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Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
Superfast Business - Moving to the Cloud
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Superfast Business - Moving to the Cloud

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Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast …

Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast broadband and new technologies present. They have a team of expert advisers, a programme of events on hot topics offering inspirational insights and practical solutions and access to IT specialists and knowledge.

The service is aimed at businesses who have heard superfast broadband is coming to their area or are already experiencing good connection speeds and fulfill ERDF eligibility criteria.

Register on their website today to see if your business is able to access the full support package and keep up to date with the latest technologies and information.

w: www.superfastbusiness.co.uk
e: info@superfastbusiness.co.uk
t: 0845 603 8593

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  • Source Boston Consulting report Oct 2012 https://publicaffairs.linx.net/news/wp-content/uploads/2012/03/bcg_4trillion_opportunity.pdf
  • By 2016 the G20 internet retail will reach $4.2 trillion in the G-20 economies
  • In the UK it’s 12% for high web and 4% for low webSource Boston Consulting The $4.2 Trillion Opportunity March 2012The Internet Economy in the G-20Take this for technology too https://publicaffairs.linx.net/news/wp-content/uploads/2012/03/bcg_4trillion_opportunity.pdfFigures for ‘high-web’ and ‘low-web’ show very clearly the correlation between good use of digital talent and business success
  • Tesco – 6% of UK Sales (£2.8 bn)Pearson – 33% - £2 bn digital (Penguin books – 17% - book revenues online and Financial Times – subscriptions : 316k digital versus 286k print)
  • Garntner IT consultants – NEXUS OF FORCES…
  • *451 Research, in its just released study, "Cloud Computing 2013 Overview Report."Read more: Cloud market revenue could reach $20B by 2016 - FierceEnterpriseCommunications http://www.fierceenterprisecommunications.com/story/cloud-market-revenue-could-reach-20b-2016/2013-08-21#ixzz2dpqTbj82 Subscribe at FierceEnterpriseCommunicationshttp://webobjects.cdw.com/webobjects/media/pdf/CDW-2013-State-Cloud-Report.pdf
  • The market appears to be moving from a hype-driven, early-adopter push toward solving real business problems for enterprises and government agencies. http://pro.gigaom.com/report/cloud-and-data-first-quarter-2013-analysis-and-outlook/?utm_source=cloud&utm_medium=editorial&utm_campaign=auto3&utm_term=548912+dropbox-yes-we-were-hacked&utm_content=gigabarb
  • http://gigaom2.files.wordpress.com/2010/12/cloud-hypermarket-infographic-2010.jpg
  • A cloud solution solution can be made up of a app/infr/plat or all three. Theses are all things that can be moved into the cloud. You can access any of those things with these devices. Application (365, xero etc0 Infr – VM runnign sage… platform – identity – ativedomina domain log-in getting into the system in the first place
  • Software as a Service (SaaS):This is a complete preconfigured application environment, for example salesforce.com or Google Apps. The customer simply consumes the application as a service, usually on a per-user basis, and has no long-term commitment (but equally almost no control).Platform as a Service (PaaS): This adds a complete software stack; for example LAMP (Linux, Apache, MySQL, PHP/Perl). Each customer is then able to write or load applications into this known environment, with the provider responsible for expanding or contracting the Cloud infrastructure and/or the software landscape to meet changing demands.Infrastructure as a Service (IaaS): The flexible provision of CPU capacity, data storage, network bandwidth and basic operating system. Each customer is responsible for running their software stack on top, and is able to re-size the underlying Cloud Infrastructure (CI) on demand.
  • Private cloud – separate stack. Google APPS is not private and can never be.
  • We are atlaking today about public
  • In last five years used a dongle to move around large files. Dropbox is a large dongle. Dropbox is the first to the party so has the market share currently.Not great for security Box.com or Skydrive shared and easy passwords. Big problems was passwords were not kept in encrpyted file. Not something you would rely the busienss on.
  • I currently have 9.25Gb storage
  • Drive has only been around for about a year, and this more enterprise and had far better understanding of security. Have to have a Gmail account and sep email address.
