why happiness, at work?

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happiness at work? yes, it's good for your employees and for your bottom line. here's why, and what you're missing if you think it's all fluff..

happiness at work? yes, it's good for your employees and for your bottom line. here's why, and what you're missing if you think it's all fluff..

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  • 1. at WORK WHY HAPPINESS? SUNNY GROSSO CULTURE AND BRAND BOSS Carlos Piera Global Happiness Navigator
  • 2. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE
  • 3. WHAT ARE YOUR GOALS IN LIFE?
  • 4. OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE‟RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT. WHEN I GET ______ I WILL BE HAPPY LOTTERY WINNERS TERMINALLY INJURED OR DISABLED
  • 5. $2B COMPANY 8 MILLION CUSTOMERS FORTUNE‟S BEST PLACE TO WORK
  • 6. CUSTOMER SERVICE #1 PRIORITY FREE SHIPPING, 365 DAY RETURNS, 800# EVERY PAGE
  • 7. CULTURE #1 PRIORITY
  • 8. HOW IS CULTURE #1 PRIORITY? HIRE, MEASURE, FIRE 5 WEEKS OF TRAINING $4000 TO QUIT CULTURE BOOK
  • 9. HAPPY EMPLOYEES = HAPPY CUSTOMERS = SUCCESSFUL COMPANY
  • 10. ZAPPOS GROWTH USING HAPPINESS AS A BUSINESS MODEL NOV „09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION
  • 11. DH STORY $1,2B $265M OH @#$% Culture Book 2010 DH Book
  • 12. DH STORY PURPOSE: Help Companies Achieve Profits, Passion & Purpose DH Movement 2011 $1,2B DH@Work $265M YOU! OH @#$% Culture Book 2010 DH Book DH Bus
  • 13. PURPOSE: HELP COMPANIES ACHIEVE PROFITS, PASSION AND PURPOSE WITH COACHING CONSULTING METRICS & TOOLS THROUGH SCIENCE OF HAPPINESS & PRINCIPLES FROM BOOK
  • 14. THAT‟S GREAT, BUT IT‟LL NEVER WORK FOR MY COMPANY
  • 15. 72% UNHAPPY AT WORK * Deloitte Shift Index 2010
  • 16. Gallop 20XX Gallup 2011 $350B IN LOSSES :(
  • 17. Gallop 20XX Gallup 2011 WHAT IS IT COSTING YOU?
  • 18. WE NEED NEW THINKING
  • 19. BUT, HAPPINESS… AT WORK
  • 20. THE CASE FOR HAPPINESS HUMAN SENSE
  • 21. WHEN I GET _____ , I WILL BE HAPPY
  • 22. FAST FORWARD: TOP 5 REGRETS IN LIFE 1. I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF, NOT THE LIFE OTHERS EXPECTED OF ME 2. I WISH I HADN‟T WORKED SO HARD 3. I WISH I‟D HAD THE COURAGE TO EXPRESS MY FEELINGS 4. I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS 5. I WISH I HAD LET MYSELF BE HAPPIER * Bronnie Ware, Palliative Care Nurse caring for patients in last 12 weeks of life
  • 23. HAPPINESS IS PREDETERMINED …BUT ONLY 10% *Seawn Achor, The Happiness Advantage
  • 24. THE CASE FOR HAPPINESS SCIENTIFIC SENSE 90% OF HAPPINESS IS HOW OUR BRAINS PROCESS THE WORLD OUR BRAINS CAN BE REWIRED FOR HAPPINESS. CHANGE YOUR MINDSET, CHANGE YOUR WORLD
  • 25. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS FRAMEWORK #2 MASLOW‟S HIEARCHY
  • 26. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  • 27. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  • 28. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  • 29. HAPPINESS FRAMEWORK #3 3 TYPES OF HAPPINESS
  • 30. THE CASE FOR HAPPINESS $ BUSINESS SENSE THE PARALLELS OF A GREAT BUSINESS AND HAPPINESS BUSINESS LIFE
  • 31. THE CASE FOR HAPPINESS $ BUSINESS SENSE HAPPY EMPLOYEES = HAPPY CUSTOMERS = SUCCESSFUL COMPANY
  • 32. THE CASE FOR HAPPINESS $ BUSINESS SENSE ZAPPOS
  • 33. THE CASE FOR HAPPINESS $ BUSINESS SENSE BEST WORKPLACES vs S&P 500
  • 34. THE CASE FOR HAPPINESS $ BUSINESS SENSE WHAT SEPARATES THE BEST? FOCUS ON CULTURE & EMPLOYEE WELL BEING ATTRACT & RETAIN BEST MORE PRODUCTIVE BETTER PRODUCT, SERVICE, SALES BUILD LEADERS, LEGACY
  • 35. THE CASE FOR HAPPINESS SCIENTIFIC SENSE 1998
  • 36. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS IS A SERIOUS BUSINESS A POSITIVE INTERACTION AT WORK HAS AN EFFECT 5X MORE PRODUCTIVE THAN A NEGATIVE ONE
  • 37. THE CASE FOR HAPPINESS SCIENTIFIC SENSE HAPPINESS FRAMEWORK #1
