SunGard Quickship - Recovery Services


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Each of SunGard's workplace recovery centres has sufficient fixed PC technology to meet our customers’ immediate recovery and testing requirements.

But when a mobile recovery solution is needed, because property and equipment has been damaged, SunGard’s QuickShip package provides all the technology necessary to support a recovery at your site, including PCs, servers, telephony and LAN recovery services. And it's quick!

Moreover we have a fleet of vehicles designed for enterprises and SME's alike. And as the trend towards dedicated services increases SunGard has extended this model to our mobile units for both business and Government.

When you make that all important call to invoke SunGard, we will respond to your call within 30 minutes and then prepare to deploy the services you need. This is an industry leading standard and is achieved by managing our risks, having sufficient people to deliver the service and employing robust business processes that track our IT assets.

Rapid deployment
SunGard pioneered the use of flight cases to increase the speed of delivery. Each case contains 18 PCs. They will fit through a standard door and into most lifts. All equipment is stored in secure vehicles ready for immediate dispatch.

All SunGard's mobile recovery assets are strategically located at the geographical centre of the UK, next to the M1 motorway. This means that single units, or complete environments, can be delivered, set up and operational wherever they are required in the UK in eight-24 hours.

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  • Servers available for testing, are not available for invocation in less than 24 hours. It is for this reason that our competitors cannot deliver equipment within guaranteed timeframes – all their equipment is being tested, not being left available to support an invocation. As soon as a printer is commissioned (toner loaded) it CANNOT be returned to the Quickship stock because the toner will be exposed to moisture in the air and will seize the mechanism. For this reason it cannot be tested and must be purchased if invoked.
  • SunGard Quickship - Recovery Services

    1. 1. QuickShip
    2. 2. QuickShip Overview <ul><li>What is QuickShip? </li></ul><ul><li>An IT resource that can be shipped to a designated site for testing and invocation. </li></ul>
    3. 3. QuickShip Overview <ul><li>Why use QuickShip? </li></ul><ul><li>Cost-effective IT equipment delivered in contracted timeframes </li></ul><ul><li>Purchase option on invocation </li></ul><ul><li>Testing can be in your home environment </li></ul><ul><li>Less disruption for staff during an invocation </li></ul><ul><li>Savings on travel and subsistence costs for test and invocation </li></ul><ul><li>Lower subscription costs than ‘fixed’ site solutions. </li></ul>
    4. 4. QuickShip Overview <ul><li>When to use QuickShip? </li></ul><ul><li>Loss of use of only part of IT resource </li></ul><ul><li>Loss of use of IT resource but building and infrastructure still intact </li></ul><ul><li>Use of alternative site after disaster (own or SunGard’s). </li></ul>
    5. 5. Benefits <ul><li>4 hour invocation response time </li></ul><ul><li>Contracted invocation delivery time for PCs, servers, TFT monitors, tape and disk </li></ul><ul><li>Server purchase option on invocation </li></ul><ul><li>Lower cost subscription than ‘fixed’ solutions </li></ul><ul><li>Faster deployment and recovery solution than ever </li></ul><ul><li>Technology refresh programme </li></ul><ul><li>13 week invocation period </li></ul><ul><li>Managed risk – will only support SunGard customers </li></ul><ul><li>Costed testing option in excess of anything currently offered. </li></ul>
    6. 6. Service Highlights <ul><li>500 x 2.53GHz PCs with 15, 18 and 20 inch TFT screens </li></ul><ul><li>18 x 2.53GHz PC server </li></ul><ul><li>72 x Dual 3.2GHz servers </li></ul><ul><li>8 x Quad 2.8GHz servers </li></ul><ul><li>5 x 864Gb fibre attached disk units </li></ul><ul><li>Purpose built flight cases </li></ul><ul><li>Over 17Tb of storage </li></ul><ul><li>30 HP printers (20 mono, 10 colour) </li></ul><ul><li>… in addition to our considerable existing inventory. </li></ul>
    7. 7. Testing <ul><li>Few customers use their full test allowance – so why pay for something you do not use? </li></ul><ul><li>Supported testing for the first day only (then telephone support) </li></ul><ul><li>Option for onsite support (Day 2 +) </li></ul><ul><li>Servers available for testing, are not available for invocation in less than 24 hours </li></ul><ul><li>Max of 20 servers per client that can be tested offsite (away from LTC or LRC) </li></ul><ul><li>More servers can be tested at LRC/LTC </li></ul><ul><li>Printers not available for testing (customer purchases on invocation). </li></ul>
    8. 8. QuickShip Response Time Customer calls SunGard SunGard calls customer back SunGard onsite at customer’s chosen recovery site QuickShip ready to use 0 minutes 30 minutes 24 hours 8 hours