Body language

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Body language

  1. 1. SUNIL KUMARSUNIL KUMAR DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com
  2. 2. What is Body Language????What is Body Language???? It is the unspoken communication thatIt is the unspoken communication that goes on in every face-to-face encountergoes on in every face-to-face encounter between human beings.between human beings. It is an easier way of expressing feelingIt is an easier way of expressing feeling than spoken language.than spoken language. SUNIL KUMARSUNIL KUMAR
  3. 3.  Body LanguageBody Language 55%55%  Voice ToneVoice Tone 38%38%  WordsWords 7%7% Elements of Communication Body language Voice tone Words SUNIL KUMARSUNIL KUMAR
  4. 4. Message CommunicationMessage Communication 70-93%70-93% Through body LanguageThrough body Language 40-55%40-55% Facial ExpressionFacial Expression 20-38%20-38% Words of ConversationWords of Conversation SUNIL KUMARSUNIL KUMAR
  5. 5. FunctionsFunctions While talking we always do not talkWhile talking we always do not talk continuously but we do convey message withcontinuously but we do convey message with the help of our body through signals.the help of our body through signals. It is useful to look different levels while weIt is useful to look different levels while we communicate.communicate. o Content LevelContent Level o Relational LevelRelational Level SUNIL KUMARSUNIL KUMAR
  6. 6. Content Level:Content Level: When we want toWhen we want to make something clearmake something clear to the other personto the other person about a particularabout a particular subject throughsubject through commonly understoodcommonly understood gestures.gestures. Relational Level:Relational Level: Gestures in which weGestures in which we try to relate thetry to relate the receiver of thereceiver of the message with themessage with the meaning of themeaning of the message.message. SUNIL KUMARSUNIL KUMAR
  7. 7. Body Language while DealingBody Language while Dealing with Guestwith Guest Tune your Body PostureTune your Body Posture:: Sitting up straight in your chair.Sitting up straight in your chair. Do not slouch or hang sideways in your chair.Do not slouch or hang sideways in your chair. Do not sit at the end of the chair reveals yourDo not sit at the end of the chair reveals your tension & feeling of uncomfortable.tension & feeling of uncomfortable. SUNIL KUMARSUNIL KUMAR
  8. 8. HandsHands Do not fold arms across your body can beDo not fold arms across your body can be interpreted as a defensive move.interpreted as a defensive move. Lie your hands loosely on your lap, armrests,Lie your hands loosely on your lap, armrests, table toptable top Not to make too many hand movements.Not to make too many hand movements. Body Language while ………Body Language while ……… (contd.)(contd.) SUNIL KUMARSUNIL KUMAR
  9. 9. Look at Guest:Look at Guest: Pay attention towards the guest.Pay attention towards the guest. If guest are more than one then look at all the guestsIf guest are more than one then look at all the guests to an equal extent.to an equal extent. By looking we are giving them a sign of trust andBy looking we are giving them a sign of trust and shows that you are listening carefully.shows that you are listening carefully. Also in control of conversation.Also in control of conversation. Looking away serves as the dots and commas in ourLooking away serves as the dots and commas in our spoken sentences.spoken sentences. Body Language while ………Body Language while ……… (contd.)(contd.) SUNIL KUMARSUNIL KUMAR
  10. 10. Accepted ritual of greetingAccepted ritual of greeting people. The modern form of thispeople. The modern form of this ancient greeting ritual is theancient greeting ritual is the interlocking and shaking of theinterlocking and shaking of the palms.palms. SUNIL KUMARSUNIL KUMAR
  11. 11. Attitudes TransmittedAttitudes Transmitted  DominanceDominance:: Transmitted by turning hand soTransmitted by turning hand so that palm faces down in the hand shake. Itthat palm faces down in the hand shake. It reveals that you wish to take control in thereveals that you wish to take control in the encounter that follows.encounter that follows.  Submissive:Submissive: The reverse of the dominantThe reverse of the dominant hand shake is to offer hand with palm facinghand shake is to offer hand with palm facing upwards. Effective while giving the other personupwards. Effective while giving the other person control or allow to feel that he is in command ofcontrol or allow to feel that he is in command of the situation.the situation. SUNIL KUMARSUNIL KUMAR
  12. 12.  Palm-down ThrustPalm-down Thrust  Glove hand ShakeGlove hand Shake  Dead FishDead Fish  Knuckle grinderKnuckle grinder  Stiff-arm ThrustStiff-arm Thrust  Fingertip GrabFingertip Grab  Arm PullArm Pull  Wrist HoldWrist Hold  Elbow GraspElbow Grasp  Upper Arm GripUpper Arm Grip  Shoulder HoldShoulder Hold SUNIL KUMARSUNIL KUMAR
