Skills that are essential for the Hospitality Industry are: People Skills Communications The ability to motivate and lead people P & L Knowledge Food and Labor Cost Management Guest Service
start working with students as early as possible. Start working on a portfolio with the students. Utilize your time and find part time work. It will help you start securing a career path Don’t just take the first job that is offered. Make sure that the employer can offer more then just a job. Try to narrow your search to somewhere you would enjoy working at.
1. Puts everything on paper. Everything a prospective interviewer wants to know 2.You learn you have more skills then you think. We will look at BEFORE and AFTER Resumes to show how to bring out those skills and word them accordingly. 3. As you identify your skills and fully describe them, your confidence will go up. You will also be better prepared to talk about your skills in an interview. Most employers use resumes as a guide to ask you questions in an interview. If you have a weak resume you will most likely have a weak interview. 4.Functional skills can be used in several different jobs. For example, managing a drive-up window and staff at McDonalds requires departmental coordination and support. This describes a function or duty of managing a drive-up window. This same skill can be used in other positions. Instead of Drive-up Clerk, label it “Departmental Coordination and Support. 5.Your students top qualification will probably be their high school education. Therefore, they will need to fully describe and market their education and combine it with functional skills from past work experiences.
Use a resume for more then just a part of a job search and interview process Use as a leave behind if manager is not available. Shows you are prepared and professional
Handouts: Sample Cover Letters
Handout: The Do’s and Don’ts of Email job seeking.
What do employers look for? Your Image Are you results oriented Your enthusiasm People Development Skills Your Career Path Your Values Your Follow Through Skills Leadership Are You “hands-on” or not Your preparation
Briefcase: Bring several extra resumes and a list of references, An industry magazine or company literature, Paper and pen, Business cards, Breath mints.
Making a first impression is human nature
Refer to the handout – Interview do’s and don’ts
Refer to the hand out – “Questions to ANSWER during an interview” Refer to the hand out – “Questions to ASK during an interview”
Why do we fill out an application? Tells the employer about you It is used as a screening device Show clip from the video. Classroom activity – A Place to Start
Being able to introduce people and explain who they are makes everyone feel comfortable. Always state your name – A person who states their name clearly right up front is saying to the world, I am _________ and I am proud, confident and honest. The ability to confidently introduce yourself or others demonstrates that you are at ease and in control.
People like it when you remember their names. Practice this skill. If you forget someone’s name, it is OK to ask them to repeat it. Say, “I&apos;m sorry, I have forgotten your name.” It happens to everyone.
This person holds on to your hand to pull you closer or direct you through a door or toward a chair. This is a somewhat manipulative handshake. Because this type of person is a controller who what things done a certain way, he or she may not be a good team player. If the organizations goals conflict with this persons goals, there will be a problem.
The higher the left hand, the greater the manipulation and control. This is a favorite handshake of politicians, because it implies a quick sincerity and intimacy. This person is trying to sell you something that is not really there e.g.. “We’re great buddies.” The “used car salesman” handshake.
The dominant party in this handshake is palm facing down. Like a winner of a wrestling match, the hand on the top is clearly in control. This handshake says, “I’m in charge, I’m the Boss.” It tends to be the handshake of the conventional boss or manager who manages through control.
Used to keep someone at a comfortable distance. This kind of handshake will hurt your hand. This is a very insecure person who equates brute strength with personal power. They use their hands as weapons to dominate and overpower people.
Usually given by a woman who hasn’t learned how to shake hands properly or has a fear of intimacy. This person will tend not to be very good at interpersonal skills.
Tends to drain you energy. This person tends to be somewhat passive or apathetic. This type will usually be better with computers, machines and information than with people. The limp fish probably won’t have the energy and interest necessary to be in a managerial position.
Always remember to stand so that you are at eye level. Women as well. Good eye contact is a sign of honesty and confidence. Smile, who wants to talk to unhappy people? Don’t forget to wear name badges on the right shoulder. If wearing a name badge, wear it on your right shoulder.
Diversity refers to all our differences. Diversity is a fact of life. The workplace has changed Everyone is different then you.
