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at WORK

WHY HAPPINESS?
SUNNY GROSSO
CULTURE AND BRAND BOSS

Carlos Piera
Global Happiness Navigator
TAKE A MOMENT TO THINK…

WHAT ARE
YOUR GOALS
IN LIFE
WHAT ARE YOUR GOALS IN LIFE?
OUR BRAINS ARE
HARDWIRED TO SEEK
HAPPINESS.
YET WE‟RE SUPERBAD
AT PREDICTING
WHAT CAN SUSTAIN IT.

WHEN I GET ______ I WIL...
$2B COMPANY
8 MILLION CUSTOMERS
FORTUNE‟S BEST PLACE TO WORK
CUSTOMER SERVICE #1 PRIORITY

FREE SHIPPING, 365 DAY RETURNS, 800# EVERY PAGE
CULTURE

#1 PRIORITY
HOW IS CULTURE
#1 PRIORITY?
HIRE, MEASURE, FIRE
5 WEEKS OF TRAINING
$4000 TO QUIT
CULTURE BOOK
HAPPY
EMPLOYEES
=
HAPPY
CUSTOMERS
=
SUCCESSFUL
COMPANY
ZAPPOS GROWTH
USING HAPPINESS AS A BUSINESS MODEL

NOV „09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
DH STORY

$1,2B
$265M

OH

@#$%
Culture Book

2010

DH Book
DH STORY
PURPOSE:
Help Companies Achieve
Profits, Passion & Purpose

DH Movement
2011

$1,2B
DH@Work

$265M

YOU!

OH

@#$...
PURPOSE:
HELP COMPANIES ACHIEVE

PROFITS, PASSION AND PURPOSE

WITH COACHING
CONSULTING
METRICS & TOOLS

THROUGH
SCIENCE O...
THAT‟S GREAT, BUT
IT‟LL NEVER WORK
FOR MY COMPANY
72% UNHAPPY AT WORK

* Deloitte Shift Index 2010
Gallop 20XX

Gallup 2011

$350B
IN
LOSSES
:(
Gallop 20XX

Gallup 2011

WHAT
IS IT
COSTING
YOU?
WE NEED NEW THINKING
BUT,
HAPPINESS…
AT WORK
THE CASE FOR HAPPINESS

HUMAN SENSE
WHEN I GET _____ , I WILL BE HAPPY
FAST FORWARD:
TOP 5 REGRETS IN LIFE
1.

I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF,
NOT THE LIFE OTHERS EXPECT...
HAPPINESS IS PREDETERMINED

…BUT ONLY 10%

*Seawn Achor, The Happiness Advantage
THE CASE FOR HAPPINESS

SCIENTIFIC SENSE
90% OF HAPPINESS IS
HOW OUR BRAINS
PROCESS THE WORLD

OUR BRAINS CAN BE
REWIRED F...
THE CASE FOR HAPPINESS

SCIENTIFIC SENSE
HAPPINESS FRAMEWORK #2
MASLOW‟S HIEARCHY
HAPPINESS FRAMEWORK #3
3 TYPES OF HAPPINESS
HAPPINESS FRAMEWORK #3
3 TYPES OF HAPPINESS
HAPPINESS FRAMEWORK #3
3 TYPES OF HAPPINESS
HAPPINESS FRAMEWORK #3
3 TYPES OF HAPPINESS
THE CASE FOR HAPPINESS

