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Slide oral

  1. 1. ORAL COMMUNICATION SKILLS LECTURE 3.
  2. 2. Verbal Communcation – It’s what you say and how you say it “ The newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it.” Edward R. Murrow
  3. 3. <ul><li>“ you cannot not communicate” </li></ul><ul><li>So if we’re always communicating </li></ul><ul><li>– verbally and non-verbally, intentionally and unintentionally – </li></ul><ul><li>it’s important to be mindful of how our communication is being received. </li></ul><ul><li>Let’s start by considering the messages you </li></ul><ul><li>send verbally , through your words, tone of </li></ul><ul><li>voice, and other qualities of speech. </li></ul>
  4. 4. <ul><li>Evaluate your verbal communication </li></ul><ul><li>While words only account for approximately 7% of the meaning people </li></ul><ul><li>ascribe to your communication, tone of voice accounts for 38% of the </li></ul><ul><li>meaning. </li></ul><ul><li>So, it’s obvious that to be a successful communicator, you need to be </li></ul><ul><li>aware of your verbal cues and clues (e.g., everything from words to </li></ul><ul><li>sighs, moans, grunts). </li></ul><ul><li>Inflection refers to ups and downs in talking. </li></ul><ul><li>Inflection helps you signal to your partner what’s important and may even indicate your emotional state (especially combined with volume and pitch). </li></ul><ul><li>Volume indicates the degree of loudness to your voice, your energetic involvement with a topic and gives your spouse clues about your temperament and mood. </li></ul><ul><li>Pacing deals with your rate of speech or the speed of your talking. Matching your rate of speech and your intensity to that of your partner creates rapport and connection. </li></ul>
  5. 5. <ul><li>Word choice of course means what words you use to convey your message. </li></ul><ul><li>Though words may have specific definitions, our lifetime of experience with a word means that our meaning for the word and someone else’s meaning might be quite different. </li></ul><ul><li>Silence refers to those gaps in our conversations. (Though silence is “non-verbal” it’s the absence of verbal communication, that’s why I’ve included it in this list.) </li></ul><ul><li>Allow room for your partner to absorb what you’ve said and give yourself the space to take in what he/she is communicating to you. </li></ul><ul><li>As you engage in the next conversation with you partner, bring these aspects of verbal communication into your awareness. </li></ul><ul><li>Are your choices enhancing communication or bringing about a disconnection? </li></ul><ul><li>See what subtle changes you can make to connect with your partner and communicate in a productive, honoring, and meaningful way. </li></ul><ul><li>“ Communication leads to community, that is, to understanding, intimacy and mutual valuing.” (Rollo May) </li></ul>
  6. 6. <ul><li>The basis of communication is the interaction between people.  </li></ul><ul><li>Verbal communication is one way for people to communicate face-to-face.  </li></ul><ul><li>Some of the key components of verbal communication are sound, words, speaking, and language.  </li></ul>
  7. 7. <ul><li>Speaking can be looked at in two major areas: </li></ul><ul><li>interpersonal and </li></ul><ul><li>public speaking. </li></ul><ul><li>  </li></ul><ul><li>Since the majority of speaking is an interpersonal process, to </li></ul><ul><li>communicate effectively we must not simply clean up our language, but </li></ul><ul><li>learn to relate to people. </li></ul><ul><li>In interpersonal speaking, etiquette is very important.  </li></ul><ul><li>To be an effective communicator one must speak in a manner that is not offending to the receiver.  </li></ul><ul><li>Etiquette also plays an important role in an area that has developed in most all business settings: hierarchical communication.   </li></ul><ul><li>In business today, hierarchical communication is of utmost importance to all members involved. </li></ul><ul><li>Public speaking  </li></ul><ul><li>Some of the major areas of public speaking are speaking to persuade, speaking to inform, and speaking to inspire or motivate. </li></ul>

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