85% of workforce will be women and minorities 61% women in the workforce 140 different languages spoken in the US 14% of our population speak a different language at home and work 43 million people are physically or mentally challenged
Stereotyping - Making a blanket generalization about a group of people based on limited experience. Disrespect – Degrading others by accepting their wishes We may not necessarily like or agree with everyone, you just need to respect them Generalizations – Not getting the big picture Look at what the govnmt is telling us. We are told to be on high alert, but to live our lives normally Be patriotic, but don’t discriminate Everyone with Middle Eastern characteristics is not a terrorist, but they could be.
-The left hand is used by Arabs to clean themselves after using the restroom. -This is considered to be a very serious insult. -It is a male dominated society. A son may be mentioned. -The coffee ritual – They will serve a variety of coffee, one much stronger and thicker then US and is served in handless cups. You must accept the first cup. Refusing is an insult. Slurping is a sign of enjoyment. If you want a second, you must have a third. 2 cups is superstitiously not done.
Say “Tom has epilepsy” instead of “The epileptic guy? His name is Tom.” Don’t talk to loud to anyone with a disability. People who have disabilities are not incompetent. If you are asked to help, ask how to help.
Flatware is laid from the outside in, the utensil needed for each course being the most accessible. Spoons and knives go on the right because most people are right handed. Back in the Middle Ages – knives blade in – indicating goodwill knives blade out – at war with the neighbor. A warning indicating swift retaliation Desert utensils over the plate – spoon handle facing right and fork handle facing left. Fruit saucer to the left – not pictured Coffee or tea cup and saucer, if served with the meal, set to the right of the place setting with spoon behind the cup and handle at a 4:00 position. Glasses on the right – DRink (DR stands for drinks right) Food is served from the left and cleared from the right. That is why glasses are on the right. Eating bread and butter – take some butter and place it on your butter plate Break off piece of bread or slice it Tear off a bite size piece, butter it and eat it American way of using knife and fork Cut with fork tines toward you. Cut meat. Place knife on the plate, not touching the tablecloth. Switch hands with meat on fork. Eat. EuropeanSame except you do not switch hands.
Getting Seated Men should pull out a chair for a woman. However, the server most likely will pull the chair out for the woman. If you are with a group, follow the host/hostess lead. Sit when they sit. Napkin Use Meal begins when the host unfolds their napkin Place napkin on your lap. Fold dinner napkin in half. If you need to leave the table, place napkin on the chair indicating that you are returning. The host will signal the end of the meal by placing their napkin on the table. Follow by placing yours neatly to the left of the plate. Do not refold the napkin or wad it up. Ordering from the menu Ask the server about items you are uncertain about. Women are usually asked for their orders first. Do not order the most expensive item or two courses unless suggested by the host/hostess Minding your posture Sit up at the table. Do not support yourself with your forearms or elbows. Do not fidget at the table.
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
Haryana- 124001 INDIA Ph. No. 09996000499
email: firstname.lastname@example.org ,
Creating a Resume and Cover Letter
Dining with Style and Grace
Communicating with the Industry
It’s a jungle out there…..
Competition is strong, and the way we
present ourselves is under closer
examination more than ever before.
Preparing for Work
Positive Thinking – start your preparation for work now, by
developing a positive attitude about life.
Getting Started – Obtain literature, read books on career
advice, find out who your local employers are.
Complete career awareness assessments to determine what
you may be good at.
Leisure interests – activities and interests outside of your
studies may help direct you into a career.
Defining your Ideal Job
Eight Factors to consider:
• Which skills do you want to use?
• What special knowledge do you have?
• What kind of people do you want to work with?
• What kind of work environment do you prefer?
• Where do you want your next job to be?
• How much money do you want to make?
• How much responsibility are you willing to
• What things are important to you?
• The Basics – the best jobs are obtained by those
who plan, get themselves organized and then act.
It takes time and practice.
• Vacation and part-time work – get work
experience. Employers prefer someone who has
positive work experience.
• Choosing your employer – select one that can
provide a valuable learning experience.
• Tracking down the right job – approach jobs of
interest regardless if an opening is available.
Why is a Resume so Important?
• Organizes your thoughts.
• Helps you recognize skills and interests.
• Makes you feel good about yourself.
• Markets your functional skills better.
• Turns your education into a career reality.
• Helps you achieve your goals.
What Can a Resume Help You Do?
