Insight into the Science of Managing the Modern Enterprise
An enterprise needs to be defined differently today…as an ecosystem of
Value…mainly because information can freely flow across in real-time!
No matter what your enterprise, Information is critical to connect and
collaboration is key to success…
The instant the word business is spelt, it means CUSTOMERS. A Customer “Pays”
for the Product and / or Services you have to offer.
It is not about what you aspire for your business but what your customer aspires
for their business that matters…
Process is meant for Differentiation, not Repetition. It is a set of related differentiating
activities that delivers an Outcome for a Customer…Internal or External!
Different not just for the sake of being different. Rather, influencing and impacting
customers in Thought and Action towards growth and wealth creation…
It is the balancing of “Outcomes” and “Results”…bridging the gap between
Potential and Performance.
It is the art of marrying strategy with operations and continuously and
concurrently brokering renewal; not score keeping but actually scoring…
How you imagine your enterprise and shape its outcomes will directly impact
Design is deliberate in Imagining Value, not an accident. Excellence is discipline
in the process of Innovating, not an operational drill…
Information, Knowledge, Intelligence, Socialization, Mobility & Access are all useless
without a common FRAME OF REFERENCE (F.O.R.)…
Definition ~ Mission
Strategic Justification ~
Critical Success Factors
~ Cutting Edge
Capabilities & Enablers
Indicators ~ Customer’s
~ Enterprise Goals &
Leadership and Management need to UNIFY for a Common FRAME OF
REFERENCE as the first step of a successful global enterprise.
Contrary to popular opinion, implementations don’t fail due to a lack of will;
they fail due to the willing being defeated and the unwilling anointed…
Subbu Iyer, CEO, Acropetal Inc.