Interdepartmental relationship

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Interdepartmental relationship

  1. 1. INTERDEPARTMENTAL RELATIONSHIP DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com
  2. 2. INTER- DEPARTMENTAL RELATIONSHIP SALES & MARKETING PERSONNEL PURCHASE STORES FOOD & BEVERAGE SECURITY MAINTENANCE FRONT- OFFICE HOUSE- KEEPING
  3. 3. COORDINATION WITH FRONT OFFICE ► Information regarding room status ► VIP arrivals and special requests ► Updating guest history ► Planning, organising and handling of room inventory ► Special requests by guests ► Handling children, sick guests, physically challenged guests ► Permanent/ long stay guests ► DND and DL procedures ► Uniforms for staff ► Issue of keys ► Reports and records on daily basis ► Planning major maintenance activities ► Information pertaining to budgets of department ► Cleaning and maintenance of front office areas
  4. 4. COORDINATION WITH ENGINEERING & MAINTENANCE DEPARTMENT ► Regular maintenances of hotel areas ► Scheduled maintenance for various areas in the hotel ► Planning preventive maintenances of rooms and public areas ► Follow up on pending maintenances ► Handling guest complaints and requests ► Energy conservation practices ► Uniforms for staff ► Information pertaining to budgets of department ► Issue of keys when necessary ► Repair and maintenance of all equipment used in department ► Technical inputs before procuring new equipments
  5. 5. Coordination with Food and Beverage ► Cleaning and maintenance of restaurants and other outlets ► Renovation and refurbishment of all outlets ► Exchange of linen and uniforms ► Decoration for festivals and promotions ► Close contact with butler and room service ► Placement of amenities and minibar replenishment ► Food and cafeteria facilities for staff
  6. 6. COORDINATON WITH SECURITY ► Safety and security of guests ► Safety and security of hotel building, property and staff ► Gate pass procedure ► Handling employee issues ► Handling and control of keys ► Training on emergency situation handling ► Prevention in misuse of lockers and other back areas ► Uniforms for staff
  7. 7. COORDINATION WITH STORES ► Availability of day to day necessities of housekeeping ► Stocks linen and supplies ► Communication through Store Requisition Form ► Procurement of guest supplies, cleaning supplies and all other items required by housekeeping ► Sourcing a vendor for these items ► Handling cash purchases ► Receiving and storage of items ► Handling inventories and control procedures ► Information relevant to budgeting process ► Cleaning and maintenance of areas ► Uniforms for staff
  8. 8. COORDINATION WITH PERSONNEL / HR DEPT. ► For all employee records ► Disciplinary action and counselling ► Employee benefits ► Performance appraisals and career planning ► Recruitment and selection ► Training and development of employees ► Uniforms for staff ► Handling contract labour
  9. 9. COORDINATION WITH PURCHASE DEPT. ►Procures out of stock items for Housekeeping such as Guest Supplies & Amenities Stationery Linen Cleaning Materials and Equipment HK should convey their requirements through advance notice through
  10. 10. COORDINATION WITH SALES & MARKETING ► Occupancy forecast ► Future budgeting ► Repeat business ► Uniforms ► Vice –versa relation with both if the sales person brings the guest and HK does not execute its function with excellence guest will not turn up and if the rooms are well kept, if the sales do not work than in both case occupancy falls.
  11. 11. Coordination with Finance ►Handling employee related issues ►For approval of budgets ►Inventory and cost control procedures ►Clearing of bills from suppliers ►Gate pass procedure ►Cleaning and maintenance of areas ►Uniforms for staff
  12. 12. DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com

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