IBM BPM

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  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition In 2009, executives face challenging global economic conditions that have not existed for more than 50 years. Leading enterprises recognize the seriousness of economic conditions, but they are not paralyzed by them. Their leaders have confidence in their ability to use IT to achieve results. Effectiveness gains importance in uncertain times. Defined as the ability to achieve financial and strategic plans, effectiveness gives enterprises the flexibility to meet challenge with change. This report addresses the question, How will CIOs create effectiveness to meet economic and enterprise challenges?
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Earnings per share - The portion of a company's profit allocated to each outstanding share of common stock. 
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Main Point: Why is a process focus so important when it comes to increasing business agility? Business processes encompass all of the activities that an organization undertakes, especially those related to growth initiatives. Improving these processes enables organizations to more quickly and cost-effectively capture market opportunities. Speaker Notes: Why are business processes such a key focus when it comes to increasing business agility? The simple fact is that processes are pervasive. They represent all of the activities that organizations in all industries undertake. Some are highly structured such as high-volume manufacturing processes, and others are much more unstructured like post-operative care, where many of the activities are tailored to specific patient cases. In fact, organizations often don’t think of what they do as business processes, but that is what they are. As organizations try to improve their execution – especially when it comes to growth initiatives: entering a new market, bringing on a new supplier, developing a new product – they are engaging in a process improvement project. Understanding that these initiatives are process improvement projects and treating them as such allows organizations to leverage advanced methodologies and technologies that have traditionally been applied to structured, straight-through processes, to deliver consistent, repeatable, and more efficient outcomes for all of their activities.
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Main Point: WebSphere Lombardi Edition (formerly Lombardi Teamworks) is a model-driven Business Process Management offering This offering can provide a single, shared process model library that ensures that all process-related assets are always in synch Now embeds WebSphere Application Server V7 (was formerly jBoss) Replace embedded SQL Server Express with DB2 Express Support DB2 Express, Oracle, and SQL Server databases DB2 will be a post-GA certification IBM WebSphere Lombardi Edition WebSphere Lombardi Edition V7.1 is a model-driven business process management (BPM) offering for building and managing process applications in a single executable platform. WebSphere Lombardi Edition provides organizations with an environment for rapid composition and continuous change of process applications. A unique shared model architecture supports the highest levels of dynamic process definition with features including: Shared library for all process assets to facilitate reuse and collaboration Graphical workspace for building process diagrams and services Interactive playback for validating process requirements at any time without compilation Standards-based process design using Business Process Modeling Notation (BPMN) Properties sheets for all process elements help less technical users participate in design This architecture allows for quick time to market and the ability to implement change easily. What’s new? WebSphere Lombardi Edition, formerly Lombardi Teamworks, is now a new IBM single BPM offering allowing companies to continually improve their end-to-end business processes from build to execute to improve and manage functions. Organizations can drive better process performance because WebSphere Lombardi Edition provides fine-grained visibility and real-time control for in-flight processes. Process owners can react and adjust quickly to market pressures, regulatory changes, or other external forces by leveraging WebSphere Lombardi Edition which supports the highest levels of dynamic process execution. Features include a graphical view of process status, real-time scoreboards to provide out-of-box visibility into work in progress and the capability to take dynamic action and collaboration activities to allow for process participants to communicate and collaborate on specific process instances during process execution. WebSphere Lombardi Edition allows organizations to manage all aspects of their BPM program and exponentially expand BPM adoption throughout their organization by increasing collaboration, governance, reuse and simplifying tasks across the entire process development lifecycle. WebSphere Lombardi Edition supports the highest levels of program manageability with features including a process center for all process artifacts created in development, toolkits to facilitate and manage reuse of common functionality across multiple versions of multiple process applications and snapshots of all artifacts as specific points in time to manage all changes to process models. Back-in-time versioning allows organizations o instantly view any historical version of a process at any time with just the click of a mouse, as well as run the entire process application as it existed at that specific point in time, including models, rules, services, data, and forms. WebSphere Lombardi Edition also has a process server registry with centralized tools to deploy and track versions of multiple processes across various