Ch02 the role of mis


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  • Ch02 the role of mis

    1. 1.  Compare heart and MIS. Compare blood and information Meets the needs of normal and crisis conditions. 1. Ensures data collection, processing, and delivery 2.Meets diverse needs through variety of systems. Query sys, Analysis Sys, Modeling Sys, Operational Sys. 3.Meets the needs of all levels of mgmt. Finally role of info generation, communication, problem identification, process of decision making
    2. 2.  Introduction The CIOs Responsibilities Understand the Business Establish Systems Department Credibility Increase Technological Maturity Create a Vision of the Future Why develop a vision? Six Lessons about selling
    3. 3.  A. Introduction › Information technology is partly responsible for the PARADIGM shift (A change, a new model,) from support to contributing to an organizations profitability. › For efficient data processing › to understanding the goals and objectives of an Organization › to participate directly in the decision making and strategy formulation 3
    4. 4. › The role of the MIS Executive:  Systems Planning  Data Center Management & Operations  Management of Remote Equipment  Identification of Opportunities for New Systems  Systems Analysis, Design, and Construction of New Systems  Distributed Systems: The migration of equipment to user areas and control (selection, purchase, and ownership). Standards sometimes set by IS department. 4
    5. 5. The role of the MIS Executive: Knowledge Users: Users take on increased responsibility. Identify applications, and conduct systems analysis and design. Better Applications: More specific, user friendly, functional, lower price, readily available, and self training. Results: less need for programmers, IS head count and budget decrease as a result. Outsourcing: Other, external organizations taking over the management and control of the data centers. Results:  cost reductions  head count reductions  budget reductions. 5
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    7. 7.  B. The CIOs Responsibilities › 1. Understand the business: products, markets & customers › 2. Establish credibility of the systems department: responsiveness to needs and requests › 3. Increase the technological maturity of the organization: "Make it easier to take advantage of computer and telecommunications applications,” Spend money, keep up with technology and applications 7
    8. 8. › 4. Create a vision and sell it: Create a goal for the use of IT within the Organization and sell the goal to others (The Marketing of IT)› 5. Implement a systems architecture that will support the vision and the company in the future. This is perhaps the most difficult responsibility (the Tech, and the Paradigm keep changing). 8
    9. 9.  I). Understand the Business › Environmental Scanning: Find out what is happening in the market place › Concentrate on the lines of the business › Sponsor weekly briefings › Attend industry meetings with line executives › Read industry publications › Hold informal listening sessions › Become a partner with the line manager 9
    10. 10. › 1. Environmental Scanning  External  industry background  Pertinent government regulations  History & framework  Internal  business goal and objectives  major policies and practices  The inputs, outputs and resources of the firm 10
    11. 11. › 2. Concentrate on Lines of Business› Treat inputs as a request from a customer and outputs as an order going to a customer.› Example: GM sells cars, parts and financing. Each is a different line of the business, and each would required different systems.› support current operations› use system to influence future ways of working 11
    12. 12. › 3. Sponsor Weekly meetings  IS departments need to understand the business and the operating departments need to understand the systems side.  Meetings (Weekly, monthly, quarterly, as needed) can help inform and communicate to all members of the organization.  This also help change the culture to one that is open and accessible to change. 12
    13. 13. › 4. Attend meetings with line managers: PC EXPO› 5. Read industry publications: PC Week, CIO, etc› 6. Hold informal listening sessions: Manage by walking around› 7. Become a partner with the line manager 13
    14. 14.  II). Establish Systems Department Credibility  Typically may MIS organizations have not  delivered the systems on time  built the "best" systems  provided timely maintenance or enhancements  controlled costs 14
    15. 15. › IS/IT must become responsive to the needs of the organization. How?  By providing  systems on time  the "best" system  provide for maintenance and enhancements  controlling costs 15
    16. 16.  III). Increase Technological Maturity In a technologically mature organization both the organization and the employees are comfortable using and managing the technology.  Ease of use  use in intended ways  have a good attitude to it  have control over it 16
    17. 17. › To get comfortable:  IS can train and educate  provide flexible systems  provide "Usable" systems 17
    18. 18.  IV). Create a Vision of the Future › Paradigm shift from reactive to proactive. › Examples:  order an elevator in one day  design an build a house from a store  reprice funds in an hour or less › A vision is a statement of how someone believes the future will be or how he/she wants the future to be.  1. explore the present  2. look at tends and make projections 18
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    20. 20.  V). Why develop a vision? › 1. To set a direction. providing internal stability for a firm in an unstable environment. › 2. To help inspire people to take initiative › Creating a Vision  1. Explore the Present  look at prior experiences: ask questions  fiddle around: experiment  get participation: Communication  clarify the vision over time: feedback  Listen 20
    21. 21.  2. Scouting the future  study trends  look for shifts in trends  How?  look everywhere  convergent thinking (consensus, reduction in equivocality  divergent thinking  ability to map the future  imagination and visioning 21
    22. 22.  3. Ideas for the Future- Dooley Group Conference  Decline in growth of cities  Holograms to replace travel  Small is better than big  Personalized products  Portable and personal 2-way communication  Small powerful batteries  Manufacturing in outer space  A power shift from a manufacturing base to a KNOWLEDGE base  Deterrence of the aging process. 22
    23. 23.  VI). Implement an Information System Architecture › The IT infrastructure of an organization) › Hardware, software, communications. › Issues:  IT should focus on simplifying organizations  IT should flatten hierarchies  IT should shift emphasis on competition to simplification  Link IT with business strategy 23
    24. 24.  VII). Six Lessons about selling › Selling is necessary to advance ideas › Selling is how things get done in any enterprise › 1. Understand your market place  reduce uncertainty about the market place  identify the need  fill the need with a product › 2. Listening is a Potent form of selling › 3. Make your buyer successful  living up to your commitments and making your customers successful 24
    25. 25. › 4. Keep your buyer informed: Customer care› 5. Bring in a spokesman if Necessary› 6. Personal relationships are the key 25