• Apply for summer and part-time jobs
• Apply for colleges and for scholarships
• Apply for internships
• Find mentors
• Get References
• Apply for community service
• Distribute at job fairs
Creating your Resume
• Your Contact Information
• Your Goal or Objective
• Education and Academics
• Honors and Awards
• Workshops, Seminars and Related Programs
• Internships, Work-Study Programs and Tech Prep
• Service-Learning and Volunteer Experiences
• Work Experience
Andy G. Tabori
108 North Cliff Avenue
Reno, NV 99999
Objective Seeking an internship in the field of culinary arts
and the hospitality industry.
Education Reno High School, Reno, NV. Expect to
graduate May 2003
ProStart®- Becoming a Foodservice Professional
Food Preparation and Baking
Inventory Control Sanitation
Skills Food Preparation, Sanitation, Menu
Development and Implementation, Promotional Sales, Catering,
Banquet Preparation and Service, dining Room Service, Bakeshop
Hold Servsafe® Serving
Safe Food Certification
Skills; bilingual Spanish/English
Computer literate (PC and Mac)
Experience Reno High School Cafeteria
Cafeteria Cook, Assist
cooks with food preparation; maintain salad bar; work as server and
dishwasher as needed.
Kingsways Inn, Reno, NV
Assisted with food preparation for banquets and full-service meals.
Assisted chef with menu planning, buying and inventory control.
Maintained sanitation in kitchen.
St. Andrew’s Catholic
Church, Reno, NV Summer 2000
Cover Letter Goals
• Makes employers want to look at your resume
• Gets potential employers interested in you.
• Impresses them with your experience and skills
related to a job opening.
• Shows your interest in their company and
• Shows that you are dependable, professional and
• Asks for an interview or indicates the job
seeker’s follow-up plan.
Creating The Cover Letter
• Your name & address
• Contact Person’s Name and Address
• Opening Paragraph
• Middle Paragraphs
• Contact Information and Closing
(Attention and Interest)
• Classified Advertisement
I read your advertisement in the Chicago Tribune for a Hostess on Sept.
• Unsolicited Mailing
I would like to apply for a position as a Hostess with Prime Rib Depot. I am
seeking a summer position where I can use my communications skills and work
with the public.
• The Internet
I am sending my enclosed resume as an application for the Hostess position with
your company. I found the opening listed on your Web site. I am seeking a
position where I can use my communications skills and work with the public.
I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently
hire dependable, hard working high school seniors at your restaurant. Currently, I am seeking
a summer internship where I can use my communications skills and work with the public.
The Middle Paragraphs
• #1 - Summary of your background and critical
skills (hard skills) to show you are a match for
As my resume indicates, I am active in the culinary arts program and the school
café at my high school. I recently was the silver medal winner at the state Student
Invitational. I maintain a 3.0 average and worked 10 hours per week during the
• #2 – A persuasive paragraph with a few soft
If you are seeking a dependable, hard-working, and friendly young
person to work as a hostess for the summer, I would like to be
3135 High Low Road
Hilltop, IL, 69504
December, 3, 2002
Ms. Jane Howard
Prime Rib Depot
344 Center Street
Chicago, IL 60554
Dear Ms. Howard,
I was referred to you by my neighbor, Tom Williams, who told me
about your restaurant. I will be graduating from Stamford High
School in May and would like to be considered for a hostess
I will have competed ProStart®, a culinary and restaurant
management program, and am skilled in food preparation and
customer service. My work history includes part time positions at
fast food restaurants as well as a hostess at a casual diner.
If you are interested in hiring a dependable, hard-working,and
friendly young person to work this summer, I would like to be
I am available afternoons at (000) 000-000 after 4 p.m. I will be
available for an interview at your convenience. Thank you for your
Info about you
• Problem with e-mail is that your tone can
easily be misunderstood
• Always read your email before it goes out.
• Don’t forget the rules of spelling and
• Never omit a greeting
• Never use ALL CAPITALS.
The Perfect Candidate
• A complete application
• Personal appearance
• Answering questions completely
• Consistent work attendance
• Positive attitude and behavior
• Good interpersonal relations
• Completing tasks efficiently
• Acknowledge your acceptance.
• Do your homework on the company.
• Prepare your questions.
• Make sure you know how to get to the interview
• Coordinate your wardrobe and portfolio.
• Look your best.
• Be 10 minutes early.
Making a good
• The way you dress is the single biggest nonverbal
communication you make about yourself.
• Your dress conveys success, trustworthiness,
intelligence and suitability.
• Lean towards the conservative side of style.
• Avoid loud colors and printed fabrics
• Make sure your clothes are nicely pressed.