  • Weak and woolly response. 2 versions 1st is a public free service. 25gb is part of 365. It’s integration is excellent at base level.
  • Danger with these is that these type will want to end up with Google and 365 and dropboxHow many subscribers have you got?detailed syncing options, and can back up or sync any files or folders you choose on your system, SugarSync can work like a backup client, The service keeps an impressive revision history for each of your files, lets you share, lock down, or password protect individual files on the web or on the desktop, and even makes streaming media to your mobile devices easyget 5GB for free, desktop apps for OS X and Windows mobile apps for iOS, Android, and Windows Phone
  • Without using 365 or Google Apps
  • Great for server back up and a secure server second phase back up. Remote backup
  • CRM in Podio basic and few days –podio and google work well together
  • Big battle ground for the industry is the instant messaging war. MS are making massive strides intot he market by buying Skype. Email in the cloud and sending attachments to each other. The next logical step is seeing each others eyeballs. I’m sitting 280 miles away and we are building a presentation together. If you belive Google is great then Hangouts is great. All email contacts are in together. In Microsoft Lync/Skype a really important event. Lync world will have a telephone number attached to your Lync account. Skype will really blend into Lync.If you have a live.com email address, skydrive, skype connectivity and Facebook. This is the area that massively benefit with superfast broadband
  • Extract from Microsoft – all possible due to collaboration.
  • Strictly speaking Office Sharepoint and Google App Engine Packaged cloud software It’s my environment Service
  • There is much more to Google Apps than what you thinkGmail for Business Google Calendar Google Docs Google Cloud Connect Google Groups Google Sites Google Video 
  • http://www.cloudallianceforgoogleapps.com/product-categories/Google eco systme has lots of plugins
  • NEW BRANDING Google comes from an internet native generation, grown up with internet and Google. 365 is Producitivy generation, so less re-training and learning to take it on. Microsfot closed world, Google open world..Plan P (professional) < 25 users £4.00 pm per user(Exchange, Sharepoint, Lync and web apps)Plan E (Enterprise)> 25 users £6.50 and £15.75(Enhanced collaboration, messaging tools, voicemail and archiving and Office Pro 2010)Plan K (Kiosk) – > 25 users - (web interface only) £2.60*note plan E includes Active Directory Sync to sync/manage user groups, Plan P does not.http://office.microsoft.com/en-GB/products/?WT.mc_id=PS_Google_O365Shared-brand_office%20365_text&WT.srch=1
  • Sharepoint marketplaceThis is designed to make larger companies to move to the cloud without loosing their ways of thinking. IT is about businesses that has already invested in MS like call centres, Dynamics CRM with other Dynamics, Lync,It is too difficult for larger businesses over 10 to APIMS know how to make their software talk to each other.Inside dynamics, take a call, allocate ticket to desk and allocate this. In Google using Google apps and Zen desk you can’t do a seemless transaction.Reseller 80% 365 a monthExtended CRM argumentKerry businesshas 30 staff and has to use 365 as Google’s promise doesn’t deliver. Religious debate. Maverick go with Google and if you want things to work fully in 3 years time use 365
  • Cost - Need to connect MS office into Google Apps and other costs for integration
  • This is a case study of a client near Launceston that have created their own cloud cluster – software as a service
  • More innovativeAgile, more flexibleMotivatedCreativeCDW surveyed* 1,242 IT decision makers in August and September 2012. The sample size results in a margin of error of ±2.7% at a 95% confidence level. The margin of error for industry sub-groups is ±7.9% at a 95% confidence level
  • http://www.start2cloud.com/when-application-in-cloud-is-the-right-choice.aspx
  • url: http://www.ico.org.uk/for_organisations/data_protection
  • http://searchitchannel.techtarget.com/definition/service-level-agreement
  • http://webobjects.cdw.com/webobjects/media/pdf/CDW-2013-State-Cloud-Report.pdf
  • If you sign up for Gmail you are getting Google Apps. There is no Gmail. Emial is only one part of the story.
