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Configuration errors and financial politics frustrate RTO achievement …

Configuration errors and financial politics frustrate RTO achievement
With more than 10,000 tests and 3,400 invocations to our name we find that some of our customers experience a great deal of difficulty performing a recovery without the support of SunGard staff. The smallest of administration or process errors can mean they miss their Recovery Time Objective (RTO) by hours and for some businesses that’s a major loss of revenue.
And as business becomes increasingly driven by the last quarters financial performance, discretionary spend restrictions on travel and hotel accommodation can frustrate your
plans further.
The fact of the matter is – recovering servers is not easy. It requires world-class systems administration and experience to keep abreast of changes made to your IT assets, recovery script and processes including having the correct software and hardware versions to hand when you need them.
In a busy and sometimes stretched IT department that is easier said than done.
To illustrate this point further, the table overleaf lists the top five errors that most frequently cause recovery failure.
So if you find yourself in similar circumstances, SunGard’s Enhanced Recovery can help you reduce your RTO and reduce your costs associated with server recovery.

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  • 1. AVAILABILITY SERVICES Saving a ENHANCED RECOVERY business day“£50k or £50m. How much Configuration errors and financial politics frustrate RTO achievementis a business day worth to With more than 10,000 tests and 3,400your business?” invocations to our name we find that some of our customers experience a great deal of difficultyIf the answer for your business performing a recovery without the support ofis somewhere in between £50k SunGard staff. The smallest of administration or process errors can mean they miss their Recoveryand £50m then you will be Time Objective (RTO) by hours and for somepleased to know that SunGard businesses that’s a major loss of revenue.Availability Services can save And as business becomes increasingly driven by the last quarters financial performance,you a whole business day when discretionary spend restrictions on travel andit comes to recovery and testing. hotel accommodation can frustrate your plans further.Why choose SunGard’s The fact of the matter is – recovering serversEnhanced Recovery? is not easy. It requires world-class systems administration and experience to keep Faster recovery – improves RTO by abreast of changes made to your IT assets, up to 33% recovery script and processes including Reduces operational costs associated having the correct software and hardware with recovery versions to hand when you need them. In a busy and sometimes stretched IT Increases recovery reliability & quality department that is easier said than done. Protects key elements of your To illustrate this point further, the table recovery budget overleaf lists the top five errors that most Improves employee productivity frequently cause recovery failure. Frees up employees for other tasks So if you find yourself in similar Reduces the amount of time employees circumstances, SunGard’s Enhanced spend away from home. Recovery can help you reduce your RTO and reduce your costs associated with server recovery.
  • 2. ENHANCED RECOVERY Saving a business day How Enhanced Recovery saves a business day Good Enhanced Recovery does this by bridging the gap between traditional 24 hour plus Typical and instant recovery which is achieved by eliminating or automating low value prerecovery Standby*OS processes, such as travelling, administration, set up and server configuration which contribute up 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00 to ten hours or more to the recovery process. Test time starts The whole service is underpinned by four Travel to Site IPL System SunGard products or services. Our consulting Admin & Setup O/S Restore Data Restore team are initially engaged to fully understand your recovery needs and document your essential recovery processes step by step. Impressive RTO results SunGard’s Standby*OS product is then deployed The chart illustrates the superior to restore the Operating System on HP – UX, performance of an Enhanced Recovery test Solaris and AIX servers and Standby*DC is used to restore the Domain Controller/ Active Directory using Standby*OS and comparing it to good for Microsoftsm servers. SunGard’s Remote and typical customer performances times Console capability combines with the Standby* recorded at SunGard using basic recovery servers to provide secure connectivity to manage methodology. Up to ten hours of recovery the recovery from any location provided the user time can be saved, the equivalent of a has access to broadband services. business day. Finally your team transfers your critical data, Why choose SunGard? ideally using SunGard’s Vaulting Solutions, or via your weekly recovery tapes. The Standby* Currently SunGard is the only company servers hosted by SunGard and the SunGard offering this type of service in a transparent, network are continuously monitored to ensure productised and repeatable methodology. they are running to agreed performance levels. So from a customer perspective you’ll be reassured by the robust quality and service delivery methodology you’ll experience TOP 5 CAUSES OF SERVER when you make that call to SunGard to RECOVERY FAILURE test or invoke. Secondly, you will have made a smart 1 Overwriting partitions financial move by transferring some of your 2 Forgetting to bring the correct version of OS CDs discretionary spend to the CAPEX budget 3 Forgetting to bring set up documentation or the which is easier to justify and helps to ring latest version of it fence your testing programme during 4 Applying incorrect configuration settings clampdowns on discretionary spending. Furthermore you will have removed your 5 Asking staff with little training and experience to dependence on highly skilled systems perform the recovery. administrators, freeing up staff to work on Source: SunGard Availability Services (UK) Limited 2006 other essential tasks knowing you can call on less senior staff now it’s easier to recover. United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk© 2010 SunGard Availability ServicesSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in theUS and other countries. All other trade names are trademarks or registered trademarks of their respective holders. V1:08/10