introduction to hk_dept.

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  • 1. INTRODUCTION TOINTRODUCTION TO HOUSEKEEPINGHOUSEKEEPING DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com
  • 2. Introduction ,Introduction , Categorization ,Categorization , Types& Organization Structure of a HotelTypes& Organization Structure of a Hotel Definition & Importance of House keepingDefinition & Importance of House keeping DepartmentDepartment Role of House keeping in hospitality industryRole of House keeping in hospitality industry
  • 3. Welcome to HousekeepingWelcome to Housekeeping DepartmentDepartment
  • 4. LAYOUT OF HOUSEKEEPING DEPARTMENT: LINEN STORE TAILOR SHOP LINEN & UNIFORM ROOM Employee Exchange counter LAUNDRY EXECUTIVE HOUSEKEEPER SECY HOUSEKEEPING DESK CONTROL LOST&FOUND HOUSEKEEPING SUPPLIES STORES UPHOLSTERY & FURNITURE YARD FLOWER ROOM
  • 5. What isWhat is HousekeepingHousekeeping
  • 6. HOUSEKEEPINGHOUSEKEEPING HOUSEKEEPING is defined asHOUSEKEEPING is defined as the provision of a clean,the provision of a clean, comfortable and safecomfortable and safe environment.environment. It is the management andIt is the management and maintenance of the propertymaintenance of the property and equipment of anand equipment of an institution or organization, ainstitution or organization, a house, industrial orhouse, industrial or commercial institutioncommercial institution Cleanliness, Comfort andCleanliness, Comfort and Safety are the essence ofSafety are the essence of housekeeping.housekeeping.
  • 7. CLEANLINESSCLEANLINESS  Room, bed, toilets should be cleanRoom, bed, toilets should be clean  Room must be swept and mopped &Room must be swept and mopped & carpets cleanedcarpets cleaned  Furniture should be in place, andFurniture should be in place, and everything should be maintained in itseverything should be maintained in its original stateoriginal state  Bed has to be madeBed has to be made  Toilets supplies should be replenishedToilets supplies should be replenished
  • 8. COMFORTCOMFORT  The furniture should be such that theThe furniture should be such that the guest are able to relaxguest are able to relax  Height of the furniture is in relevance toHeight of the furniture is in relevance to the writing tablethe writing table  Bed should be soft and comfortableBed should be soft and comfortable  Supplies that are kept in the room shouldSupplies that are kept in the room should be convenient for the guest, e.g. thebe convenient for the guest, e.g. the scribbling pad should be placed on thescribbling pad should be placed on the bedside table near the telephonesbedside table near the telephones
  • 9. SAFETYSAFETY  The hotel should be secure.The hotel should be secure.  There should be safety measures on allThere should be safety measures on all the floors.the floors.  The locks, doors and windows should beThe locks, doors and windows should be secure.secure.  The corridors should be well litThe corridors should be well lit  Fire alarms and smoke detectors must beFire alarms and smoke detectors must be in place.in place.  There must be a fire escape systemThere must be a fire escape system  Thefts should be guarded againstThefts should be guarded against
  • 10. AIMAIM The aim of all accommodationThe aim of all accommodation establishment is to provide their customerestablishment is to provide their customer withwith  CleanClean  ComfortableComfortable  AttractiveAttractive  Welcoming surroundingWelcoming surrounding Which give the value of moneyWhich give the value of money
  • 11. HOUSEKEEPINGHOUSEKEEPING HK department Front Area Back Area Public Area Floor Area All areas only accessible for staff
  • 12. Public AreaPublic Area Lobby / FoyerLobby / Foyer RestaurantRestaurant BarBar DiscothequeDiscotheque Coffee shopCoffee shop Swimming poolSwimming pool SpasSpas ParlourParlour ShoppingShopping arcadearcade
  • 13. Floor areaFloor area RoomsRooms Corridors
  • 14. Back AreaBack Area  OfficesOffices  Staff lockerStaff locker  Back officeBack office  Service elevatorService elevator
  • 15. Major departments with which HKMajor departments with which HK deals withdeals with  Front office- ( for all major reports likeFront office- ( for all major reports like occupancy chart, discrepancy report , updatingoccupancy chart, discrepancy report , updating room status report& releasing room for resale).room status report& releasing room for resale).  Eng. Dept.-for all major maintenance jobs.Eng. Dept.-for all major maintenance jobs.  Food beverage ( for cleaning of all majorFood beverage ( for cleaning of all major restaurant outlets, discotheques & bars )restaurant outlets, discotheques & bars )  Purchase & stores- for the flow of all supplies &Purchase & stores- for the flow of all supplies & amenities in the dept. for smooth running of thisamenities in the dept. for smooth running of this operational departmentoperational department
  • 16. Who is the HOD to thisWho is the HOD to this department?department?  The EHK ( Executive house keeper) orThe EHK ( Executive house keeper) or  the Rooms Divisions Manager.the Rooms Divisions Manager.
  • 17. Other members of the departmentOther members of the department are:are:  Assistant managers ,Assistant managers ,  Supervisors,Supervisors,  Room boys ,Room boys ,  Chamber maids ,Chamber maids ,  Housemen,Housemen,  Tailors,Tailors,  FloristFlorist  Valet &Valet &  Other contracted staffOther contracted staff
  • 18. In laundryIn laundry  Laundry managersLaundry managers  SupervisorsSupervisors  Washer manWasher man  Laundry valetLaundry valet  Uniform room attendantUniform room attendant  othersothers
  • 19. Major concern areas for theMajor concern areas for the department ,apart from cleaningdepartment ,apart from cleaning  To control all types of pest threats which theTo control all types of pest threats which the hotel faces. The process of controlling is calledhotel faces. The process of controlling is called fumigation.fumigation.  All thematic decorations & celebration of allAll thematic decorations & celebration of all major & happening festivals of the areamajor & happening festivals of the area  Horticulture .Horticulture .  Outsourced jobs like painting of the hotelOutsourced jobs like painting of the hotel building exterior & interiors, carpet cleaning etc.building exterior & interiors, carpet cleaning etc.  budgetbudget
  • 20. Interior decorationInterior decoration  PlanningPlanning  Introducing new trendsIntroducing new trends  RefurbishingRefurbishing  RefurnishingRefurnishing  Choosing the right colour for the right typeChoosing the right colour for the right type of roomof room  othersothers
  • 21. Scope of job as a housekeeperScope of job as a housekeeper House keeping nowadays is widespreadHouse keeping nowadays is widespread in other establishments apart from hotelsin other establishments apart from hotels house keeping services are also hired byhouse keeping services are also hired by other institution like:other institution like:  Shopping MallsShopping Malls  Private hospitalsPrivate hospitals  HostelsHostels  Corporate officesCorporate offices  Spa& gyms & many moreSpa& gyms & many more
  • 22. DESINGED BY Sunil Kumar Research Scholar/ Food Production Faculty Institute of Hotel and Tourism Management, MAHARSHI DAYANAND UNIVERSITY, ROHTAK Haryana- 124001 INDIA Ph. No. 09996000499 email: skihm86@yahoo.com , balhara86@gmail.com linkedin:- in.linkedin.com/in/ihmsunilkumar facebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com