$ BUSINESS SENSE
THE PARALLELS OF A GREAT BUSINESS AND HAPPINESS

BUSINESS

LIFE
THE CASE FOR HAPPINESS

$ BUSINESS SENSE
HAPPY
EMPLOYEES
=
HAPPY
CUSTOMERS
=
SUCCESSFUL
COMPANY
THE CASE FOR HAPPINESS

$ BUSINESS SENSE
ZAPPOS
THE CASE FOR HAPPINESS

$ BUSINESS SENSE
BEST WORKPLACES vs S&P 500
THE CASE FOR HAPPINESS

$ BUSINESS SENSE
WHAT SEPARATES THE BEST?
FOCUS ON CULTURE & EMPLOYEE WELL BEING

ATTRACT & RETAIN...
THE CASE FOR HAPPINESS

SCIENTIFIC SENSE

1998
THE CASE FOR HAPPINESS

SCIENTIFIC SENSE

HAPPINESS IS A SERIOUS BUSINESS

A POSITIVE INTERACTION AT WORK HAS AN EFFECT
5X...
THE CASE FOR HAPPINESS

SCIENTIFIC SENSE
HAPPINESS FRAMEWORK #1
THE CASE FOR HAPPINESS

SCIENTIFIC SENSE
THE CASE FOR HAPPINESS

$ BUSINESS SENSE
COULD THAT WORK
FOR MY COMPANY?
COULD THAT WORK
FOR MY COMPANY?
3 MAIN INGREDIENTS TO

HAPPINESS AS A BUSINESS MODEL
3 MAIN INGREDIENTS TO

HAPPINESS AS A BUSINESS MODEL

1. CULTURE
BASED ON CORE VALUES

VALUES DEFINE CULTURE
GUIDE BEHAVIO...
3 MAIN INGREDIENTS TO

HAPPINESS AS A BUSINESS MODEL
CULTURE = VALUES + BEHAVIORS + PURPOSE
PRACTICED OVER TIME
CORE VALUES = DEFINE CULTURE

ZAPPOS 10 CORE VALUES
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create F...
CORE VALUES = EVERYBODY‟S BUSINESS

ZAPPOS 10 CORE VALUES
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Cr...
WARNING!

47
3 MAIN INGREDIENTS TO

HAPPINESS AS A BUSINESS MODEL

2. SCIENCE

OF HAPPINESS
SENSE OF PROGRESS

SENSE OF CONTROL
CONNECT...
SENSE OF PROGRESS

LIFE COACH
ZU CLASSES & RAISES
SENSE OF CONTROL

BUILDS AUTONOMY

OWNERSHIP & CONNECTION TO TASK
IE CLT EMPOWERED TO WOW
CONNECTEDNESS
HAPPINESS DOESN‟T COME PRIMARILY FROM
WITHIN BUT RATHER FROM BETWEEN
- BUDDHA

ENGAGEMENT
COMMUNICATION
TEAM...
CONNECTEDNESS

ENERGY

ENGAGEMENT

EXPLORATION

HOW TEAM MEMEBERS CONTRIBUTE

HOW TEAM MEMEBERS COMMUNICATE

HOW TEAMS COL...
CONNECTEDNESS
EXPECTATIONS
EMOTIONS
EXPERIENCE

STORIES
CULTURE

PERSONAL
EMOTIONAL
CONNECTION
3 MAIN INGREDIENTS TO

HAPPINESS AS A BUSINESS MODEL

3. HIGHER

PURPOSE
GIVES MEANING TO WORK
INSPIRATION TO EMPLOYEES & ...
HIGHER PURPOSE

„THE MEANING OF LIFE IS TO FIND YOUR GIFT &
THE PURPOSE OF LIFE IS TO GIVE IT”
- Pablo Picasso
HIGHER PURPOSE = HUMAN VALUES
TOP 5 HIGHER PURPOSE THEMES OF SUCCESSFUL COMPANIES

ELICITING JOY

SENSE OF HAPPINESS, WOND...
HIGHER PURPOSE = HIGHER PROFIT
WORLD‟S 50 FASTEST GROWING BRANDS
THOSE WITH A HIGHER PURPOSE OUTPERFORMED S&P BY 400%
HIGHER PURPOSE
INSPIRE & IMPLEMEMT SOLUTIONS TO THE ENVIRONMENTAL CRISIS

VOLUNTEER 2MO YR WITH PAY
HIGHER PURPOSE
VALUES AND PURPOSE DRIVEN COMPANIES

COSTCO

TOYOTA

CONTAINER STORE

TRADER JOE‟S

GOOGLE

NEW BALANCE
STA...
IS HAPPINESS AT WORK
NICE TO HAVE
OR MUST HAVE?
NICE TO HAVE
“HAPPINESS IS THE
SINGLE GREATEST
COMPETITIVE
ADVANTAGE IN THE
MODERN
ECONOMY”
- SHAWN ACHOR
NICE TO HAVE?