runtime server environments are now provided in the process server registry. What’s significant? The business process management (BPM) market is extremely broad and growing -- and the market needs are quite diverse. In the current business landscape, our clients understanding how their business is performing and transforming their business processes into engines of innovation is paramount. By enhancing awareness and understanding across ecosystems, they can gather insights to enable redesign of processes, systems, and strategies that span the breadth of their business network across employees, customers, partners, and suppliers to drive innovation. BPM requires various approaches to solve a spectrum of business challenges faced by the market today. WebSphere Lombardi Edition enables business-driven change to allow development of process applications involving human-to human interactions, ad-hoc collaboration, and work flow patterns that require fast deployment. WebSphere Lombardi Edition is designed to help companies meet the challenges of designing, controlling, optimizing and managing the lifecycle of processes across an organization by providing a simple graphical interface so business users can build processes and easily help everyone on the team to understand their processes. [3-4 features/bullets total] Authoring environment - Enables collaboration between business and IT authors and provides the ability to quickly build and share every process element, from diagrams to forms, rules, and services in a single design environment Process portal - Helps drive process performance giving users a consolidated view of all outstanding tasks while giving managers visibility into team and process performance Shared model architecture - Includes a single shared process view across design and runtime environments to ensure that business and IT have a unified understanding of the process model Performance data warehouse - Tracks key business metrics and process performance data to help analysts identify process performance hotspots to target for enhancement in future process versions Process center -- Provides a central hub for managing the design-time aspects of a BPM program including a repository for storing process model versions, a framework for deploying processes and related artifacts to runtime environments, and a registry for tracking the deployment of each process What are the benefits? Efficiency Eliminate manual data entry - Reduce time required to add a new employee record into the HR system from 9 hours to 10 minutes Reduce process cycle time - Reduce compensation processing timing for 12,000 sales representatives from 33 days to 7 Reduce manual routing - Eliminate 80% of the manual work required to route invoice exceptions to the appropriate resolution teams Effectiveness - Handle exceptions promptly, resulting in saving distressed shipments from 5% to 70%, yielding $2M per quarter in saved revenues Make better decisions - Improved review process, resulting in $3M Saving in billing disputes that were write-offs Consistent execution - Improve client satisfaction to 92% based on proactive tasks to ensure home loans are processed promptly Agility Faster regulatory compliance – Changed customs-related processes after September 11, 2001, within 90 days to comply with new federal regulations Support new business models - Change shipping partners within 10 minutes in core process, enabling manufacturer to change primary shipper every quarter, if beneficial Who is this designed for? Mid-to-large-sized enterprises in any industry that want to stay competitive and to rapidly change their business processes to respond to a variety of market and business demands will need business process management capabilities to address their business opportunities and challenges. More information: [Availability/cost/requirements] Planned availability dates: June 18, 2010: Electronic distribution - U.S. English and national languages [add hyperlink] to come RFA number: 52874 IBM legal compliance (3rd party software) IBM product branding, copyrights, etc. Replace embedded JBoss with WebSphere App Server v7 Replace embedded SQL Server Express with DB2 Express Support Windows and UNIX platforms Support DB2 Express, Oracle, and SQL Server databases DB2 will be a post-GA certification Two install experiences, one installer technology Simple experience includes app svr, databases, no config Standard experience allows clustering and other databases
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Six Sigma according to http://en.wikipedia.org/wiki/Six_Sigma: Six Sigma is a business management strategy originally developed by Motorola, USA in 1981. [ 1 ] As of 2010, it enjoys widespread application in many sectors of industry, although its application is not without controversy. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. [ 2 ] It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Black Belts", "Green Belts", etc.) who are experts in these methods. [ 2 ] Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified targets. These targets can be financial (cost reduction or profit increase) or whatever is critical to the customer of that process (cycle time, safety, delivery, etc.). [ 2 ] The term six sigma originated from terminology associated with manufacturing, specifically terms associated with statistical modelling of manufacturing processes. The maturity of a manufacturing process can be described by a sigma rating indicating its yield, or the percentage of defect-free products it creates. A six-sigma process is one in which 99.99966% of the products manufactured are free of defects, compared to a one-sigma process in which only 31% are free of defects . Motorola set a goal of "six sigmas" for all of its manufacturing operations and this goal became a byword for the management and engineering practices used to achieve it.