  • 38. THE CASE FOR HAPPINESS SCIENTIFIC SENSE
  • 39. THE CASE FOR HAPPINESS $ BUSINESS SENSE
  • 40. COULD THAT WORK FOR MY COMPANY?
  • 41. COULD THAT WORK FOR MY COMPANY?
  • 42. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL
  • 43. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 1. CULTURE BASED ON CORE VALUES VALUES DEFINE CULTURE GUIDE BEHAVIORS FOR ALL EVERYONE‟S BUSINESS
  • 44. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL CULTURE = VALUES + BEHAVIORS + PURPOSE PRACTICED OVER TIME
  • 45. CORE VALUES = DEFINE CULTURE ZAPPOS 10 CORE VALUES 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble
  • 46. CORE VALUES = EVERYBODY‟S BUSINESS ZAPPOS 10 CORE VALUES 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble
  • 47. WARNING! 47
  • 48. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 2. SCIENCE OF HAPPINESS SENSE OF PROGRESS SENSE OF CONTROL CONNECTEDNESS
  • 49. SENSE OF PROGRESS LIFE COACH ZU CLASSES & RAISES
  • 50. SENSE OF CONTROL BUILDS AUTONOMY OWNERSHIP & CONNECTION TO TASK IE CLT EMPOWERED TO WOW
  • 51. CONNECTEDNESS HAPPINESS DOESN‟T COME PRIMARILY FROM WITHIN BUT RATHER FROM BETWEEN - BUDDHA ENGAGEMENT COMMUNICATION TEAMWORK (LIVE LONGER!)
  • 52. CONNECTEDNESS ENERGY ENGAGEMENT EXPLORATION HOW TEAM MEMEBERS CONTRIBUTE HOW TEAM MEMEBERS COMMUNICATE HOW TEAMS COLLABORAGE New Science of Building Great Teams, Alex “Sandi” Pentland; Harvard Business Review; April 2012
  • 53. CONNECTEDNESS EXPECTATIONS EMOTIONS EXPERIENCE STORIES CULTURE PERSONAL EMOTIONAL CONNECTION
  • 54. 3 MAIN INGREDIENTS TO HAPPINESS AS A BUSINESS MODEL 3. HIGHER PURPOSE GIVES MEANING TO WORK INSPIRATION TO EMPLOYEES & CUSTOMERS COMPASS FOR DECISION MAKING
  • 55. HIGHER PURPOSE „THE MEANING OF LIFE IS TO FIND YOUR GIFT & THE PURPOSE OF LIFE IS TO GIVE IT” - Pablo Picasso
  • 56. HIGHER PURPOSE = HUMAN VALUES TOP 5 HIGHER PURPOSE THEMES OF SUCCESSFUL COMPANIES ELICITING JOY SENSE OF HAPPINESS, WONDER ENHANCING CONNECTION MEANINGFUL WAY INSPIRING EXPLORATION NEW HORIZONS & EXPERIENCES EVOKING PRIDE INCREASED CONFIDENCE, VITALITY IMPACTING SOCIETY BROADLY
  • 57. HIGHER PURPOSE = HIGHER PROFIT WORLD‟S 50 FASTEST GROWING BRANDS THOSE WITH A HIGHER PURPOSE OUTPERFORMED S&P BY 400%
  • 58. HIGHER PURPOSE INSPIRE & IMPLEMEMT SOLUTIONS TO THE ENVIRONMENTAL CRISIS VOLUNTEER 2MO YR WITH PAY
  • 59. HIGHER PURPOSE VALUES AND PURPOSE DRIVEN COMPANIES COSTCO TOYOTA CONTAINER STORE TRADER JOE‟S GOOGLE NEW BALANCE STARBUCKS JET BLUE JOHNSON & JOHNSON AMAZON BMW HONDA LL BEAN CATEPILLAR METHOD EBAY PATAGONIA IDEO REI IKEA SOUTHWEST WHOLE FOODS TOM‟S ZAPPOS
  • 60. IS HAPPINESS AT WORK NICE TO HAVE OR MUST HAVE?
  • 61. NICE TO HAVE “HAPPINESS IS THE SINGLE GREATEST COMPETITIVE ADVANTAGE IN THE MODERN ECONOMY” - SHAWN ACHOR
  • 62. NICE TO HAVE? “…WIN IN A WORLD OF RELENTLESS CHANGE, FERICIOUS COMPETITION, AND UNSTOPPABLE INNOVATION “ - GARY HAMEL
  • 63. NICE TO HAVE? TOP DOWN IS DEAD MASS PRODUCTION MODEL OF 1950‟s HEIARCHICAL TOP DOWN YOU‟RE LUCKY TO HAVE A JOB
  • 64. MUST HAVE TRANSPARENCY IS A TSUNAMI
  • 65. MUST HAVE ENGAGEMENT?
  • 66. SO HOW DO YOU USE HAPPINESS AS A BUSINESS MODEL?
  • 67. “GET THE CULTURE RIGHT THEN EVERYTHING ELSE WILL FALL INTO PLACE” • RIGHT EMPLOYEES, BAD EGGS WEED OUT • COMITTED WORKFORCE, PERFORMS • DOING THE RIGHT THING, LONG TERM SUCCESS • COMPETITIVE EDGE IN PERFORMANCE, PROFITS
  • 68. (SO) WHAT DOES YOUR CULTURE LOOK LIKE?
  • 69. (HINT, NOT THIS)
  • 70. GET CURIOUS • ASK • MEASURE • DEFINE CULTURE PITFALLS • COMMITMENT • WALK THE TALK • SHORT TERM THINKING
  • 71. BIG TIP FOCUS ON MANAGERS MANAGERS AMPLIFY CULTURE PEOPLE JOIN COMPANIES, LEAVE MANAGERS
  • 72. SO… CAN YOU QUANTIFY THAT?
  • 73. HAPPINESS AT WORK SURVEY DELIVERINGHAPPINESSATWORK.COM
  • 74. at WORK YOUR FRIENDS ON THE JOURNEY TO HAPPINESS SUNNY@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT! DELIVERINGHAPPINESS.COM