  13. 13.  Palm-down Thrust:Palm-down Thrust: It is typical of theIt is typical of the aggressive, dominant person who alwaysaggressive, dominant person who always initiates it, and the stiff arm with palminitiates it, and the stiff arm with palm facing directly downwards forces thefacing directly downwards forces the receiver into the submissive positionreceiver into the submissive position because he has to respond with his palmbecause he has to respond with his palm facing up.facing up. SUNIL KUMARSUNIL KUMAR
  14. 14.  Glove Hand Shake:Glove Hand Shake: SometimesSometimes called politician’s hand shake. The initiatorcalled politician’s hand shake. The initiator tries to give the receiver the impressiontries to give the receiver the impression that he is trustworthy and honest. It shouldthat he is trustworthy and honest. It should only be used with people to whom theonly be used with people to whom the initiator is well known.initiator is well known. SUNIL KUMARSUNIL KUMAR
  15. 15.  Dead Fish:Dead Fish: Few greeting gesturesFew greeting gestures are as uninviting as the dead fish handare as uninviting as the dead fish hand shake, particularly when the hand is coldshake, particularly when the hand is cold or clammy. The soft, placid feel of theor clammy. The soft, placid feel of the dead fish makes it universally unpopulardead fish makes it universally unpopular and relates it to weak character.and relates it to weak character. SUNIL KUMARSUNIL KUMAR
  16. 16.  Knuckle grinderKnuckle grinder :: is the trade mark of theis the trade mark of the aggressiveness.aggressiveness.  Stiff-arm Thrust:Stiff-arm Thrust: Like palm-down thrust,Like palm-down thrust, it tends to be used by aggressive types. Mainit tends to be used by aggressive types. Main purpose is to keep you at a distance and out ofpurpose is to keep you at a distance and out of the initiator’s intimate zone to protect theirthe initiator’s intimate zone to protect their personal territory.personal territory. SUNIL KUMARSUNIL KUMAR
  17. 17.  Fingertip Grab:Fingertip Grab: Users grabs theUsers grabs the other person’s fingers. The main aim is toother person’s fingers. The main aim is to keep the receiver at a comfortable spatialkeep the receiver at a comfortable spatial distance.distance. SUNIL KUMARSUNIL KUMAR
  18. 18.  Arm-Pull:Arm-Pull: Pulling the receiver into thePulling the receiver into the initiator’s territory. Can be because of twoinitiator’s territory. Can be because of two reasons:-reasons:- – Initiator becomes insecure who feelsInitiator becomes insecure who feels safe only within his own personal space.safe only within his own personal space. – Initiator is from a culture that has aInitiator is from a culture that has a small intimate zone & he is behavingsmall intimate zone & he is behaving normally.normally. SUNIL KUMARSUNIL KUMAR
  19. 19.  Wrist Hold:Wrist Hold: It is acceptable onlyIt is acceptable only between close friends or relatives.between close friends or relatives. Initiators left hand penetrates theInitiators left hand penetrates the receiver’s intimate zone. Left hand isreceiver’s intimate zone. Left hand is moved up the receiver’s right arm. It ismoved up the receiver’s right arm. It is used to communicate extra feeling/careused to communicate extra feeling/care that the initiator wishes to transmit to thethat the initiator wishes to transmit to the receiver.receiver. SUNIL KUMARSUNIL KUMAR
  20. 20.  Elbow Grasp:Elbow Grasp: It transmit more feeling thanIt transmit more feeling than the wrist hold.the wrist hold.  Upper Arm Grip:Upper Arm Grip: Enters the receiver’sEnters the receiver’s close intimate zone and may involve actual bodyclose intimate zone and may involve actual body contact. Should be used only between peoplecontact. Should be used only between people who experience a close emotional bond.who experience a close emotional bond. SUNIL KUMARSUNIL KUMAR
  21. 21.  Shoulder hold:Shoulder hold: It transmits moreIt transmits more feeling than the upper arm grip. Unless thefeeling than the upper arm grip. Unless the extra feeling is mutual, the receiver willextra feeling is mutual, the receiver will become suspicious & mistrust.become suspicious & mistrust. SUNIL KUMARSUNIL KUMAR
  22. 22. Positive Body LanguagePositive Body Language Smile with your eyesSmile with your eyes Trustworthy Hand shakeTrustworthy Hand shake Appropriate body and foot pointingAppropriate body and foot pointing Modulate your voiceModulate your voice Business gazeBusiness gaze Keep to the business zoneKeep to the business zone Right posture when seatedRight posture when seated Right style of walkingRight style of walking SUNIL KUMARSUNIL KUMAR
