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2011 animal services presentation june 2011


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  • 1. The City of CalgaryAnimal & Bylaw Services
  • 2. Today’s PresentationOverviewAnimal ServicesOfficer Training and Animal BehaviourPublic EducationContinuous Improvement
  • 3. In North America we do not have a problem with pet overpopulation, stray animals, nuisance or vicious animals – we have a problem with responsible pet ownership. Virtually every animal that ends up in ashelter or on the street is there because a human relationship failed them.
  • 4. The definition of insanity is continuing to do things the same way you always have and expecting to get different results. Shifting from traditional animal control to responsible pet ownership
  • 5. “The political system is simple. It operates withlimited information (rational ignorance), short timehorizons, low feedback, and poor and misalignedincentives. Society in contrast is a complex,evolving, high-feedback, incentive-driven system.” Alex Tabarrok
  • 6. Animal & Bylaw Services’ Mission “To encourage a safe, healthy, vibrant community for people and pets through the development, education, and compliance of bylaws that reflect community values”.
  • 7. Animal ServicesWe encourage responsible pet ownership through licensing, public education and enforcement.• Protect people from animals• Return pets to owner• Care for impounded animals• Subsidized spay/neuter programs• Obtain compliance to the Responsible Pet Ownership Bylaw
  • 8. From Mission Statement to Action1. Identify the issue2. Engage stakeholders3. Build a process that works4. Educate people to use it 95% voluntary compliance5. Back it up 5% enforcement6. Measure it how do you know you are improving
  • 9. Identify the IssueWhat are the behaviors in ourcommunity that are creating problems orthreatening public safetyWhat is the desired outcomeDo we have the authority to regulate theissue – if not, who does
  • 10. BSL - is the issue particular breeds or is the issue aggressive canine behaviorPet Limits - is the issue the number of animals or is the issue related to noise, smell or care being given to the animals
  • 11. Engage the StakeholdersEducate the public on the issues and howthe proposal will address the issuesGather opinions on the issues andsolutionsProvide an opportunity to be heardMeasure support or opposition to theproposal
  • 12. Engage the StakeholdersWho will be affected by this ordinance Community animal experts Public Victims of an incidentWhat will their position beWhat are their interests
  • 13. Build Processes that WorkUse a standard business project process(SMART)Gather data on the current state in thecommunity and vision where we wouldlike it to beWhat facts are availableWhat facts do we need to find or validateBe transparent
  • 14. Build Processes that WorkEngage the stakeholders in the solutionsHow will you measure and report on theprogressBe realistic in how long it may take toimplement change – identify themilestonesThe Bylaw on its own is not the wholesolution – what needs to be done tosupport it
  • 15. Public EducationEducation is the most powerful tool tochange behaviorBuild knowledgeable citizens – why wehave these rulesGive people good information to supportmaking good choicesSupports the perception of fairness
  • 16. Four Principles of Responsible Pet Ownership1. Licence and provide permanent identification for pets2. Spay or neuter pets3. Provide training, physical care, socialization and medical attention for companion pets4. Do not allow pets to become a threat or nuisance in the community
