Checkout system

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Checkout system

  1. 1. © 2005, Educational Institute Check-Out and Account Settlement DESINGED BY, MR. SUNIL KUMAR, LECTURER
  2. 2. © 2005, Educational Institute 2 Competencies for Check-Out and Account Settlement 1. Identify functions and procedures related to the check-out and settlement process, including departure procedures and methods of settlement. 2. Describe express check-out and self check-out procedures. 3. Explain how hotels handle unpaid account balances, summarize account collection procedures, describe how managers use guest history files, and outline how the front office staff can support the hotel’s marketing program through the check-out process.
  3. 3. © 2005, Educational Institute 3 Check-Out/Settlement Process • Resolves outstanding guest account balances Verifies/authorizes method of payment Resolves discrepancies in account balances • Updates room status information From occupied to on-change • Creates guest history records Database for strategic marketing
  4. 4. © 2005, Educational Institute 4 Departure Procedures • Inquire about additional, recent charges • Post outstanding charges • Verify account information • Present the guest folio • Verify the method of payment • Process the account payment (continued)
  5. 5. © 2005, Educational Institute 5 Departure Procedures • Check for mail, messages, and faxes • Check for safe deposit box or in-room safe keys • Secure the room key/keycard • Update the room’s status • Inquire about the guest’s stay and experience • Ask the guest to complete a guest satisfaction survey (continued)
  6. 6. © 2005, Educational Institute 6 Methods of Settlement • Cash payment in full • Credit card transfer • Direct billing transfer • Combined settlement methods
  7. 7. © 2005, Educational Institute 7 City Ledger Accounts • Credit/debit card billings • Direct billings • Travel agency accounts • Bad check accounts • Skipper accounts • Disputed bills • Guaranteed reservations accounts • Late charges accounts • House accounts
  8. 8. © 2005, Educational Institute 8 Account Aging • 30 days—current • 60 days—overdue • 90 days—delinquent
  9. 9. © 2005, Educational Institute 9 Guest History Files • Help managers understand their guests • Help managers determine guest trends • Creating the guest history record one of the last steps in the check-out and account settlement process • Help hotels provide better guest service • Marketing and sales division uses them to create mailing lists • Help managers determine the geographic distribution of guest addresses, which helps in advertising efforts
  10. 10. © 2005, Educational Institute 10 Marketing Follow-through at Check-out • Tracking guest stays for frequent-guest reward programs • Asking guests about their stays • Making reservations for departing guests (for the next stop on their current trip, or for future trips)

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