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition
  • An Introduction to BPM : What can BPM Offer? These are the common adjectives you hear with BPM. Key things: Efficiency. Everyone associates BPM with thus. Cutting time and resources. Discuss an example Effectiveness. This is the real value that people get when they succeed with BPM. Discuss an example Agility. When you get BPM in place, it gives you a strategic advantage – the ability to change quickly as markets and conditions change. Discuss example
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition Note: AQPC stands for “American Productivity and Quality Center” Main Point: IBM BPM Blueprint is the bluewashed version of Lombardi Blueprint providing process inventory and mapping in the cloud Also includes the ability to import process maps from a Template Library that is sourced from IBM BPM BlueWorks IBM BPM Blueprint Every company needs to understand and document its processes. Whether for a process improvement project, to create visibility, or train new employees, process documentation is an essential part of a company’s process excellence. But why is it so difficult to document those processes? Today’s tools aren’t designed to be simple, structured, and usable by the average person. IBM BPM Blueprint changes that with a tool that documents just like outlining in PowerPoint or Word. Blueprint brings a simple no-hassle method to process documentation and discovery. What’s new? IBM BPM Blueprint, formerly Lombardi Blueprint, is now a new IBM web based on-demand offering designed to let anyone in your company document processes. Users can outline processes as easily as outlining in PowerPoint or Word – tools familiar to everyone. No extensive training is needed – structured inputs help users focus on documenting instead of determining what to document. Since workflow diagrams are automatically generated, there is no need to learn workflow or process methodologies. And as a web based tool, Blueprint is easily accessible and deployable to users across your company requiring only internet access and a browser. Blueprint also serves as a process repository – a central location to store your documentation. There is no need to manage emails, documents, or versions as Blueprint handles this for you. With such a simple tool, you can now scale your documentation efforts by leveraging users from across the organization. No longer does a central team need to consolidate process documentation from multiple individuals and groups to get a coherent view of a process. Now you can leverage the expertise of subject matter experts by having them document their understanding of the process themselves and utilize the central team for best practices and standards. The simplicity of Blueprint makes it possible to document processes even when there are no dedicated resources assigned to the task. What’s significant? When organizations are looking to implement a BPM, service oriented architecture (SOA), or other large scale solution, process discovery, workflow diagramming, collaboration and documentation is essential to the success of these projects and Blueprint is an ideal tool for these needs. Within a few hours, you can deploy and train users to begin documenting their understanding of a process. As a web based tool, the speed of deployment is as quick as adding new users to an account. And since Blueprint is simple and requires little training, companies can leverage everyone involved in the process – from the executive level to subject matter experts and process architects. Start with the high-level process map and drill down into the detailed workflow diagram when ready. And when process discovery is completed, export the workflow diagram using industry standards like XPDL and BPMN 2.0. For IBM WebSphere Lombardi Edition users, direct integration is available to subscribe to Blueprint processes directly from WebSphere Lombardi Edition. Structured inputs for simple documenting, always current, “evergreen” documentation Automatically generated workflow diagrams Process repository with a central location, access control: set “author” or “participant” view Automatically generated PowerPoint presentations Blueprint's ease-of-use, browser-based delivery and wiki-like structure have changed this and allow stakeholders inside and outside your organization as well as across functions, campuses and even oceans to collaboratively participate in process improvement. Blueprint takes the practice of process from the hands of the few and spreads it throughout your organization. In effect, the Blueprint platform becomes the central communication platform for collecting, sharing and improving how work gets done in your organization. What are the benefits? Easy to use -- Designed to be simple enough so people who have direct knowledge of a process, but may not be familiar with process mapping, can work on the same process Because it is a cloud-based application, it is accessible from any browser anywhere, no software with access control with both author and participant views Centralized and collaborative -- Acts as the central repository for all process related assets. Keeps you up to date -- When you log in you are able to see immediately who has made a change or commented on a process you’re working on. Bring data in, take data out -- Import and manipulate Visio diagrams, output data to PowerPoint, Word, Excel, PDF, XPDL, or BPMN 2.0 for execution in WebSphere Lombardi Edition Who is this designed for? Mid-to-large-sized enterprises in any industry that want to stay competitive and to rapidly change their business processes to respond to a variety of market and business demands will need business process management capabilities to address their business opportunities and challenges. The idea behind Blueprint is that the greater the number of stakeholders who collaboratively participate in and contribute to process discovery, the greater the quality of your business process improvement efforts. Traditionally, due to their complicated nature, process mapping tools have been used only by a select group of individuals and did little to provide for collaboration. More information: 30-day Free Trial -- https://blueprint.lombardi.com/signup/trial?campaign=70130000000AVmE RFA number: n/a
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition WLE implements the vast majority of BPMN 2.0 that we commonly see in practice for customer process applications. There are a few rare constructs that are not implemented as executable constructs in WLE. The serialization provided by the BPMN 2.0 spec is something that is not currently supported, but WLE will want to support in the future.