  • 17. EnforcementFinal step if all else failed - consequencesNeeds to be effective – perception ofgetting caughtNeeds to provide deterrent value – cost ofnon-non-compliancePerception of fairness
  • 18. MeasurementConfirms if the bylaw is being successfulor notTracks changes or trends in thecommunityWhat to measure and what is it telling you
  • 19. Our Responsible Pet Ownership PartnersA successful animal program Regulatory requires working relationships with three key stakeholders: Regulatory – The City of Calgary, Pet Owner The Province of Alberta Humane – Calgary Humane Humane Medical / Society (SPCA), Animal Rescue Service Providers Foundation, MEOW Foundation Medical/Service Providers – Calgary Vets, AVMA, breeders, trainers, pet stores
  • 20. The Importance of BylawsServe two roles: set a minimum standard of acceptable behaviour achieve compliance to that standardHelp us live together as neighbours based onagreed upon rulesProvide a process for resolution investigation, mediation, enforcement
  • 21. Performance Indicators(How do we know we are doing a good job) Impounded animal numbers Return to owner rates Aggressive animal incidents Euthanasia rate Percent of animals licensed Number of bylaw infractions charged Financial performance
  • 22. Operations:Bylaw Compliance
  • 23. Operations:Bylaw Compliance
  • 24. Field Operations 24 Animal Control Officers respond to and to: investigate complaints related to1. Responsible Pet Ownership Bylaw2. Provincial Legislation
  • 25. Field Operations (continued)1. Responsible Pet Ownership Bylaw License Compliance Aggressive Behaviours Animals running at large Bites/Attacks Animals unattended Chase /Threats Animals not under control Serious injury Dogs in off-leash areas Fatal injury to another animal Removal of excrement Vicious Animals Barking, howling, noise Unsecured dogs in open Livestock in the city trucks
  • 26. Field Operations (continued)2. Provincial Legislation Dangerous Dogs Act The Animal Protection Act The Stray Animals Act
  • 27. Remove Barriers An effective program removes barriers toresponsible pet ownership. ownership.Licensing needs to be market sensitive andconvenient.Providing a no-cost spay/neuter program no-removes barriers for low income citizens.Public education programs teach citizens how tobe responsible pet owners.
  • 28. Dog Licensing ProgramAll dogs 3 months and olderrequire a licenceZero tolerance for unlicenseddogs - $250 penaltyAnnual licence fee: $31 altered $52 intact
  • 29. Licensing Program: CatsCat licensing becamemandatory – 2007January 1$250 fine for anunlicensed catCats with permanent ID(tattoo or microchip) arenot required to wear a tag
  • 30. Cat Licensing ProgramAll cats 3 months and olderrequire a licenceZero tolerance for unlicensedcatsAnnual licence fee: $10 altered $30 intact
  • 31. Dog Licensing: HistoryFormerly a Business Licensingadministrative functionLow compliance, no follow up onexpired licencesTransferred to Animal Services toprovide connectivityDedicated Officers to licensingDedicated phone line manned byknowledgeable staff
  • 32. Licensing CampaignsSince 1999, periodic licensing campaigns with: Stepped up enforcement; Extensive media advertising; “Amnesty”
  • 33. Pet Rewards Card
  • 34. Key Program Messages1. Responsible Pet Ownership has its rewards.2. The card is a tangible reward that adds even more value to the license.3. By using the card a couple of times, pet owners recoup their licensing fees.4. The card provides discounts on partnering quality merchants’ products and services.
  • 35. Our Partners
  • 36. Our Partners cont’d.