“…WIN IN A WORLD OF
RELENTLESS CHANGE,
FERICIOUS
COMPETITION, AND
UNSTOPPABLE
INNOVATION “
- GARY HAMEL
NICE TO HAVE?
TOP DOWN IS DEAD

MASS PRODUCTION MODEL OF 1950‟s
HEIARCHICAL TOP DOWN
YOU‟RE LUCKY TO HAVE A JOB
MUST HAVE
TRANSPARENCY IS A TSUNAMI
MUST HAVE
ENGAGEMENT?
SO HOW DO YOU USE
HAPPINESS AS A

BUSINESS MODEL?
“GET THE CULTURE RIGHT
THEN EVERYTHING ELSE
WILL FALL INTO
PLACE”

• RIGHT EMPLOYEES, BAD EGGS WEED OUT
• COMITTED WORKFOR...
(SO)
WHAT DOES YOUR CULTURE
LOOK LIKE?
(HINT, NOT THIS)
GET CURIOUS
• ASK
• MEASURE

• DEFINE

CULTURE PITFALLS
• COMMITMENT
• WALK THE TALK
• SHORT TERM THINKING
BIG TIP
FOCUS ON MANAGERS

MANAGERS AMPLIFY CULTURE
PEOPLE JOIN COMPANIES, LEAVE MANAGERS
SO…

CAN YOU
QUANTIFY THAT?
HAPPINESS AT WORK SURVEY

DELIVERINGHAPPINESSATWORK.COM
at WORK
YOUR FRIENDS ON THE JOURNEY TO HAPPINESS
SUNNY@DELIVERINGHAPPINESS.COM

JOIN THE MOVEMENT!
DELIVERINGHAPPINESS.COM
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why happiness, at work?

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happiness at work? yes, it's good for your employees and for your bottom line. here's why, and what you're missing if you think it's all fluff..

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Transcript of "why happiness, at work?"