• Bring an extra tie, shirt or pantyhose just in case.
Clothing Tips for Men
• Conservative 2-piece dark suit,
navy blue or medium to dark
• Long sleeved blue or white
• Silk tie complimenting in color
• Black dress socks
• Dark polished shoes and
• Jewelry – No bracelets,
earrings or large rings.
Clothing Tips for Women
• Dark conservative suit. Two
piece 1 or 2 button jacket and
knee length skirt.
• White or light colored long
sleeved blouse that is not low
cut or sheer.
• Black well polished shoes with
1 to 1½ inch heels.
• Natural tone or sheer black
• Limited conservative jewelry.
Make frequent eye contact
Keep you hands out of your
Cross you arms
Tap your feet
Clear your throat
Bite your lips or nails
• The Application
• The Greetings – the handshake, the names
• The Chit – Chat
• The Core – the interviewing questions
• The Questions - Have your questions ready!
• The Close – What happens next?
Meeting and Greeting
• Who introduces who?
– Traditionally, a man is always introduced to a
woman. Not necessarily in business.
– Highest person of rank is mentioned first.
Remember: “Big, may I introduce Small.”
– A younger person is always introduced to an
– It is helpful to include the persons title
– Always state your name.
Tricks for remembering names
• Repeat the person’s name a few times to
yourself after you’re introduced.
• Use the person’s name immediately in the
conversation after an introduction.
• Immediately introduce that new person to
someone else you know.
• Jot down the person’s name
The Proper Handshake
• Firm, but not bone-crushing
• Lasts about 3 seconds
• May be "pumped" once or twice
from the elbow
• Is released after the shake, even
if the introduction continues
• Includes good eye contact with
the other person
• Hold your drink in your left
hand to avoid a cold, wet
Posture and Poise
The Etiquette Survival Kit
Conflict in the Workplace
• Lack of Awareness
Benefits of being
• People respect you
• Less conflict
• Problems are easily solved
• Business is more successful –
meaning more job security
• The bow symbolizes respect and humility.
• The “ok” sign is a symbol for money.
• The business card – treat it with respect.
• Very punctual. It is rude to be late to a business meeting.
• Opening a gift in front of the giver signifies the gift is more
important than the giver.
• The triangle is considered a negative shape.
• Never touch the head or pass an object over the head – the
head is considered sacred in Thailand.
• Never cross your legs in the presence of an older person.
European and African Cultures
• In Great Britain, the napkin is a child’s diaper. They
call it the Serviette.
• In France, the “ok” sign means zero.
• In Germany, first names are seldom used when doing
• In Germany, gifts are rarely exchanged and are usually
• The number 7 is considered bad luck in Kenya and
good luck in Czech Republic.
• In Bulgaria, a nod means “no” and shaking you head
• In some African countries, the color red represents
witchcraft and death.
Middle Eastern Cultures
• Never, never eat with your left hand.
• Never sit in a position that displays the sole
of your foot to an Arab, especially women.
• Never ask a businessman about his wife or
other female members of his family.
• Famous for their hospitality. The coffee
• Much more relaxed attitude toward time.
• In Brazil, the “A-OK” gesture means “up
yours” (to be polite).
Respecting Gender and Sexual
• Best Rule of thumb - Never make jokes or
snide remarks about gender or sexual
• What people do in their private lives is
exactly that : Private.
Respecting Physical Differences
• Don’t stare or avert your gaze.
• Avoid using words such as “handicapped”,
“crippled” and “invalid”
• Avoid using “healthy” and “normal’ to refer to
those without disabilities.
• Talk to everyone in a medium tone of voice.
• Helping someone is discouraged, unless given
permission to do so.
Making a Connection!
• Use your business etiquette skills.
• Managers are usually very busy during lunch, so
try to call mid-morning or mid- afternoon.
• Call the manager and schedule a time to visit
him/her at their restaurant.
• Be early.
• Bring competency checklist, ProStart Program
materials and student photos.
• Know your state child labor laws.
• Keep your visit brief and to the point.
• Invite the manager to your classroom to
talk to your students.
• Ask if they would provide a field trip
experience for your class.
• Invite local managers to see your students
in action. (Class café or restaurant)
• Ask businesses for equipment donations.
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
Haryana- 124001 INDIA Ph. No. 09996000499
email: email@example.com ,