128. EDP & IT Department Function• Company provides Computer / Internet / Email / Printer / Scanner etc., for the smooth functioning of the work.• We should use it for the Official purpose only.
    129. 129. Dept-Coordination• The act of working together• Coordination means integrating or linking together different parts of an organization to accomplish a collective set of tasks.
    130. 130. MANAGEMENT EXPECTATIONS• To work in a Team & put our maximum effort in the work.• Take the Ownership & complete the task as per the schedule.• Maintain Honesty, Punctuality & Loyalty towards the work & company.
    131. 131. Expansion Strategies of your company 2007 2010
    132. 132. Expansion Strategies of your company
    133. 133. YOUR COMPANY TREE CMD SALES EDP & IT ADMIN STORES MARKETING FINANCE HRD
    134. 134. Thank You!
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