So, thank you everyone for attending, my name is Derek Siler and I’m a Senior Product Manager for SunGard focused on DR solutions for Data Domain. We’re going to spend a few minutes speaking about Timesharing Disaster Recovery.What this means is how you can provide your customers not just a storage replication solution but a true application availability solution that leverages our investments in shared recovery infrastructure and our expertise in DR for both physical and virtualized applications – all for a fraction of the cost of the customer doing it themselves or using a local colocation provider.
So before we talk about how the TCO of our service stacks up against an internal solution, let’s discuss a bit about the costs of not being prepared.Industry analysts we work with have conducted research on the average cost of downtime from an IT outage and concluded that companies lose an average of $90K per hour of downtime, which includes including loss of productivity, customer churn and the obvious damage to your company’s reputation in the market.And these disruptions can have serious business impact. The most telling of is that over three quarters of companies that experience a serious outage, that do not have a comprehensive, and successfully tested DR plan, will be out of business within two years.
And all businesses have some sort of data backup plan, many do not have a serious plan for DR, and even those that do, with an internal solution for bringing up their applications to a second site, like a test/dev facility or a local colo, their solution maybe significantly more challenging than they assume. Not only do you have the additional sunk capital for redundant server infrastructure, but much more importantly, the customer may not have the available staffing and expertise to actually perform the recovery when its needed.
So this really gets at the core value proposition of SunGard and that is leveraging our shared recovery model. If we take an example of a standard SunGard recovery customer with 100+ servers, a mix of Wintel and Linux-based protected applications and 50+ TB of protected data, a hosting and replication solution with shared recovery infrastructure may cost on average $15-$20k in monthly expense. If the customer were to do that solution themselves, that would costs them north of $40k in monthly expense in addition to the capex requirement of maintaining a DR infrastructure And as you can see, the isn’t in the hosting services for the target side device, the savings is almost entirely in the shared recovery infrastructure. When you add in the cost of acquisition, virtualization, maintenance, management, financing among others, SunGard can provide a superior solution at a savings of over 60%.
These two services, our Vaulting and Recovery Solution for Data Domain and our Storage Replication Service for RecoverPoint, are both available in the EMC-Select third-party products catalog as pre-packaged SKUs Both offer configuration of the replication network, hosting services for the target Data Domain or EMC array, and on-demand recovery infrastructure for physical and virtual apps. And for Data Domain, hosting space can be procured in full or half-rack configurations depending on the space requirements for the DR Data Domain appliance.
So how do these services differ from a colocation provider or customer doing their own DR. At the start of the service stack the solutions are comparable, all require provisioning of space/power, network configuration and monitoring to make sure the data successfully replicated. Where SunGard differentiates is as you move through the service layers into support for dedicated AND shared recovery servers, available fully-managed recovery programs, overall program TCO, and flexibility in meeting variable RTO requirements by application.
We have more information available on this program at our booth, so I won’t go into too much detail here, but Select does offer a misc SKU and we can add these programs in when the customer is looking to outsource DR with the assurance of a contracted service-level agreement.Our Managed Recovery Program is a turn-key outsourced DR program that incorporates our data replicationservices for Data Domain and RecoverPoint. For customers that want the assurance of full, SLA-backed SunGard driven recovery, we take over recovery procedure development, test planning and setup, and at time of test, data restoration and OS startup – the client can be onsite or remote for recovery tests, and we account for ongoing change in the customer’s production environment to make sure those changes are reflected in their recovery environment with Recovery Lifecycle Management and this can cover applications and environments from Simple Wintel Apps, to Complex N-Tier applications all the way to legacy apps running on mainframe.