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition
  • An IBM Proof of Technology Discovering the value of WebSphere Lombardi Edition
  • ESB V6.1 STEW 2008 WW Application Integration Technical Sales Support
  • IBM BPM

    1. 1. ®IBM Software Group© 2013 IBM CorporationIBM Business Process Manager- Haciendo de BPM una cultura -
    2. 2. 1. Mejora de procesos de negocio2. Reducción de costes3. Incrementar el uso de la información/análisis4. Mejora de la efectividad5. Atraer a nuevos clientes y mantenerlos6. Gestionar iniciativas de cambio7. Crear nuevos productos o servicios (innovación)8. Gestión más eficaz de clientes y mercados9. Consolidación de operaciones de negocio.10. Extender las relaciones con los clientes actuales.Liderando los tiempos de transición: La agenda delCIO 2010Qué les preocupa a las empresas?Gartner, Inc, “Leading in Times of Transition:The 2010 CIO Agenda”La mejora de los procesos de negocio hasido laPrioridad número 1De IT desde que se introdujo en laCIO Agenda survey en 2005.
    3. 3. IBM Software Group3Mejorando los beneficios de negocioAlineando las estructurasEmpresas ágiles que hacenconverger negocio ytecnología consiguen:7% mejora del EPS49% mejora del ROISource: BTM Business Agility Index, May 2010
    4. 4. IBM Software Group4Los procesos están en todas partes!Apertura decuentaGestión decampañasGestión dereclamacionesAlta deproveedoresGestión depedidosAtención al cliente
    5. 5. IBM Software GroupSuite de IBM Business Process ManagementUn conjunto de capacidades orientadas a la agilidad de negocio5Implementaciónrápida de procesos,con foco en lacolaboración entreequiposGestión documental,workflow y colaboraciónentre departamentos y através de laorganización.Escalabilidad,Integración yAutomatización a travésde la organización.
    6. 6. Implementación rápida de procesosIBM Business Process Manager• Desarrollo rápido de procesos–modelado, despliegue,monitorización, optimización enun entorno único.• Arquitectura orientada aprocesos para facilitar elcambio – la implementaciónrápida reduce el esfuerzo técnico,tiempo, coste y riesgo.• Monitorización, análisis basadoen datos reales y optimizaciónde procesos.• El despliegue centralizadosimplifica el Gobierno deprocesos.• WebSphere Application ServerND v7 y DB2 Express estánembebidosShared ProcessModelReports /AnalyticsBusinessModelerGraphicalImplementationUser Portal /Forms“… la foto es el proceso…”
    7. 7. IBM Software Group7El diferenciador de IBM BPM: Arquitectura de modelocompartidoModelo de procesoscompartidoInformes / AnálisisDirectores / AnalistasModelado de procesosBusiness ModelersImplementación gráficaDesarrolladoresPortal / FormulariosUsuarios• Modelo de procesos compartido - los componentes están siempre sincronizados• Plataforma única e integrada – todo lo que necesitas en un solo producto• Bajo esfuerzo técnico – menos tiempo de desarrollo, coste, riesgo
    8. 8. IBM Software GroupITInfraestructura deaplicacionesLombardi cubre el ciclo completo de BPMEstrategia corporativaHQEstableciendo lasdireccionesControlando losprocesos y el trabajoMejorando el rendimientoLos equipos de negocio necesitan integrar la tecnología parala mejora de procesos• Plasma tu negocio• Modela tusprocesos• Prioriza esfuezos• Desarrolla un plande negocio• Construye proyectos yprocesos• Utiliza la infraestructuraexistente• Habilita la colaboraciónentre equipos• Optimiza los procesosFacilitando su adopción
    9. 9. Razones frecuentes para considerar BPM Iniciativa de negocio Mejora de procesos Cambios en los procesos de 3 a 8 veces al año Fracaso de proyectos anteriores Falta de entendimiento de los objetivos de negocio
    10. 10. IBM Software Group10Simplicidad
    11. 11. Simplicidad... con Sofisticación‣ La arquitectura de modelocompartido unifica información dediseño y ejecución.‣ Los Snapshots introducen unanueva manera de hacerversionado.‣ Los Toolkits permiten reutilizarcomponentes entre proyectos.‣ El entorno unificado hace posiblela colaboración y los “playbacks”.