  23. 23. Smile with your eyesSmile with your eyes :: Firstly smile withFirstly smile with eyes rather than the whole face. Smilingeyes rather than the whole face. Smiling indicates friendly, open attitude while tight-indicates friendly, open attitude while tight- lipped conveys nervous or unreceptivelipped conveys nervous or unreceptive feeling.feeling. Maintain eye contact:Maintain eye contact: Direct eye contactDirect eye contact is a compliment to most people and buildsis a compliment to most people and builds trust. Be aware of customs of people, maytrust. Be aware of customs of people, may be a sign of disrespect also.be a sign of disrespect also. SUNIL KUMARSUNIL KUMAR
  24. 24. Trustworthy Hand shake:Trustworthy Hand shake: KeepKeep shaking arm outstretched at right posture.shaking arm outstretched at right posture. Palm facing left. The clasp should be ofPalm facing left. The clasp should be of medium pressure. Do not be in a hurry tomedium pressure. Do not be in a hurry to let go the hand.let go the hand. Body posture:Body posture: Upright or erect bodyUpright or erect body posture should not go downhill or slouch.posture should not go downhill or slouch. SUNIL KUMARSUNIL KUMAR
  25. 25. Appropriate body and foot pointing:Appropriate body and foot pointing: Lean forward, chin up but not too far. FeetLean forward, chin up but not too far. Feet pointing towards the guest.pointing towards the guest. Modulate your voice:Modulate your voice: Vary tone of voice, tryVary tone of voice, try to make it as rich as possible.to make it as rich as possible. Business gaze:Business gaze: It helps in creating seriousIt helps in creating serious atmosphere and the other person senses thatatmosphere and the other person senses that you mean business. Provided it should not dropyou mean business. Provided it should not drop below the level.below the level. SUNIL KUMARSUNIL KUMAR
  26. 26. Keep to the business zone:Keep to the business zone: The outerThe outer wall around 2 meters in diameter markswall around 2 meters in diameter marks the outer limit of the business zone wherethe outer limit of the business zone where people feel comfortable.people feel comfortable. Personal Zone: Distance of 30cm - 1.25mPersonal Zone: Distance of 30cm - 1.25m Right style of walking:Right style of walking: Be upright andBe upright and relaxedrelaxed – With silent voice inside ‘I know this place’With silent voice inside ‘I know this place’ rather than ‘Irather than ‘I own this place’..own this place’.. SUNIL KUMARSUNIL KUMAR
  27. 27. SUNIL KUMARSUNIL KUMAR
  28. 28. EuropeEurope Middle east and ArabMiddle east and Arab AfricaAfrica AustraliaAustralia IndiaIndia ChinaChina Central and South AmericaCentral and South America North AmericaNorth America SUNIL KUMARSUNIL KUMAR
  29. 29. EuropeEurope – Britain:Britain: Handshake is the formal greetingHandshake is the formal greeting – France:France: Handshake are quick, single,Handshake are quick, single, frequent up-and-down pumps.frequent up-and-down pumps.  When greeting French touch cheeks and kiss air.When greeting French touch cheeks and kiss air. – Germany:Germany: Handshake perhaps with just oneHandshake perhaps with just one pump.pump. – Italy:Italy: Lingering handshake, acquaintancesLingering handshake, acquaintances kiss cheeks.kiss cheeks. – Russia:Russia: Direct eye contact and a good firmDirect eye contact and a good firm handshake, male friends often hughandshake, male friends often hug enthusiatically.enthusiatically. SUNIL KUMARSUNIL KUMAR
  30. 30. Middle east and Arab:Middle east and Arab: Salaam (EssalamSalaam (Essalam ealaikum means ‘peace be with you’)ealaikum means ‘peace be with you’) Africa:Africa: emphasis is placed on handshakeemphasis is placed on handshake Australia:Australia: Firm and friendly handshakeFirm and friendly handshake with proper eye contact.with proper eye contact. SUNIL KUMARSUNIL KUMAR
  31. 31. India:India: Namaste (collapsed hands areNamaste (collapsed hands are being held chest high by a slight bow)being held chest high by a slight bow) SUNIL KUMARSUNIL KUMAR
  32. 32. Japan:Japan: Bowing is the course of traditionalBowing is the course of traditional greeting. The western handshake with agreeting. The western handshake with a lighter grip plus a slight nod.lighter grip plus a slight nod.  China:China: Bow or nod but now these days theBow or nod but now these days the western handshake is becoming common.western handshake is becoming common. SUNIL KUMARSUNIL KUMAR
  33. 33. Central & South America:Central & South America: Shaking hand.Shaking hand. North America:North America: – Canada: Firm handshake with direct eyeCanada: Firm handshake with direct eye contact.contact. – U.S.A.: Firm handshake with confident eyeU.S.A.: Firm handshake with confident eye contact.contact. SUNIL KUMARSUNIL KUMAR

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