TCS CRM
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TCS CRM

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This ppt is all about TCS and its CRM practices among different industry=))

This ppt is all about TCS and its CRM practices among different industry=))

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TCS CRM TCS CRM Presentation Transcript

  • TCS – Encouraging SFA use Sudhir Singh RajputPresented By:- Himanshu Shukla
  • Client Challenges Creating and Sustaining Loyalty of a demanding customer baseSustaining Profitability in highly competitive and rapidly changing environment Building and managing complex customer information
  • Technology Support By TCSTCS offer CRM solutions across the following industry verticals :- Banking and Financials High Tech Services Insurance Utilities Telecom Healthcare and Life Sciences Retail Travel, Transport and Automotive Manufacturing Hospitality
  • Retail :- Merchandising Solutions Current Challenges Intensifying Competition, Expanding Boundaries, Complex Global Supply Chain, and fickle customer loyalty What TCS provides Adapt to the changing dynamics in merchandising planning and execution Self & Space Planning
  • RFID Current ChallengesTraceability and Real time control to Retailers What TCS providesAccess real time, consistent and accurate information through its RFID technology
  • Supplier Relationship Management Current Challenges Changing Consumer Demands, Eroding brand loyalty and complex supply networks. Increase Efficiencies and find ways to get the right products in the right place at right time. What TCS provides Enable companies to synchronize supply with demand and leverage strategies sources to achieve cost efficiency as well as customer satisfaction.
  • Multi Channel Retailing Current Challenges Need to integrate and synchronize operations across retail value chains and optimize every touch point to deliver seamless customer experience What TCS provides By leveraging people, technology, process and infrastructure Enabling cross channel inventory management to synchronize
  • Retail Stores Current Challenges Need to realize efficiencies across chains Enhancing the quality of service Advanced merchandising strategies What TCS provides Seamless service to their customers Implement Smart store technology
  • Supply Chain Current Challenges Dynamic supply network to respond to unique customers requirements Supply chain Planning, Procurment, Inventory optimization, warehouse management, logistics distribution, and transportation Retailers can improve efficiencies and enhance productivity What TCS provides Transformation and integrated demand and replacement planning to warehouse management Retail companies manage seamless supply networks Cost effective Expertise and network delivery model
  • Master Data Management Current Challenges Mergers and acquisitions and the opening up of new markets and sales channels Data stored in disparate system Data synchronization is rapidly becoming imperative Accurate view of business What TCS provides Works with retailers across globe to help them gain a consistent view of their customers, suppliers, products, and employees Data strategy and consulting Data integration and product information management Master data management solutions
  • Travel Transport and Hospitality Current Challenges Expanding globally Creating an agile IT architecture Customers acquisition and interaction lifecycle Increasing portfolio of products and services Innovate new business model and improve competitiveness Green initiatives What TCS provides New transformational programme Modernization Re-engineering E-commerce Loyalty management solution Specialized flight system
  • Airlines Current Challenges Sustaining and surviving crises Making uniqueness in enhancing customers experience Network airline and cargo traffic What TCS provides Airline service delivery platform Simulators and airlines massage adapters Strong domain understanding
  • Hospitality Current Challenges Guests expect personalized, differentiated and holistic experiences Developing an effective and balanced distribution Centralized operations and management Providing greater transparency to owner and franchisee stakeholder group What TCS provides Our global network delivery model Travel and hospitality innovation lab Various tools, frameworks, methodologies and best practices
  • Alliance Oracle Sap AtgSalesforce.com