  • Transcript

    • 1. Serco Internal Introduction to the Cloud Kate Doodson Cosmic @cosmickated
    • 2. Serco Internal What is superfast business? • Superfast Business is a European Funded programme of fully funded business support for SMEs • Delivered by Peninsula Enterprise, working with the Local Authorities & Connecting Devon & Somerset broadband rollout project
    • 3. Serco Internal • Business advice and specialist support to help growth businesses maximise the opportunities of Superfast Broadband and associated technologies. • Benefits for businesses can include:  Competitive advantage through take-up and exploitation of SFBB  Increased productivity  Improve access to new markets and business opportunities  Increase competitive advantage for businesses in rural locations  More flexible and environmentally friendly working practices  Increased opportunity for innovation  Efficiency and timesaving • Eligibility criteria apply to businesses accessing the service Superfast Business Support
    • 4. Serco Internal http://www.youtube.com/watch?v=G7KZR9NwKQQ The Connectivity “Revolution”
    • 5. Support Available – 12 hours of support
    • 6. Serco Internal 1. Register on our website (which incorporates the Knowledge Hub). www.superfastbusiness.co.uk to unlock access to a range of resources and materials 2. Check your eligbility 3. Let us know what areas of ICT and technology you might be interested in 4. Talk to our Client Relationship Co-ordinator to check your eligibility and arrange an appointment with one of our dedicated Business Advisers Next Steps Developing an ICT strategy Developing your ICT network/ infrastructure Engaging new and existing customers Collaboration Client Relationship Management Systems Flexible working Moving your business to the Cloud Business Continuity
    • 7. Serco Internal http://www.youtube.com/watch?v=G7KZR9 NwKQQ
    • 8. Serco Internal • www.superfastbusiness.co.uk • twitter @superfastbiz • Facebook www.facebook.com/superfastbiz • join our LinkedIn group 'Superfast Business SW' • info@superfastbusiness.co.uk • 0845 603 8593 Stay up to date
    • 9. Boston Consulting report Oct 2012
    • 10. Serco Internal Business is Changing UK ?
    • 11. Serco Internal Business with no change? 2012 Physical CDs - ½ million Downloads –183m
    • 12. Serco Internal Businesses that have adapted 6% of UK Sales £2.6 billion 33% of UK Sales £2 billion – digital 17% - book revenues onlineFinancial Times subscriptions : 316k digital vs 286k print
    • 13. Serco Internal Why now?
    • 14. Serco Internal
    • 15. Serco Internal What else has changed? Customers… • Have higher expectations • Mobilisation – real time commentary • They talk to each other – social media
    • 16. Serco Internal The world has changed • Instantaneous response • Accessibility • Transparency • Accountability
    • 17. Serco Internal People change • Gen X • Gen Y • Gen Z • Baby Boomers • Millennials • Digital Natives
    • 18. Serco Internal Staff have changed
    • 19. Serco Internal What are the business drivers? – Need to be more agile – Need to reduce costs – Rely less on IT support – Be more flexible – BYOD – Increase staff motivation & retention And businesses are demanding more:
    • 20. Serco Internal Is the timing right? • Cloud is not new, it‟s just grown up • And the environment has grown up too – Growth of mobile and tablet – Improved mobile and landline connectivity (?!) – Reduced costs in mobile and landline tariffs
    • 21. Serco Internal Cloud marketplace The cloud market is expected to reach $20bn by the end of 2016 • Increase 30% for the next 3 years year on year • 39% of organisations are implementing or maintaining a cloud solution (up from 28% in 2011*) • 60% of server workloads will be virtualised by 2014 "Cloud Computing 2013 Overview Report." *Gartner
    • 22. Serco Internal
    • 23. Serco Internal
    • 24. Serco Internal AGENDA • What is the cloud • Cloud as…… • Packaged cloud software • Building the business case • Business considerations
    • 25. Serco Internal What is the cloud?
