• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
SunGard CMS Incident Managerr
 

SunGard CMS Incident Managerr

on

  • 476 views

Incident Manager ...

Incident Manager
Beyond being a virtual EOC, Incident Manager is built around best practices that are primarily focused on three areas, each of which account for the most important considerations you’ll have during an emergency: The safety of your people The status of your critical processes The ultimate goal of getting your organisation back up and running.
To achieve these universal goals, Incident Manager® is driven by ‘Boards’, a series of screens that display specific information and unfolding events that can be escalated to other Boards for action or flagged to gain attention.

Statistics

Views

Total Views
476
Views on SlideShare
476
Embed Views
0

Actions

Likes
0
Downloads
5
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    SunGard CMS Incident Managerr SunGard CMS Incident Managerr Document Transcript

    • AVAILABILITY SERVICES Real recovery INCIDENT MANAGER® in real time POWERED BY WEBEOC® Benefits at a glance Incident Manager® Easy management of information in Beyond being a virtual EOC, Incident Manager® electronic format is built around best practices that are primarily focused on three areas, each of which account The ability to escalate vital issues for the most important considerations you’ll (i.e. recovery of critical processes, have during an emergency: tasks, employees, etc) so proper attention is distributed effectively The safety of your people Remote, online access to track The status of your critical processes recovery efforts The ultimate goal of getting your organisation back up and running. A reduction in the number of people who need to be physically present To achieve these universal goals, Incident throughout the incident Manager® is driven by ‘Boards’, a series of screens that display specific information and A decrease in the overhead cost of unfolding events that can be escalated to other equipment and supplies. Boards for action or flagged to gain attention. An incident can be as quick and sudden as an earthquake, as localised as a water More than 25 Boards come as standard, and main break, as lengthy as a pandemic, or as users have the option to customise and add constant as the threat of terrorism. more. With standard Boards, your options will include: They all have one thing in common – they can be managed with an effective Emergency Organising your contact and Operations Centre (EOC), the nerve centre location information for information that arrives by way of phone, Real time tracking the progress e-mail, news reports and other services of recovery efforts that provide important data to guide recovery efforts. Tracking expenses incurred during the emergency In order for an EOC to effectively manage this Knowing and tracking employee count, influx of information and present it so that it’s location, and safety both accessible and usable, a random meeting room filled with grease boards and phones Managing information to be released won’t work. to the media and employees. nui t y M ana Conti g ess o f t wa re o f t h e m e s in i n g S The ideal method used today for eY n Bu lan n ea t P r 2010 coordinating a response to an emergency is a virtual EOC-like Incident Manager® delivered by SunGard® and powered by WebEOC®. 2010SH O RT L I S T E D
    • INCIDENT MANAGER® POWERED BY WEBEOC® Real recovery in real time Here’s what else you can expect:The Alternate Locations Board Unparalleled Support – SunGardprovides critical details such software support goes well beyond beingas being Red Cross approved,handicapped accessible, pet available for questions or planning advicefriendly, etc. 24/7 – they also act as advocates for our customers, relaying enhancement requests to our project managers and developers. Product training – No one knows our products better than our team of trainers with their extensive knowledge, insight and methodology. SunGard provides free Gaining a visual training for an unlimited number of your With MapTac™, Incident Manager® provides a personnel within the UK and US, or online visual display of any situation by enabling you through our Web site delivered by our to publish items such as maps, digital photos experienced team of instructors. or floor plans that are instantly accessible from Meaningful consultation – We are recognised any Web browser. They can then be animated leaders in continuity planning consulting, with markers and labels from a palette of having completed countless engagements icons, representing details like accident across many industries, ensuring the vital scenes, locations of responding units, or elements that make continuity initiatives recommended transportation routes. effective are at your service. Lessons learned User events – Our International User Group, Regional User Group, and our The importance of testing to verify that plans Technical Advisory Groups create a are realistic and complete is crucial. Because collaborative environment for sharing of this, some of the most important work done ideas with fellow SunGard software users in Incident Manager® is performed long after in your area. Feedback received during any disruption is over. With the WebEOC® these events supports enhancements and Simulator, plan exercises can be archived the development of new offerings. and played back, displaying events during a recovery process in chronological order. Why SunGard? SunGard’s Continuity Management Solution Over 30 years ago, SunGard Availability Services Incident Manager ® Powered by WebEOC® can be, had the foresight to found, and since then grow, purchased standalone or as part of SunGard’s Continuity the disaster recovery industry. Today it is no Management Solution, a comprehensive software offering longer sufficient to just protect the data behind that helps your company manage the entire lifecycle of its a given process. To maintain a competitive BCM programme. advantage, organisations must keep people and This flexible solution can be customised to fit your information continuously connected. organisation’s specific needs. Building on the strength and As part of its comprehensive portfolio of functionality of the core platform, independent modules Information Availability solutions, SunGard can be added over time as the BCM requirements of your Availability Services offers a fully-integrated, company expand or change. enterprise-class Business Continuity Management (BCM) Software suite, as well as individual software products to support BC planning, testing and notification. United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk© 2010 SunGard Availability ServicesSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in theUS and other countries. All other trade names are trademarks or registered trademarks of their respective holders. V1:09/10