    12. 12. IBM Software Group12Implicación
    13. 13. IBM Software Group13Discovering the value of WebSphere Lombardi EditionPlayback en cliente – Semana 2VP, PharmacyOperationsCall Center ManagersProcess Developers
    14. 14. IBM Software Group14Modelo iterativo
    15. 15. Modelo de desarrollo iterativoDesignBuildTestGo LiveBuildTestRequirementsRequirementsRequirementsRequirementsProject InitiationPlaybacksBeneficios Pequeñas iteraciones llevan al proceso final. Realizando “Playbacks” iterativos validamos continuamente elproceso. La Colaboración entre negocio e IT, permite priorizar según el valorde negocio y el esfuerzo técnico necesario. Procesos ejecutables permiten realizar pruebas antes del despliegue.BuildTestBuildTestRepeat
    16. 16. IBM Software GroupReferencias de clientes en los distintos sectoresLombardi brings solid customer relationships and successfulBPM implementations to strengthen IBM’s industry expertise...16
    17. 17. IBM Software GroupBPM nos permite centrarnos primero en lasprioridades de negocio más críticas.“ — Eric Keller, CIO, SirvaKeynote Presentation, Driven Online 2009.17
    18. 18. IBM Software GroupEl valor del negocio orientado al cambio•Eliminadas el 80% de las tareasmanuales en el proceso deReconciliación de Facturas•Estandarización de procesos delMall Branch office y facilitar lastareas al personal.•Reducción del tiempo dedocumentación y cumplimiento delas nuevas normativas NERC.•Desarrollo del sistema de alta deproveedores con un 40% menos decódigo en un 66% del tiempo.•Ahorro de $2M por trimestreoptimizando el proceso deDistressedShipmentReducción del tiempo de diseño deingeniería en un 20% al año.•Identificación de problemas en losprocesos y detección de cuellos debotella y áreas de mejora.•Auditoría de procesos para elcumplimiento de la nueva normativa– primera farmaceútica en cumplirla.•El retraso de End Cap ProductDisplay Management se puedeidentificar con meses de antelación.Eficiencia Efectividad Agilidad18
    19. 19. IBM Software Group19Descubrimiento de procesos
    20. 20. IBM Software Group Vistas intuitivas y fáciles de usarproporcionan a los usuarios de negocio ladocumentación de procesos y su análisis. Repositorio único y compartido para ladocumentación de procesos- siempreactualizado. Colaboración en tiempo real y feedbackentre equipos. Al residir en el Cloud, se hace muy sencilloañadir nuevos participantes - on demand. Capacidad de exportar diagramas deprocesos a otras herramientas demodelado e implementación (WebSphereBusiness Modeler, WebSphere LombardiEdition, …)IBM facilita la fase de descubrimiento de procesosNUEVA libreríaque incluyeAPQC, y mapasde procesos deIBM BlueWorks
    21. 21. IBM Software Group21Diseño de procesos
    22. 22. IBM Software GroupIBM BPM –Modelado BPMNDrag and DropBPMN objects
    23. 23. IBM Software Group23Implementación de procesos
    24. 24. Capa de servicio para implementación de las actividades
    25. 25. Implementación de formularios (interfaz de usuario)
    26. 26. IBM Software Group26Ejecución de procesos y Monitorización
    27. 27. IBM Software Group27El Process Portal permite trabajar con procesos y tareas
    28. 28. IBM Software Group28Desde el Process Portal, el usuario puede ver en qué punto delproceso se encuentraDrill-down into sub-process step
    29. 29. IBM Software Group29Informes por defecto muestran información como elrendimiento de un equipo de trabajo
    30. 30. IBM Software Group30Optimización y Simulación
    31. 31. Simulación basada en datos predefinidos o en el histórico de ejecución
    32. 32. Optimización de procesos“Heat maps” overlayperformance data on top ofprocess map to helpanalyst visualizebottlenecks
    33. 33. SimplicidadImplicació nModelo iterativo
    34. 34. IBM Software GroupJapaneseThank YouEnglishMerciFrenchDankeGermanGrazieItalianGraciasSpanishObrigadoBrazilianPortugueseSimplifiedChineseTraditionalChinesego raibh maith agatGaelicTakDanishTrugarezBretonDutchDank uCzechDekujeme VamDankonEsperantoTack så mycketSwedish

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