    • 26. Serco Internal • You can replace… – Software – File storage – Email servers and exchange – Platforms – Even infrastructure ….With cloud technologies
    • 27. Serco Internal Is it new? • Access applications and data on the internet rather than on your „owned‟ equipment • Natural evolution of technologies & approaches – virtualisation, automation, integration, and utility computing • The revolution is around how IT resources are managed and delivered
    • 28. Serco Internal Cloud personal use Cloud for business is following personal use • 56% of internet users use webmail services • 34% store personal photos online • 29% use online applications (Google Docs, Photoshop express) • 7% Store personal videos online • 5% pay to store computer files online • 5% back up hard drive to online site *Cloud hypermarket 2013
    • 29. Serco Internal Cloud isn’t • About your hardware • About your software • Isn‟t old hosted solutions – all same stack and same „version now‟ • Always public network – can be private clouds
    • 30. Serco Internal Traditional usage patterns in IT
    • 31. Serco Internal
    • 32. Serco Internal Cloud layers SaaS, PaaS IaaS
    • 33. Serco Internal Cloud deployment models – Public, private, hybrid
    • 34. Serco Internal Public and Private cloud benefits
    • 35. Serco Internal • Software as a Service • Cloud as storage • Cloud as backup (BaaS) • Cloud as productivity • Cloud as connectivity • Cloud as email • Cloud as collaboration • Cloud as CRM/ERP
    • 36. Serco Internal Cloud as storage
    • 37. Serco Internal Dropbox has • Sync and share and store service • Move around large files not in email • Support for virtually every operating system • Works across desktop and mobile • Lots useful features • A large third-party developer community taking advantage of its open APIs to build applications • or you have another favourite app that uses Dropbox to keep your files synced across devices. • 2GB free storage – get more, up to 16GB • Pay for more, up to 1TB
    • 38. Serco Internal Up to 16GB
    • 39. Serco Internal
    • 40. Serco Internal
    • 41. Serco Internal Google Drive • Start with 15GB of storage • Available in OS X, Windows, iOS, and Android • There are great plugins, – Save to Google Drive from Chrome – Syncing with Dropbox etc – And others http://lifehacker.com/8-extensions-that-make-google- drive-better-than-dropbox-498740515 • Check plans here and read more about Drive. http://www.youtube.com/watch?v=1WTE6pa-EY4#t=14
    • 42. Serco Internal
    • 43. Serco Internal • Microsoft SkyDrive 7GB of storage • Integrated with Windows, especially Windows 8 and Office 2013 • SkyDrive mobile apps for Windows Phone, iOS, and Android, • Desktop clients for Windows and Mac make working with your saved documents and syncing them easy too. • SkyDrive also has a third-party app ecosystem and open APIs, and a number of tools that tie nicely into it. http://windows.microsoft.com/en-us/skydrive/download
    • 44. Serco Internal • Comparing • Think about syncing • upgrades • sharing with others • Integration with other apps http://windows.microsoft.com/en- us/skydrive/compare
    • 45. Serco Internal • Bitcasa - is free for 10GB, but infinite storage for $99/yr and a Chrome extension that lets you use Bitcasa as your downloads folder. • Wuala - • SpiderOak- provides encrypted storage of data • Anything else
    • 46. Serco Internal Cloud as backup
    • 47. Serco Internal CrashPlan+ • Easy interface • Features – a web-based restore option – continuous backup – an unprecedented 448-bit encryption level (better than your bank) • 10GB costs $2.99 /month and allows up to 10 GB of storage. • Unlimited is $5.99 /month and, as the plan name suggests, allows an unlimited amount of online storage. • Family Unlimited costs $13.99 /month and offers an unlimited amount of online storage from 2 – 10 computers CrashPlan+ Review with Detailed Plan Features & Pricing
    • 48. Serco Internal Backblaze • Simple interface, deployment, function, and pricing. – unlimited storage for $50 /computer /year. – Or a business with 5 computers can backup an unlimited data for $20/month • Backblaze keeps your critical business data very secure, using a 128-bit key to encrypt data and storing that key with 2048-bit RSA encryption. • Backblaze's business plan has a 5-computer minimum. Purchase Business Backup From Backblaze
    • 49. Serco Internal Carbonite • Download and configure a piece of software and the backup is handled automatically in the background. • The Carbonite business online backup service costs $229/year and allows for an 250Gb amount of data backup, unlimited computers. • $599/year, 500Gb • Business Carbonite