‘Timesharing’ Disaster Recovery – DR Solutions at Fraction of the Cost EMC and SunGard Availability Services Derek Siler Sr. Product Manager – SunGard Recovery ServicesEMC CONFIDENTIAL—INTERNAL USE ONLY 1
DR Planning – ImperativeConsider this:• 80% of companies without a well conceived data protection and recovery strategy go out of business within two (2) years of a major disaster - Nat’l Archives and Records Administration 76% of businesses have experienced a disaster or major business disruption within the last five (5) years - DRJ and Forrester• 61% of businesses surveyed stated an inability to implement a disaster recovery plan due to cost and complexity associated with hardware and staffing - Certance Study• 93% of companies that suffer a significant data loss are out of business within five (5) years - US Bureau of LaborEMC CONFIDENTIAL—INTERNAL USE ONLY 2
Recovering Applications Internally is Challenging Do you have.... • Business Continuity/Disaster Recovery (BC/DR) professionals available 24x7? • Data center for DR with the required infrastructure and staffing resources, including: – Redundant infrastructure? – Dedicated network backbone? – Integrated recovery testing? – Data security? – Proven recovery experience? If Not, Consider SunGardEMC CONFIDENTIAL—INTERNAL USE ONLY 3
SunGard Availability Services Specialized Business Processes: Application availability solutions that cost-effectively help reduce the risk for enterprises requiring access to their mission-critical data and systems. • Managed Services • Recovery Services • Consulting and Software Broad Industry Footprint: • 5 million sq ft of operations space • 25,000 miles of dedicated networks Category Leadership: 100% success rate in customer recoveries for over 30 years Compliant facilities and processes 4EMC CONFIDENTIAL—INTERNAL USE ONLY 4
SunGard Value Propositions TCO Monthly Cost Comparison SunGard Value Props $45K/Mo. 1. 45%-70% Lower TCO Monit. & Mgmt Space & Power “Co-lo”/ Hosting due to Shared Recovery services Network Servers. Storage HW/SW 2. Reduced Recovery 62% Savings Risk: Extensive DR resources and experience reduce recovery risk. Recovery Life Cycle TCO Costs Servers • Acquisition costs 3. Reduced Business $17K/Mo. • • Virtualization costs Maintenance Risk: Organizations need • Space & Power offsite workplace for • Management & personnel in case of disaster. Monitoring • • Financing Training 4. Compliance: SunGard has • Upgrade costs invested heavily to maintain • Obsolescence costs Compliant facilities 5. DR Services offered as SunGard Price Customer Internal Solution Costs monthly opex charge (vs.• SunGard analysis capex) EMC CONFIDENTIAL—INTERNAL USE ONLY 5
EMC & SunGard Solutions Overview SunGard (Target) Customer Site (Source) Network Space/Cabinet Recovery Servers 2 1 3 Source HW/SW Target HW/SW SAN WAN x86 IBM EMC DMX HP Sun EMC Solution Components: SunGard Solution Components: HW/SW for source and target • 1 Cabinet to host target devices Installation, Configuration and • 2 Replication network Validation Services • 3 Servers for recovery The entire solution is available through EMC SelectEMC CONFIDENTIAL—INTERNAL USE ONLY 6
SunGard-EMC Offerings via EMC Select 1. Vaulting with Data Domain - disk based backup and recovery solution for Data Domain platform. 2. Storage Replication Service with RecoverPoint Benefits: • Replication Network, Hosting targeted Data Domain and/or RecoverPoint at SunGard facility, shared Recovery Servers tailored to each customer. • Configure to meet RPO/RTO SLA requirements. • Operational support at time of test and recovery.EMC CONFIDENTIAL—INTERNAL USE ONLY 7
Customer Benefits: SunGard vs. Other Solutions Attributes SunGard Availability Hosting/Co-lo Providers Customer Services Internal Hosting Services (space, power, monitoring, network) Compliant Facilities/ Processes ? ? Shared/Dedicated Shared and Dedicated Dedicated Recovery Servers Dedicated only only Proven 100% Recovery 3,400+ recoveries Experience ? ? over 30 years Assisted or fully-managed recovery solutions No No Recovery TCO $ $$$ $$$ Recovery Time (RTO/RPO) Optimized ? ? EMC CONFIDENTIAL—INTERNAL USE ONLY 8
SunGard Managed Recovery ProgramIntegrated program to ensure cloud and non-cloud application availability Testing and Recovery Design and Planning Maintenance and Support Management • Availability design • Infrastructure recovery • Involved in customer’s • Application to hardware • Application recovery for change control process mapping cloud and non-cloud • Maintain procedures • System interdependencies applications • Update configurations • Test objectives/planning • Test management • Comprehensive post-test • Document restoration reporting procedures • Continuous improvement • Collecting and sharing knowledge across teams EMC CONFIDENTIAL—INTERNAL USE ONLY 9
Ask Us About these Solutions if… 1. You have a single (not paired) Data Domain appliance for primary backup 2. You have single Clariion, VNX, VMAX or only doing local replication 3. Are required to cut DR costs or better manage your capex 4. Have not been able to recover applications in desired RTPO/RPO 5. Previous Recovery Tests unsuccessful with in- house solution 6. Have strict audit/compliance industry requirements 10EMC CONFIDENTIAL—INTERNAL USE ONLY 10
Contacts: EMC Sales and SunGard Contact your EMC/BRS Sales Rep or Reseller Partner EMC Global Alliance Manager: • Lucien Shelton 303.601.3133 email@example.comEMC CONFIDENTIAL—INTERNAL USE ONLY 11
Challenge Customer pain points, problems, issues Opportunity and market drivers Value propositionEMC CONFIDENTIAL—INTERNAL USE ONLY 13
Partner Product Technology and product overview Attributes/benefits How does the partner help address the issue?EMC CONFIDENTIAL—INTERNAL USE ONLY 14
The EMC/Partner X Solution How do the two technologies work together – Joint/Complementary solutionEMC CONFIDENTIAL—INTERNAL USE ONLY 15
Questions EMC contact information (if applicable) – Name, email Partner contact information – Name, email More information links? (publicly available only)EMC CONFIDENTIAL—INTERNAL USE ONLY 16
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