SlideShare a Scribd company logo

FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO

•
•
Support Driven
Support Driven

FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO

Leadership & Management
1 of 29
Download to read offline
Laura Marciano Livestream Flip or flop: Knowing when to invest and how to repair your team SUPCONF NYC 2016
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO
FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO

Recommended

HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHIN
HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHINHOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHIN
HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHINSupport Driven
 
drilling equipment and blow out emergency
drilling equipment and blow out emergencydrilling equipment and blow out emergency
drilling equipment and blow out emergencymakrand tripathi
 
Rhonda Maio-Certificates
Rhonda Maio-CertificatesRhonda Maio-Certificates
Rhonda Maio-CertificatesRhonda Maio
 
Aprendizajes y errores como intraemprendedor
Aprendizajes y errores como intraemprendedorAprendizajes y errores como intraemprendedor
Aprendizajes y errores como intraemprendedorFelix Lopez Capel
 
Globalización y equidad en salude hacia el desarrollo (5)
Globalización y equidad en salude hacia el desarrollo (5)Globalización y equidad en salude hacia el desarrollo (5)
Globalización y equidad en salude hacia el desarrollo (5)Andrea Serrano Jimenez
 
0514 luke 736 they were both well advanced power point church sermon
0514 luke 736 they were both well advanced power point church sermon0514 luke 736 they were both well advanced power point church sermon
0514 luke 736 they were both well advanced power point church sermonPowerPoint_Sermons
 
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALEHOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALESupport Driven
 
السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016
السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016
السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016Dr. Mohammed Abd-Elbasseer
 

Recommended

HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHIN
HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHINHOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHIN
HOW TO THINK LIKE ABOUT SERVICE LIKE A PRODUCT DESIGNER - PETER SHINSupport Driven
 
drilling equipment and blow out emergency
drilling equipment and blow out emergencydrilling equipment and blow out emergency
drilling equipment and blow out emergencymakrand tripathi
 
Rhonda Maio-Certificates
Rhonda Maio-CertificatesRhonda Maio-Certificates
Rhonda Maio-CertificatesRhonda Maio
 
Aprendizajes y errores como intraemprendedor
Aprendizajes y errores como intraemprendedorAprendizajes y errores como intraemprendedor
Aprendizajes y errores como intraemprendedorFelix Lopez Capel
 
Globalización y equidad en salude hacia el desarrollo (5)
Globalización y equidad en salude hacia el desarrollo (5)Globalización y equidad en salude hacia el desarrollo (5)
Globalización y equidad en salude hacia el desarrollo (5)Andrea Serrano Jimenez
 
0514 luke 736 they were both well advanced power point church sermon
0514 luke 736 they were both well advanced power point church sermon0514 luke 736 they were both well advanced power point church sermon
0514 luke 736 they were both well advanced power point church sermonPowerPoint_Sermons
 
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALEHOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALE
HOW TO TROUBLESHOOT ANYTHING (AND GENERALLY BE MORE AWESOME AT LIFE) - MATT DALESupport Driven
 
السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016
السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016
السيرة الذاتية للدكتور محمد عبد البصير - مارس 2016Dr. Mohammed Abd-Elbasseer
 
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Support Driven
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitSupport Driven
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Support Driven
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Support Driven
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsSupport Driven
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
 
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxIntro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxAss.Prof. Dr. Mogeeb Mosleh
 
International Ocean Transportation p.pdf
International Ocean Transportation p.pdfInternational Ocean Transportation p.pdf
International Ocean Transportation p.pdfAlejandromexEspino
 

More Related Content

More from Support Driven

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Support Driven
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitSupport Driven
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Support Driven
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Support Driven
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsSupport Driven
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
 

More from Support Driven (20)

Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
 
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitGrace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
 
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
 
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
 
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsNykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance Metrics
 
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
 
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
 
Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsLouise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service Offerings
 
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
 
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
 
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
 
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
 
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
 
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
 
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasForecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
 
Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsGrowth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheets
 
Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonGrowth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna Sampson
 
You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsYou don't pwn me by Sarah Betts
You don't pwn me by Sarah Betts
 
Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoTech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon Icasiano
 
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineTurn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
 

Recently uploaded

International Ocean Transportation p.pdf
International Ocean Transportation p.pdfInternational Ocean Transportation p.pdf
International Ocean Transportation p.pdfAlejandromexEspino
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentNimot Muili
 
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in DelhiIndependent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhiguptaswati8536
 
digital Human resource management presentation.pdf
digital Human resource management presentation.pdfdigital Human resource management presentation.pdf
digital Human resource management presentation.pdfArtiSrivastava23
 
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docxMarketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docxssuserf63bd7
 
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownThe Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownSandaliGurusinghe2
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxalinstan901
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Hedda Bird
 
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal AnalsysisStrategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysistanmayarora45
 
internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamrainternship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamraAllTops
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptxReviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptxAss.Prof. Dr. Mogeeb Mosleh
 
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...Ram V Chary
 
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptxHow Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptxAaron Stannard
 
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalW.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalWilliam (Bill) H. Bender, FCSI
 
Safety T fire missions army field Artillery
Safety T fire missions army field ArtillerySafety T fire missions army field Artillery
Safety T fire missions army field ArtilleryKennethSwanberg
 

Recently uploaded (17)

Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxIntro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
 
International Ocean Transportation p.pdf
International Ocean Transportation p.pdfInternational Ocean Transportation p.pdf
International Ocean Transportation p.pdf
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
 
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in DelhiIndependent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
 
digital Human resource management presentation.pdf
digital Human resource management presentation.pdfdigital Human resource management presentation.pdf
digital Human resource management presentation.pdf
 
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docxMarketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
 
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownThe Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard Brown
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
 
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal AnalsysisStrategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
 
internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamrainternship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamra
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptxReviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptx
 
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
 
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptxHow Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
 
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalW.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
 
Safety T fire missions army field Artillery
Safety T fire missions army field ArtillerySafety T fire missions army field Artillery
Safety T fire missions army field Artillery
 

FLIP OR FLOP: KNOWING WHEN TO INVEST AND HOW TO REPAIR YOUR TEAM - LAURA MARCIANO