    • 50. Serco Internal Others SOS Online Backup • Purchase an SOS Online Backup Plan Livedrive • Create a Livedrive Account SpiderOak • Start Backing Up With SpiderOak SugarSync • Sign Up With SugarSync
    • 51. Serco Internal • Amazon http://newtech.about.com/b/2010/12/10/amazon- increases-s3-large-object-support-to-5-terabytes.htm
    • 52. Serco Internal Cloud as productivity
    • 53. Serco Internal • Cloud as productivity • Project management (use experts risk experts remotely no travel required changes on fly into the system risk regsiter) • Meeting management • Collaboration • Office applications • CRM • Finance • Plug and play and integration
    • 54. Serco Internal
    • 55. Serco Internal
    • 56. Serco Internal Cloud as communication
    • 57. Serco Internal • Google Hangouts • Skype/ Microsoft Lync • Unified Comms – Google and Microsoft
    • 58. Serco Internal Unified Communications - The business case • Reduce travel and training costs as much as 30 % • Reduce property and facility costs as much as 30-40 % • Reduce telephony and audio conferencing charges as much as 40 % • Reduce cost of voice mail as much as 60 % • Reduce IT infrastructure and administration cost up to 50 %
    • 59. Serco Internal • http://www.start2cloud.com/
    • 60. Serco Internal Platform as a Service Suite of productivity
    • 61. Serco Internal
    • 62. Serco Internal Google includes apps such as: • Gmail for Business • Google Calendar • Google Docs • Google Cloud Connect • Google Hangout • Google Sites • Google Video • £3.30/user/month
    • 63. Serco Internal Starts at £3.30 a month
    • 64. Serco Internal Starts at £6.50 NEED NEW BRANDING
    • 65. Serco Internal
    • 66. Serco Internal Office 365
    • 67. Serco Internal
    • 68. Serco Internal • Cost £79 a year (home premium) 5 computers and 5 mobile devices
    • 69. Serco Internal Feature Google Apps for Business Per user Microsoft Office 365 Plan E3 Per user (included in existing EA?) Cost £33 per year £15.75pm Storage 25Gb Mail, unlimited storage for Google docs, 1Gb standard for other formats 25Gb mail storage Spreadsheet Bundled Included (as part of Office 2010 Enterprise) Word Processing Bundled included Mail Bundled Bundled Calendar Bundled, open format calendar Included Contacts 25000 contacts per user Unknown Groups Included Provided via Sharepoint (requires customisation) Sites Included Provided via Sharepoint Video storage Included (Private via Google Sites and public via Youtube Sharepoint Cloud Connect Providing a connection for MS Office / Outlook users to retain existing software during N/A On line IM and collaboration Google Talk Lync
    • 70. Serco Internalhttp://www.xero.com/uk/add-ons/ Pick and mix approach….. podio
    • 71. Serco Internal Building the business case
    • 72. Serco Internal Building the business case • Business case – moving from Capital expenditure to Operational expenditure – Reduce costs of up front payments – Spread costs over several years – Pay-as-you-go for what you use – Quick and easy deployment – Savings in IT administration and management – No termination fees, clauses – Easy to test solutions, Easy to innovate
    • 73. Serco Internal Small business case study Small business server Solution ££s One Off Costs: server 1,000 SBS with exchange 800 Client Access Licenses 600 Microsoft office 400 Backup Equipment 500 Install cost 1000 Total Set Up Costs 4,300 Recurring Annual Costs SBS admin & travel 1,000 Total Annual Costs 1,000 Total 5 year cost £9,300
    • 74. Serco Internal Cloud Solution Business or social enterprise ££s One Off Costs: Set up 700 Total Set Up Costs 700 Recurring Annual Costs Ongoing IT email accounts etc. 700 Office 365 small business premium£10.10 per user per month 848 Total Annual Costs 1548 Total 5 year cost £8,440
    • 75. Serco Internal Charity option Cloud Solution Charity ££s One Off Costs: £20 a user one off Microsoft office x7 140 Set up 700 Total Set Up Costs 840 Recurring Annual Costs hosted email and SharePoint incl desktop versions of office at charity rates 0 IT support for email accounts etc, remote access 700 Total Annual Costs 700 Total 5 year cost £4,340
    • 76. Serco Internal (included in existing EA?) Cost £33 per year £15.75pm Storage 25Gb Mail, unlimited storage for Google docs, 1Gb standard for other formats 25Gb mail storage Spreadsheet Bundled Included (as part of Office 2010 Enterprise) Word Processing Bundled extra Mail Bundled Bundled Calendar Bundled, open format calendar Included Contacts 25000 contacts per user Unknown Groups Included Provided via Sharepoint (requires customisation) Sites Included Provided via Sharepoint Video Included (Private via Google Sites and public via Youtube N/A Cloud Connect Providing a connection for MS Office / Outlook users to retain existing software during N/A On line IM and collaboration Google Talk Lync otal for 6700 seats £221,100 £1,206,000 (if not included in EA)