  • 37. Licensing: Making it Easy Renewal notices automatically sent out Easy payment options: In person at 2 locations Telephone (3-1-1, 24/7) (3- At bank By mail Night depository Directly to an officer
  • 38. Licensing ComplianceFollow up on all licence non-renewals non-Officers can check for a valid animal licenceusing onboard computer or radio dispatch
  • 39. Licensing Compliance (continued)Park patrolsImpounded dogs and cats may not leave facilitywithout a licence6 month free licence for adopted dogs and cats
  • 40. The Licensing Advantage Enables Animal Services to quickly reunite missing pets with their owners Identifies that a lost animal has a caregiver/owner A licensed animal is one phone call away from going home
  • 41. Off- Off-Leash AreasIt will happen anywayImportant for dogs tosocializeNeed regulationsChallenges: parks are over subscribed conflicts with multiuse strategies environmental damage
  • 42. Dogs in ParksDogs must be on leashunless otherwise postedPark rules must be respectedIn off-leash areas: off- dogs must be licensed dogs must be under control at all times dogs must not chase or threaten people, other dogs or wildlife owners must pick up after their dog
  • 43. Officer Training• Officer Field Safety• Dog Handling• Lifts, Loading & Transporting• Leash Techniques• Capture and Control Tools• Breeds and Behaviour• Aggressive Incident Investigation
  • 44. Dog Handling• Officer Safety• Controlling the Animal• Confidence Building• Learning Animal Behaviour
  • 45. Canine Behaviour• Calming Signals• Distance Increasing Signals• Distance Decreasing Signals• Officer Confidence Building
  • 46. Aggression Investigation• Get Control of the Aggressive Animal• Ensure Victim Assistance is Provided• Establish Facts/Collect Evidence• Determine Action to be Taken• Follow Through
  • 47. Animal Behaviour Assessments Dogs involved in Aggressive Incidents Dogs Being Made Available for Adoption
  • 48. Behaviour Assessments on Dogs Involved in an Aggressive Incident Determine what may have triggered the behaviour and assess the animal to determine recommendations Charges or Nuisance Order or Vicious Animal Order Nuisance Order – Conditions Confinement, control measures and training by a certified pet dog trainer Vicious Dog Orders – Conditions Euthanize, confinement, control measures and training by a certified pet dog trainer
  • 49. Dogs Being Made Available For AdoptionDetermine Suitability Open Adoption Adopt with Conditions Hold for Initial Training and Re-Test Re- Not Suitable for Adoption
  • 50. Public Education School Programs ECS – Grade 6
  • 51. Role of EducationCorrects myths or misconceptionsSupports knowledgeable citizensTransforms misunderstandingChanges behaviourKey to voluntary compliance
  • 52. School ProgramsPAWS Dog Bite Prevention Program: ECS – Grade 6Dogs in Our Society: Grade 1Urban Coyotes: Grades 3 – 6Freedom City: Grade 6Junior Bylaw Project: Grade 6Think Responsibly: Grades 4 – 7
  • 53. School PresentationsAll curriculum based Urban Coyotes – Social Studies or Science focus includes content and process grade- grade-appropriate support materials interactive programsEducators present programs in the schoolsNo costBudget from licensingInteractive - geared to classrooms not assemblies
  • 54. PAWS Dog Bite Prevention stray dogs tree or log reasons dogs we know bite meeting a dog that is out with an ownerTools Boomer licence, microchip, tattoo radio video
  • 55. Dogs in our Society8 out of 10 curriculum objectives“Living and Non-living Things” unit Non-Focus: responsible pet ownership and dog safety Boomer – living or non-living non- Characteristics of living animals Roles of dogs in our society Domesticated or wild Care of domesticated pets Safety message from PAWS
  • 56. Urban Coyotes Identify the habitat of urban coyotes Adaptability of coyotes What attracts coyotes Role in the balance of natureLearning objectives What to do to make coyotes feel unwelcome connection to city bylaws – untidy properties Compare and contrast dogs and coyotes Safety around dogs Safety around coyotes
  • 57. Freedom City
  • 58. Freedom CityBylaws are created: To ensure public health To ensure public safety To protect the environment So we can live in harmony
