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introduction of housekeeping department in hotel industry

introduction of housekeeping department in hotel industry

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    introduction to hk_dept. introduction to hk_dept. Presentation Transcript

    •  INTRODUCTION TO HOUSEKEEPING Introduction , Categorization , Types& Organization Structure of a Hotel Definition & Importance of House keeping Department Role of House keeping in hospitality industry
    • Welcome to Housekeeping Department
    • LAYOUT OF HOUSEKEEPING DEPARTMENT: LINEN STORE TAILOR SHOP LINEN & UNIFORM ROOM LAUNDRY Employee Exchange counter EXECUTIVE SECY HOUSEKEEPING DESK HOUSEKEEPER CONTROL LOST&FOUND HOUSEKEEPING SUPPLIES STORES UPHOLSTERY & FURNITURE YARD FLOWER ROOM
    • What is Housekeeping
    • HOUSEKEEPING HOUSEKEEPING is defined as the provision of a clean, comfortable and safe environment. It is the management and maintenance of the property and equipment of an institution or organization, a house, industrial or commercial institution Cleanliness, Comfort and Safety are the essence of housekeeping.
    • CLEANLINESS  Room, bed, toilets should be clean  Room must be swept and mopped & carpets cleaned  Furniture should be in place, and everything should be maintained in its original state  Bed has to be made  Toilets supplies should be replenished
    • COMFORT  The furniture should be such that the guest are able to relax  Height of the furniture is in relevance to the writing table  Bed should be soft and comfortable  Supplies that are kept in the room should be convenient for the guest, e.g. the scribbling pad should be placed on the bedside table near the telephones
    • SAFETY  The hotel should be secure.  There should be safety measures on all the floors.  The locks, doors and windows should be secure.  The corridors should be well lit  Fire alarms and smoke detectors must be in place.  There must be a fire escape system  Thefts should be guarded against
    • AIM The aim of all accommodation establishment is to provide their customer with  Clean  Comfortable  Attractive  Welcoming surrounding Which give the value of money
    • HOUSEKEEPING HK department Front Area Back Area Public Area Floor Area All areas only accessible for staff
    • Public Area  Lobby / Foyer  Restaurant  Bar  Discotheque  Coffee shop  Swimming pool  Spas  Parlour  Shopping arcade
    • Floor area Rooms Corridors
    • Back Area  Offices  Staff locker  Back office  Service elevator
    • Major departments with which HK deals with     Front office- ( for all major reports like occupancy chart, discrepancy report , updating room status report& releasing room for resale). Eng. Dept.-for all major maintenance jobs. Food beverage ( for cleaning of all major restaurant outlets, discotheques & bars ) Purchase & stores- for the flow of all supplies & amenities in the dept. for smooth running of this operational department
    • Who is the HOD to this department?  The EHK ( Executive house keeper) or  the Rooms Divisions Manager.
    • Other members of the department are:          Assistant managers , Supervisors, Room boys , Chamber maids , Housemen, Tailors, Florist Valet & Other contracted staff
    • In laundry  Laundry managers  Supervisors  Washer man  Laundry valet  Uniform  others room attendant
    • Major concern areas for the department ,apart from cleaning      To control all types of pest threats which the hotel faces. The process of controlling is called fumigation. All thematic decorations & celebration of all major & happening festivals of the area Horticulture . Outsourced jobs like painting of the hotel building exterior & interiors, carpet cleaning etc. budget
    • Interior decoration  Planning  Introducing new trends  Refurbishing  Refurnishing  Choosing the right colour for the right type of room  others
    • Scope of job as a housekeeper      House keeping nowadays is widespread in other establishments apart from hotels house keeping services are also hired by other institution like: Shopping Malls Private hospitals Hostels Corporate offices Spa& gyms & many more