    • 77. Serco Internal • More than that, businesses can gain – Increased efficiency (55%) – Improved employee mobility (49%) – Increased ability to innovate (32%) – Freed current IT staff for other projects (31%) – Reduced IT operating costs (25%) – Enabled us to offer new products/services (24%) *CWS survey 2013
    • 78. Serco Internal • Cloud benefits
    • 79. Serco Internal When cloud is NOT a fit • When the points of integration are not well defined • When security is so much of a risk that organization just cannot trust systems that it does not completely control. • When control is critical to business. If organization cannot afford to outsource a critical component to anybody who is less than 100% reliable, then cloud computing is not right for it. • When the core internal enterprise architecture is broken. If enterprise architecture is dysfunctional, then extending it out to cloud-delivered platforms is not a good idea. • When the application requires a native interface. • When cost is an issue and it has to be considered holistically.
    • 80. Serco Internal Business case considerations Is it an enabler of business growth or drain on cash flow? • Look at the total cost of ownership – Has your current system paid for itself yet? Include residual costs – Include costs of specialist support for transition – Costs/time for procurement and contracts – Rollout funding, training and investment – Migration and data cleansing budget http://searchcloudcomputing.techtarget.com/video/Calcul ating-cloud-computing-TCO
    • 81. Serco Internal Considerations
    • 82. Serco Internal • Why not cloud- what‟s the challenges?
    • 83. Serco Internal Data protection considerations Protection of data: Businesses cannot delegate responsibility of data security to their agents – „Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.‟ • There is great advice and tools on the ICO website: • http://www.ico.org.uk/for_organisations/data_protection • Access to data: What guarantees are in place to maintain access to data? • http://www.microsoft.com/government/en-gb/public- services/initiatives/Pages/security-and-privacy.aspx • http://www.microsoft.com/online/legal/v2/en- us/MOS_PTC_Security_Audit.htm
    • 84. Serco Internal Data protection concerns Location of data: Where is your data held? – Is it outside of county, UK, EU or safe harbor? – „Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.‟ • In practice – check cloud provider has data centre within EU (Check the regulation around your website too) • Check safe harbor here http://safeharbor.export.gov/list.aspx • Check Microsoft compliance http://www.microsoft.com/online/legal/v2/en- us/MOS_PTC_Security_Audit.htm
    • 85. Serco Internal Service level Agreements • Service-level agreements (SLAs): Are there guarantees that the cloud provider will meet required levels of service? – What percentage of the time services will be available and any service credits for failure to comply – The number of users that can be served simultaneously – Specific performance benchmarks to which actual performance will be periodically compared – The schedule for notification in advance of network changes that may affect users – Help desk response time for various classes of problems – Dial-in access availability – Usage statistics that will be provided. – Have a look at HP‟s SLA https://www.hpcloud.com/SLA
    • 86. Serco Internal • Disaster recovery: Which technologies are in place to provide business continuity and backup/recovery needs? • Check your supplier for disaster recovery service • Plan for cloud failure – your back up plan might be another cloud solution (DraaS) or other backup service
    • 87. Serco Internal Migration considerations • Transfer timetable • Migration plan • Seek references • Check data location • Set in place deliverables from client and supplier • Data cleansing plan • Training roll out • Change management plan • Start small and work up
    • 88. Serco Internal 7 things to consider - Cloud 1. Start small, try it and see if it fits. 2. Consider cultural changes and build this into the plan 3. Consider due diligence of the software providers - How many subscribers have you got – 200,000 then it has legs 4. Look for references, check testimonials 5. Select a supplier that can deliver high service levels –a dedicated support team and round the clock monitoring 6. Be clear on how flexible and scalable your solution is –what is their partner and API network like? 7. Check out their data security credentials – is the service compliant with UK data protection law and your own client contracts?
