SunGard Recover Anywhere
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SunGard Recover Anywhere

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There is no value in paying your staff to just wait ...

There is no value in paying your staff to just wait
When staff are denied access to their office, a business rightly looks to recover 30-40% of its critical staff into a Workplace Recovery centre. This critical hub of key staff can then focus on the task of getting the business back to business as quickly as possible.
However, recovery ATOD shouldn’t mean that the rest of the business has to wait to get back to work. Its mobile workers can usually continue to work normally using VPN connections, but for the rest; you usually pay them to stay home and just wait.
SunGard Availability Services’ Recover Anywhere™ solution cost-effectively extends your ability to recover those staff outside the critical recovery-related group, to encompass the next tier of customer facing support. For example, the customer service department of an online retailer’s ability to get virtual access to their information and often more importantly their telephony can be the biggest factor in ensuring business as usual and continuous customer service.

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SunGard Recover Anywhere SunGard Recover Anywhere Document Transcript

  • AVAILABILITY SERVICES More productive recovery for RECOVER ANYWHERE™ your businessRecover more people and more departments –Faster and more cost-effectively than ever beforeBenefits at a glance Recover more employees and more Mitigate wide area disruptions functions for less Flexibility to convert physical to virtual Recover your desktop and full positions At Time of Disaster (ATOD) telephony capability No USB dongles or other such physical Business as usual routing of in bound calls devices to administer, maintain, distribute or collect Fully online, secure browser access Hassle free – no personal phone bill Location independent recovery for any expenses to manage post-invocation. of your staff Recover AnywhereTM Recover Anywhere™ One seamless, shared recovery environment Virtualised PC images & Softphone telephony Recover AnywhereTM Multiple Site Workplace Recovery Physical Workplace WAN, LAN, connectivity Ghost images
  • RECOVER ANYWHERE™More productive recovery for your businessThere is no value in paying your staff to just waitWhen staff are denied access to their office, SunGard Availability Services’ Recovera business rightly looks to recover 30-40% Anywhere™ solution cost-effectivelyof its critical staff into a Workplace Recovery extends your ability to recover thosecentre. This critical hub of key staff can then staff outside the critical recovery-relatedfocus on the task of getting the business group, to encompass the next tier ofback to business as quickly as possible. customer facing support. For example, theHowever, recovery ATOD shouldn’t mean customer service department of an onlinethat the rest of the business has to wait to retailer’s ability to get virtual access to theirget back to work. Its mobile workers can information and often more importantlyusually continue to work normally using VPN their telephony can be the biggest factor inconnections, but for the rest; you usually pay ensuring business as usual and continuousthem to stay home and just wait. customer service. Departments Recover Core Critical Anywhere™ Recovery Hub Workplace
  • Less disruption means less damageThe last thing you want in the midst of a The more convenient the recovery processrecovery is a customer unable to contact is for your staff, the more likely they areyour business. Preventing disruption to to get behind the recovery effort and stayyour customers’ experience is key and by with it until it is completed. This is especiallygetting more of your staff working as normal important if it’s going to take more thanmeans there’s every chance your customer three months to fully recover and restorebase won’t even be aware there’s an issue. the business. Conversely the further yourThe more people you restore as soon staff are from your recovery site, the moreas possible; the more likely you are to you extend their daily commute. Over arecover your business with the minimum lengthy recovery period, you may significantlyof disruption. In our experience, the most interrupt their domestic lives, causing stresseffective way to achieve this is to recover and forcing a choice between your businessyour people to the most convenient location recovery and their family commitments.for all parties, especially in wide area, long-term and some weather-based scenarios. SunGard’s Recover Anywhere™ solution Speed of recovery, flexibility, location and convenience have been at the heart of SunGard’s Workplace Recovery for many years. SunGard was the first to offer a rollback service to other recovery sites; split site options for near and far recovery strategies, recovery to any site, and arguably the most complex recovery of all – our award-winning1 Secure, Hosted Dealing Recovery to any site. 1 CIR Business Continuity Awards ‘Most Innovative Product’ 2010. SunGard’s Workplace Recovery Evolution SunGard’s Workplace Recovery evolution Connectivity Recover Anywhere™ Recover to any/multiple sites Secure, hosted, exible dealing Flexible recovery – near and far Location Rollback to another site 2001 2010
  • RECOVER ANYWHERE™ More productive recovery for your business Delivering when it matters SunGard maintains an industry leading Centralisation of the PBX 100% recovery success track record and Complete desktop estate refresh it is this experience that has shaped our with quad core PCs deploying chip sets virtualised recovery proposition and our specifically geared to efficiently manage resilient recovery infrastructure2. virtualised desktops To deliver a virtualised recovery capability Advanced telephony planning software that seamlessly integrates with our physical to manage call plans ATOD Workplace Recovery service we have invested Standardised IPC dealer boards for in a market-leading infrastructure from recovery location flexibility desktop to telephony. Enabled Gb connectivity to the desk to This investment includes: accommodate richer applications Increase in capacity, speed and Fully browser-based access – No USB resilience of SunGard’s award-winning3 dongles or other such physical devices to national network to multi Gb, dual, diverse administer, maintain, distribute or collect and separate links New servers and storage area networks. Expansion of our tri-angulated 2 CIR Business Continuity Awards ‘Excellence in network of fully-resilient Technology Infrastructure Management’ 2010. Centres to support future virtualised 3 CIR Business Continuity Awards ‘Most Innovative production hosting Product’ 2006. Workplace Recovery strategy options... Workplace Recovery Strategy Options… 1. Extend and cost-effectively ll in workforce recovery gaps Workplace Critical 30-40% Ideal 20-30% Field 20% 2. Extend, ll in your workforce recovery gaps and ATOD ex the contract to enable a proportion of your critical staff to recover anywhere Workplace Critical 30-40% Ideal 20-30% Field 20% Virtual contract Critical staff exibility remaining balance 3. As per strategy 2 but across multiple sites and leveraging contract exibility from three sites. Workplace 1 Workplace 1 Workplace 1 Ideal 20-30% Field 20% Virtual contract Critical staff exibility remaining balance Key: Recover AnywhereTM virtual positions Workplace physical positions United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk© 2010 SunGard Availability ServicesSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in theUS and other countries. All other trade names are trademarks or registered trademarks of their respective holders. V1:08/10