  1. 1. at WORK WHY HAPPINESS? SUNNY GROSSO CULTURE AND BRAND BOSS Carlos Piera Global Happiness Navigator
  2. 2. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE
  3. 3. WHAT ARE YOUR GOALS IN LIFE?
  4. 4. OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE‟RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT. WHEN I GET ______ I WILL BE HAPPY LOTTERY WINNERS TERMINALLY INJURED OR DISABLED
  5. 5. $2B COMPANY 8 MILLION CUSTOMERS FORTUNE‟S BEST PLACE TO WORK
  6. 6. CUSTOMER SERVICE #1 PRIORITY FREE SHIPPING, 365 DAY RETURNS, 800# EVERY PAGE
  7. 7. CULTURE #1 PRIORITY
  8. 8. HOW IS CULTURE #1 PRIORITY? HIRE, MEASURE, FIRE 5 WEEKS OF TRAINING $4000 TO QUIT CULTURE BOOK
  9. 9. HAPPY EMPLOYEES = HAPPY CUSTOMERS = SUCCESSFUL COMPANY
  10. 10. ZAPPOS GROWTH USING HAPPINESS AS A BUSINESS MODEL NOV „09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION
  11. 11. DH STORY $1,2B $265M OH @#$% Culture Book 2010 DH Book
  12. 12. DH STORY PURPOSE: Help Companies Achieve Profits, Passion & Purpose DH Movement 2011 $1,2B DH@Work $265M YOU! OH @#$% Culture Book 2010 DH Book DH Bus
  13. 13. PURPOSE: HELP COMPANIES ACHIEVE PROFITS, PASSION AND PURPOSE WITH COACHING CONSULTING METRICS & TOOLS THROUGH SCIENCE OF HAPPINESS & PRINCIPLES FROM BOOK
  14. 14. THAT‟S GREAT, BUT IT‟LL NEVER WORK FOR MY COMPANY
  15. 15. 72% UNHAPPY AT WORK * Deloitte Shift Index 2010
  16. 16. Gallop 20XX Gallup 2011 $350B IN LOSSES :(
  17. 17. Gallop 20XX Gallup 2011 WHAT IS IT COSTING YOU?
  18. 18. WE NEED NEW THINKING
  19. 19. BUT, HAPPINESS… AT WORK
  20. 20. THE CASE FOR HAPPINESS HUMAN SENSE
  21. 21. WHEN I GET _____ , I WILL BE HAPPY
  22. 22. FAST FORWARD: TOP 5 REGRETS IN LIFE 1. I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF, NOT THE LIFE OTHERS EXPECTED OF ME 2. I WISH I HADN‟T WORKED SO HARD 3. I WISH I‟D HAD THE COURAGE TO EXPRESS MY FEELINGS 4. I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS 5. I WISH I HAD LET MYSELF BE HAPPIER * Bronnie Ware, Palliative Care Nurse caring for patients in last 12 weeks of life
  23. 23. HAPPINESS IS PREDETERMINED …BUT ONLY 10% *Seawn Achor, The Happiness Advantage
  24. 24. THE CASE FOR HAPPINESS SCIENTIFIC SENSE 90% OF HAPPINESS IS HOW OUR BRAINS PROCESS THE WORLD OUR BRAINS CAN BE REWIRED FOR HAPPINESS. CHANGE YOUR MINDSET, CHANGE YOUR WORLD
  25. 25. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS FRAMEWORK #2 MASLOW‟S HIEARCHY
  26. 26. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  27. 27. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  28. 28. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  29. 29. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  30. 30. THE CASE FOR HAPPINESS $ BUSINESS SENSE THE PARALLELS OF A GREAT BUSINESS AND HAPPINESS BUSINESS LIFE
  31. 31. THE CASE FOR HAPPINESS $ BUSINESS SENSE HAPPY EMPLOYEES = HAPPY CUSTOMERS = SUCCESSFUL COMPANY
  32. 32. THE CASE FOR HAPPINESS $ BUSINESS SENSE ZAPPOS
  33. 33. THE CASE FOR HAPPINESS $ BUSINESS SENSE BEST WORKPLACES vs S&P 500
  34. 34. THE CASE FOR HAPPINESS $ BUSINESS SENSE WHAT SEPARATES THE BEST? FOCUS ON CULTURE & EMPLOYEE WELL BEING ATTRACT & RETAIN BEST MORE PRODUCTIVE BETTER PRODUCT, SERVICE, SALES BUILD LEADERS, LEGACY
  35. 35. THE CASE FOR HAPPINESS SCIENTIFIC SENSE 1998
  36. 36. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS IS A SERIOUS BUSINESS A POSITIVE INTERACTION AT WORK HAS AN EFFECT 5X MORE PRODUCTIVE THAN A NEGATIVE ONE
  37. 37. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS FRAMEWORK #1
  38. 38. THE CASE FOR HAPPINESS SCIENTIFIC SENSE
  39. 39. THE CASE FOR HAPPINESS $ BUSINESS SENSE
  40. 40. COULD THAT WORK FOR MY COMPANY?
  41. 41. COULD THAT WORK FOR MY COMPANY?
  42. 42. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL
