Chap 16 managing quality and productivity

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  • Chap 16 managing quality and productivity

    1. 1. Chapter 16 Managing Quality and Productivity http://www.slideshare.net/Subjectmaterial
    2. 2. QUIZ1. In a production business what is most important in order to get more profits  One word answer2. How would you ensure your customers stay with you  3 bullet points 2
    3. 3. Sr. Chapter Chapter HeadingNo.No.1. 3 Understanding the Global context of business (031012)2. 4 Conducting Business Ethically and Responsibly (250212)3. 6 Organizing the Business Enterprise (030312)4. 7 Understanding Entrepreneurship and Small Business (100312)5. 8 Managing Human Resources (240312)6. 9 Understanding Employee Motivating, Satisfying & Leadership (310312)7. 11 Understanding Marketing Processes and Consumer Behavior (140412)8. 16 Managing Quality and Productivity (280412)9. 17 Managing Information Systems and Communication Technology10. 19 Understanding Money and Banking11. 20 Intermediate Term and Lease Financing
    4. 4. FINAL PROJECT GENERATE REVENUE  Proposal  Timelines  Sponsors  Groups
    5. 5. 1. THE PRODUCTIVITY- QUALITY CONNECTION2. TOTAL QUALITY MANAGEMENT3. TOOLS FOR TQM4. TRENDS IN PRODUCTIVITY AND QUALITY MANAGEMENT5. PRODUCTIVITY AND QUALITY AS COMPETITIVE TOOLS
    6. 6. THE PRODUCTIVITY- QUALITY CONNECTION The more we can produce while using fewer resources, the more productivity grows and the more profitable businesses are is measured as a ratio of outputs to inputs Quality:  A product’s fitness for use plus its success in offering features that consumers want
    7. 7. PRODUCTIVITY CHALLENGE Quality declines, demand declines, profits decline Country that improves its ability to make something out of its existing resources can increase the wealth of all its inhabitants Gross Domestic Product:  Dollar value of all goods and services produced in a country over a specified time period 7
    8. 8. TOTAL QUALITY MANAGEMENT TQM:  The sum of all activities involved in getting high quality products into the market place Quality ownership:  The principle of TQM that holds that quality belongs to each person who creates it while performing a job 8
    9. 9. TOOLS FOR TQM • Process by which a company analyses a competitor’s products to Competitive identify desirable improvements in its ownProduct Analysis • Process of evaluating all work activities, material flows and Value-Added papers work to determine the value they add for customers Analysis • Methods for gathering data to analyze variations in production activities to see when adjustments are needed Statisticalprocess control • Process variations, Control charts 9
    10. 10. TOOLS FOR TQM • Method of improving quality by identifying current costs and areas with the greatest cost-saving potential Quality/ • Internal failures: costs incurred for correction of bad products while production and before they Cost leave plant studies • External failures: corrective costs, after bad product has left the plant Quality • TQM tool in which groups of employees work together to improve qualityimprovement teams • Process by which a company implements the best practices from its ownBenchmar past performance and those of other companies to improve its own king products • The most successful companies keep close to their customersGetting Closer to Customer and know what they want in the products they consumer 10
    11. 11. ISO 9000:2000 Program certifying that a company meets the rigorous quality standards of the International Organization for Standardization (ISO) To earn the rating firms are measured by qualified consultants  product testing  employee training  record-keeping  correcting defects
    12. 12. ISO 14000 certifies improvements in environmental performance  need an environmental management system  plan to improve resource use and manage pollution  covers practices in environmental labelling  assesses total impact of firm’s products
    13. 13. Process Re-engineering Radical redesign of processes to improve performance dramatically
    14. 14. Supply Chain Management Supply chain = group of companies and stream of activities involved in getting the product from raw materials to end consumer.  each stage adds value and depends on the others Supply chain management looks at the chain as a whole to improve overall flow  Improved coordination  Enhanced communication  Reduced inefficiencies  Minimized costs

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