SunGard Workplace & Data Centre Security


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If your perception of site security involves security guards lounging in a chair behind a desk, gazing blankly at CCTV monitors while juggling the daily tabloid, cigarette breaks and the visitor book, then allow SunGard Availability Services to offer your staff and customers a different experience when they visit or work at a SunGard facility.

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SunGard Workplace & Data Centre Security

  1. 1. Security measures AVAILABILITY SERVICES that add value to your business WORKPLACE & DATA CENTRE SECURITY operationIf your perception of site security Maximise your resources – minimise disruptioninvolves security guards lounging SunGard’s security has always been highlyin a chair behind a desk, gazing effective but we are never complacent. Weblankly at CCTV monitors while have been enhancing our security capability still further, going well beyond traditionallyjuggling the daily tabloid, accepted norms. Our security model has beencigarette breaks and the visitor redesigned to meet the needs of leading financial institutions, central governmentbook, then allow SunGard and big business, which means our smaller customers benefit from the highest standardsAvailability Services to offer your of security too.staff and customers a different The same high standardsexperience when they visit or wherever you arework at a SunGard facility. Aligning SunGard’s security to ISO Standards, while at the same time standardising ourBenefits at a glance security estate, will bring real benefits for Protects your customers’ interests customers. Ensures your business is better placed to Our systems are standardised across the UK and maintain and win business integrated via a single technical security system, enabling security at each recovery centre to Compliance with ISO and British Standards, be easily managed, changed and administered. as well as relevant legislation As a customer you can easily tailor your Significant defence against litigation for requirements with SunGard and be assured any data loss that they will always be met, irrespective of your recovery site. Ability to specify enhanced security controls for assets located at SunGard sites Every SunGard recovery centre will be linked into an enterprise server system, which as you Streamlined administration with security would expect from SunGard, will operate with mirrored across the SunGard (UK) estate. at least three levels of resilience. Being centrally controlled and modular in design, this will enable us to effectively extend your security capability to cover your assets within our workplace recovery site and data centres. Using secure IP technology it will allow increased functionality of remote security monitoring.
  2. 2. WORKPLACE & DATA CENTRE SECURITY Security measures that add value to your business operationSecurity that’s tailored to suit Internally, the system: achieved for an additional cost. SunGardyour needs Controls and protects your has considerable experience in this area Workplace suites and Computer and is well placed to offer consultancyWhile offering a standard baseline advice to help you achieve compliance. Equipment Roomssecurity service level, SunGard Uses CCTV at key points butcustomers can request optional Data protection complianceupgrades for bespoke security solutions not in shared suites containingsuch as biometric retinal scanning, sensitive equipment All SunGard business functions comply CCTV cameras installed to meet with the Data Protection Act 1998 andPIN-based access control, enhanced the exacting level of detail required European Union directive 95/46/EC.perimeter detection and CCTV within by casinos. These are capable In order to ensure that we meet allComputer Equipment Rooms (CERs). of zooming in to give keyboard necessary data protection regulations, SunGard also maintains registration withPhysical security and monitor views to ensure that seemingly insignificant events can the US Department of Commerce SafeOur security guards provide a front be monitored and investigated Harbor scheme.line alarm and security response for Access control audit logsthe building’s utilities and its integrity, Proven resilience (kept for 180 days)helping to ensure its availability. CCTV recording to Home Office In line with good practice, we test ourThe security guards are both fire warden systems and processes by submittingand first aid trained and therefore PSDB1 evidentiary standard them to stress during large-scalebring significant added value to the Remote access monitoring of CCTVs invocations. We also invite a number ofmanagement of the site. to provide cover when security customers to participate in voluntary guards are away from their desks. exercises to put our processes andEvery member of security staff has been systems under pressure at randomlyspecially selected and trained on the Logical security selected sites.basis of their interpersonal skills to workat prestigious, high value sites. They Logical security controls deployed Our LTC, TC2 and TC4 data centres in accordance with ISO 27001:2005, are externally audited annually toare skilled in counter surveillance and ISO/IEC 27002:2005 and SAS-70 Type II Controls, whilst ourconflict management techniques and BS 7799-3:2006 in order to meet TC3 facility meets the scope of theare supported by the intelligence feeds your data recovery and managed SAS-70 Type I Controls. The auditfrom central government agencies, services requirements. reports are available to customersalerting the guards and SunGardmanagement to potential risks and upon signature of a Non-Disclosure Secure customer networks Agreement to evidence the tightincidents impacting upon the securityof SunGard facilities. and environments security controls deployed at SunGard data centres. All customer equipment is retainedTechnical security in locked and access controlled We regularly test our network, environments. It is connected to and employing a firm of independentSunGard utilises a single access monitored by the integrated security penetration testing experts to conductcontrol and CCTV system, which system where feasible. All customer logical security testing to ensureexternally provides: and internal networks are physically Information Availability. Complete perimeter CCTV coverage separated in a secure environment. Where compliance is required to SunGard is currently the only service Access control to prevent provider to conduct such wide-ranging Information Governance Statement opportunistic intrusion and in-depth tests on a regular basis. of Compliance (IGSoC) and Payment Smart, automated cameras that Card Industry Data Security Standards 1 Home Office PSDB (Police Scientific detect intrusions and alert staff. (PCI DSS), SunGard can ensure this is Development Branch). United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW 0800 143 413© 2010 SunGard Availability ServicesSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in theUS and other countries. All other trade names are trademarks or registered trademarks of their respective holders. V1:09/10