  43. 43. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 1. CULTURE BASED ON CORE VALUES VALUES DEFINE CULTURE GUIDE BEHAVIORS FOR ALL EVERYONE‟S BUSINESS
  44. 44. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL CULTURE = VALUES + BEHAVIORS + PURPOSE PRACTICED OVER TIME
  45. 45. CORE VALUES = DEFINE CULTURE ZAPPOS 10 CORE VALUES 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble
  46. 46. CORE VALUES = EVERYBODY‟S BUSINESS ZAPPOS 10 CORE VALUES 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble
  47. 47. WARNING! 47
  48. 48. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 2. SCIENCE OF HAPPINESS SENSE OF PROGRESS SENSE OF CONTROL CONNECTEDNESS
  49. 49. SENSE OF PROGRESS LIFE COACH ZU CLASSES & RAISES
  50. 50. SENSE OF CONTROL BUILDS AUTONOMY OWNERSHIP & CONNECTION TO TASK IE CLT EMPOWERED TO WOW
  51. 51. CONNECTEDNESS HAPPINESS DOESN‟T COME PRIMARILY FROM WITHIN BUT RATHER FROM BETWEEN - BUDDHA ENGAGEMENT COMMUNICATION TEAMWORK (LIVE LONGER!)
  52. 52. CONNECTEDNESS ENERGY ENGAGEMENT EXPLORATION HOW TEAM MEMEBERS CONTRIBUTE HOW TEAM MEMEBERS COMMUNICATE HOW TEAMS COLLABORAGE New Science of Building Great Teams, Alex “Sandi” Pentland; Harvard Business Review; April 2012
  53. 53. CONNECTEDNESS EXPECTATIONS EMOTIONS EXPERIENCE STORIES CULTURE PERSONAL EMOTIONAL CONNECTION
  54. 54. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 3. HIGHER PURPOSE GIVES MEANING TO WORK INSPIRATION TO EMPLOYEES & CUSTOMERS COMPASS FOR DECISION MAKING
  55. 55. HIGHER PURPOSE „THE MEANING OF LIFE IS TO FIND YOUR GIFT & THE PURPOSE OF LIFE IS TO GIVE IT” - Pablo Picasso
  56. 56. HIGHER PURPOSE = HUMAN VALUES TOP 5 HIGHER PURPOSE THEMES OF SUCCESSFUL COMPANIES ELICITING JOY SENSE OF HAPPINESS, WONDER ENHANCING CONNECTION MEANINGFUL WAY INSPIRING EXPLORATION NEW HORIZONS & EXPERIENCES EVOKING PRIDE INCREASED CONFIDENCE, VITALITY IMPACTING SOCIETY BROADLY
  57. 57. HIGHER PURPOSE = HIGHER PROFIT WORLD‟S 50 FASTEST GROWING BRANDS THOSE WITH A HIGHER PURPOSE OUTPERFORMED S&P BY 400%
  58. 58. HIGHER PURPOSE INSPIRE & IMPLEMEMT SOLUTIONS TO THE ENVIRONMENTAL CRISIS VOLUNTEER 2MO YR WITH PAY
  59. 59. HIGHER PURPOSE VALUES AND PURPOSE DRIVEN COMPANIES COSTCO TOYOTA CONTAINER STORE TRADER JOE‟S GOOGLE NEW BALANCE STARBUCKS JET BLUE JOHNSON & JOHNSON AMAZON BMW HONDA LL BEAN CATEPILLAR METHOD EBAY PATAGONIA IDEO REI IKEA SOUTHWEST WHOLE FOODS TOM‟S ZAPPOS
  60. 60. IS HAPPINESS AT WORK NICE TO HAVE OR MUST HAVE?
  61. 61. NICE TO HAVE “HAPPINESS IS THE SINGLE GREATEST COMPETITIVE ADVANTAGE IN THE MODERN ECONOMY” - SHAWN ACHOR
  62. 62. NICE TO HAVE? “…WIN IN A WORLD OF RELENTLESS CHANGE, FERICIOUS COMPETITION, AND UNSTOPPABLE INNOVATION “ - GARY HAMEL
  63. 63. NICE TO HAVE? TOP DOWN IS DEAD MASS PRODUCTION MODEL OF 1950‟s HEIARCHICAL TOP DOWN YOU‟RE LUCKY TO HAVE A JOB
  64. 64. MUST HAVE TRANSPARENCY IS A TSUNAMI
  65. 65. MUST HAVE ENGAGEMENT?
  66. 66. SO HOW DO YOU USE HAPPINESS AS A BUSINESS MODEL?
  67. 67. “GET THE CULTURE RIGHT THEN EVERYTHING ELSE WILL FALL INTO PLACE” • RIGHT EMPLOYEES, BAD EGGS WEED OUT • COMITTED WORKFORCE, PERFORMS • DOING THE RIGHT THING, LONG TERM SUCCESS • COMPETITIVE EDGE IN PERFORMANCE, PROFITS
  68. 68. (SO) WHAT DOES YOUR CULTURE LOOK LIKE?
  69. 69. (HINT, NOT THIS)
  70. 70. GET CURIOUS • ASK • MEASURE • DEFINE CULTURE PITFALLS • COMMITMENT • WALK THE TALK • SHORT TERM THINKING
  71. 71. BIG TIP FOCUS ON MANAGERS MANAGERS AMPLIFY CULTURE PEOPLE JOIN COMPANIES, LEAVE MANAGERS
  72. 72. SO… CAN YOU QUANTIFY THAT?
  73. 73. HAPPINESS AT WORK SURVEY DELIVERINGHAPPINESSATWORK.COM
  74. 74. at WORK YOUR FRIENDS ON THE JOURNEY TO HAPPINESS SUNNY@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT! DELIVERINGHAPPINESS.COM
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