  • 59. Junior Bylaw ProjectProblem solvingprojectSimulates citizenengagement process2 visits
  • 60. Junior Bylaw: Student ProjectStudents research and resolvea neighbourhood issue: Word problem as a question Research current bylaws Find 4 solutions, list positives, negatives Best solution? Why? How would you inform the local government? Develop Citizen’s Charter of Rights and Responsibilities
  • 61. Think ResponsiblyOnline school programSafety education for grades 4 – 77 business units & Calgary Board of Education6 modules: Graffiti Helmets Parks & pathways Peer pressure Fire safety Water safety
  • 62. School Presentations Presentations Students 372400 8732 282 333 336 9000 7592 8133 7272 7793350 8000 225 235 6461300 7000 199 5569 5596 187 6000250 106 5000200 2850 4000150 3000100 2000 50 1000 0 0 2001- 2002- 2003- 2004- 2005- 2006- 2007- 2008- 2009- 2001- 2002- 2003- 2004- 2005- 2006- 2007- 2008- 2009- 2002 2003 2004 2005 2006 2007 2008 2009 2010 2002 2003 2004 2005 2006 2007 2008 2009 2010
  • 63. Performance Indicators(How do we know we are doing a good job) Impounded animal numbers Return to owner rates Aggressive animal incidents Euthanasia rate Percent of animals licensed Number of bylaw infractions charged Financial performance
  • 64. Calgary’s PopulationPeople (2010): 1,200,000 1,071,515 1,000,000Dogs (2010): 800,000 122,325 600,000 People Dogs CatsCats (2010): 400,000 91,551 200,000 0 1995 1998 2001 2005 2007 2010
  • 65. Licensing Compliance Dogs110,500 licensed dogs as of2011 JulyApprox. 90% compliance Cats50,500 licensed cats as of2011 JulyApprox. 55% compliance
  • 66. Cats Impounded 2009 2010 •869 impounded•845 Impounded •55% (479) returned to•49% Returned to owner. Of these:owner (416) •18% driven directly•29% Adopted home (84)(241) •82% picked up from•22% Euthanized Animal Services (395)(188) •27% adopted (232) •18% euthanized (158)
  • 67. Owner Awareness
  • 68. Disposition of Impounded Cats 1991- 1991-2010 1600 1400 1200 1000 800 600 400 200 0 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Euthanized Adopted Claimed
  • 69. Dogs Impounded 2009 2010•4291 dogs impounded •4330 dogs impounded•86% (3711) returned •87% (3746) returned toto owner. Of these: owner. Of these: •27% driven directly •32% driven directly home (1163) home (1209) •59% picked up from •68% picked up from Animal Services (2548) Animal Services (2537)•9% adopted (377) •8.5% adopted (374)•5% euthanized (203 (203) •4.5% euthanized (210)
  • 70. Disposition of Impounded Dogs 1985 - 2010 6000 5000 4000 3000 2000 1000 0 19851986198719881989199019911992199319941995199619971998199920002001200220032004200520062007200820092010 Other University Euthanized Adopted Claimed
  • 71. Aggressive Dog Incidents 1985- 1985-20102500 1,200,000 1,000,0002000 800,0001500 600,0001000 400,000 500 200,000 0 0 Reported Chases Reported Bites Reported Damage To Property Calgary Population
  • 72. Operating Budget$5.4 million annualoperating budget,generated throughlicense and penaltyrevenue, not tax dollarsThe Animal ServicesCentre was built in 2000for $3.5 million
  • 73. The FacilityOpened on October 2, 2000Shelter hours: 10:00 a.m. – 7:00 p.m. Monday – Friday 10:00 a.m. – 4:00 p.m. Saturday & Sunday Closed on Statutory Holidays21,000 square feet
  • 74. The FacilityCapacity to hold 88 cats and 84 dogsFeatures include: Ventilation system Aggressive isolation kennel Waste management system Warm atmosphere for animals, staff and public
  • 75. Continuous ImprovementDevelop public spay/neuter programBuild spay/neuter clinic (Opened July 2, 2009)Increase number of licensed catsIncrease number of licensed dogs to 100%Research lifetime licence with microchipWork towards 100% return to ownerIncrease use of Drive Home ProgramBe a best practice city in animal managementNo More Homeless Pets within 5 years
  • 76. Animal Services Centre ClinicOpened July 6, 20092,500 square feetOperational costs funded from cat licensingrevenue
  • 77. Goals for the ClinicBusiness efficiencies: spay and neuter Cityowned petsIncrease adoptions: perform minorsurgeryIn 2010, introduce no-cost spay and 2010, no-neuter for the pets of low incomeCalgarians
  • 78. Questions?