    • 89. Serco Internal Questions Discussion Kate@cosmic.org.uk @cosmickated
    • 90. Serco Internal • Ends
    • 91. Serco Internal Royal Opera House case study CW 2013 a Hybrid cloud setuP Royal opera House (RoH) cto Rob Greig‟s it strategy involves adopting public cloud infrastructure for online booking and he aims to have RoH‟s content infrastructure in the cloud with a “web 2.0” perspective. “it is simple – put the content in its natural habitat on the internet. so we upload videos on youtube and photos on flickr and bring it all together,” he says. the organisation is using a private cloud setup to host its financial systems and process the payment transactions. “With
    • 92. Serco Internal Software as a service Finance Xero Freshbooks Sage Kashflow Project management Basecamp Podio Trello Evernote Social media Facebook, Pages, Groups Twitter YouTube LinkedIn Yammer Google+ Social media management tools Hootsuite Tweetdeck Crowdbooster Sprout Social Klout PeerIndex
    • 93. Serco Internal Collaboration Whiteboards Conceptboard Huddle Doodle File storage Dropbox Huddle Google Drive Offsite backup Crashplan CRM systems Salesforce Zoho CRM SageACt Microsoft Dynamics Zen Desk (customer ticketing
    • 94. Serco Internal
    • 95. Serco Internal • 5. HaaS - Hardware as a Service • Hardware as a Service is more than just leasing PCs. HaaS providers typically deal with the full desktop lifecycle including procurement and replacement of PCs, proactive patching and OS level software and IT monitoring. It's usually a pay-as-you-go or subscription model. Some definitions of HaaS includes other IT hardware. For this list, I refer to this as IaaS or Infrastructure as a Service. I found that Haas providers served a local market. I am sure this will change in the coming years. • Vendors: • i-manage (Omaha, NE) • MSP On Demand
    • 96. Serco Internal • 3. DaaS - Desktop as a Service • Desktop as a Service (Daas) represents a new paradigm of desktop applications. We are used to Microsoft Office or our favorite accounting application being installed and run on our local computer. This works fine but when you need to deploy an upgrade or patch one of the subsystems, this scenario becomes very inefficient. Multiply this by a company with 10,000 desktop PCs and you see what kind of overhead this can result in. • DaaS results in a virtual desktop delivered on demand. While many of the "as a Service" solutions are delivered from the clould, Desktop as a Service applications can be delivered from the cloud or just delivered from the organization's data center. Local applications can be delivered remotely using technology from VMWare or Citrix s well as others. There is a trend in this space for Desktop as a Service (DaaS).
    • 97. Serco Internal • Cost • Other advantages
    • 98. Serco Internal Business benefits of a connected business? • Allows true mobilisation of the office and workforce • Provides resilience against business continuity and disruption • Better resource management • Faster time to market • Improve business agility • Focus more on the buisiness • *Amazon AWS 2012
    • 99. Serco Internal
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    • 104. Serco Internal Cloud as email
    • 105. Serco Internal • Cloud as email • Google apps for business (Gmail) • Office 365
    • 106. Serco Internal Software as a Service: Accessing Business application software services from the web Typical software solutions available HR, Finance, Payroll CRM etc Case studies - best in class implementations Identifying business goals Solution identification Benefits analysis Risks v costs , Cost of ownership Data management, IP, Changes, Charges, Commitment Exit strategies Fall back and access issues
    • 107. Serco Internal
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