Latest research from the Global Workplace - The Edge of Collaboration

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Presentation given by Dr Marie Puybaraud and Hannah Hahn of Global WorkPlace Innovation at Johnson Controls at Workplace Trends 2012 Conference: Wellbeing and Performance, Thursday 25 October 2012, One Bishop's Square, London, E1 6AD

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  • Slide Objective: Highlights each trend with talking points on how to prepare.Talking Points:The key to preparing is to be accepting, flexible and adaptable to new trendsNomadic Behaviour – support it – always plugged in, always on, always accessible, It’s about what not where…Digital Environments – It’s about interaction, self discovery and exploration, edutainment, learning through experience, Googling everywhere.New Work Experience – Experience design – we’re in NYC – probably not a better city in the world to explore and take in the way leading edge companies are creating experiences for their customers – as you experience those yourself consider how these concepts might be applied to the workplace.Responsive and adaptable environments – respond to sustainability needs and expectations yes, but also to the shifting needs of the business your workplace supports. Whether it’s quiet space, collaboration space, meeting space or networking space ensure you provide these in the right measure. Sales office vs. R&D.Get ready to support intensive collaboration. Think about the needs of a new workforce. A workforce raised on facebook and social media that has collaboration imprinted on their DNA.
  • What have we learned aboutConnectedFlexibleCollaborative
  • Lifestyle has become very focussed around a small number of brands which feature heavilyApple, (iPhone, iPad and the App services) as latest innovations, embodies technological progress, innovation and creativity. Digital Natives strongly associate these qualities with their lifestyle:Strong brand in Apple – lifestyle brandUse apps to play games, access social networks, Facebook – the most popular single point of entry to reach out to a large number of people at the same time - Facebook is considered THE social link to family, friends and groups.
  • Connectivity must be 24/7 On the fly mentality - To be flexible and spontaneous – less planning requiredActually 61% report that without technologies they feel CUT OFF from their friends and family and they MISS part of their SOCIAL LIFE
  • As a result technology becomes a NEW SORT OF EXTREMITY (I have two arms, two legs and a smartphone)Fully adapted and embraced technology - FULL ADAPTATION from the very beginning and a very NATURAL and EASY way of HANDLING the variety of technologiesTechnology is a part of the body Very natural behaviour It is there, compact Easily communicate with friends etc As a result a NEW extremity of the body
  • And therefore Digital natives refer to the internet as THE KEY to support their lifestyle The internet is the “BACKBONE” firmly connecting the various aspects and spheres of life
  • As a consequence [read]Some actually professed to be addicted to itIn other words the earlier generations up to Gen X have had to learn to live WITH technology, we find Digital Natives struggle to live WITHOUT technology and take it for granted For example......
  • Latest research from the Global Workplace - The Edge of Collaboration

    1. 1. Research & InnovationThe EDGE ofCollaborationDr. Marie PuybaraudDirector, Global WorkPlace InnovationJohnson ControlsHannah Hahn, MBAManager, Global WorkPlace InnovationJohnson ControlsGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    2. 2. Research & InnovationThe EDGE of Collaboration! 1 2 3 TODAY: The edge TOMORROW: The Threats THEREAFTER: Implications
    3. 3. Research & InnovationThe EDGE of Collaboration! 1 2 3 TODAY: The edge TOMORROW: The Threats THEREAFTER: Implications
    4. 4. What is the Edge? Hype? Competitive What is Advantage?Collaboration?
    5. 5. Collaborate or die…There is a gap between currentand projected needs ofknowledge workers andworkplace infrastructure MASSCollaboration
    6. 6. Knoll/BHDP/JCIPersonalGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    7. 7. New WOWCollectiveGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    8. 8. SteelcaseStructuredGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    9. 9. Johnson ControlsChaoticGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    10. 10. SteelcaseTechnology enabledGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    11. 11. Johnson ControlsOrganisedGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    12. 12. Project KOBEEmotionalGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    13. 13. NTNUVirtual TunnelsGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    14. 14. Collaboration in 2020Source: Collaboration 2020: hype or competitive advantage? – 2012, Johnson Controls, Inc. Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowed Workplace Trends 2012
    15. 15. More space to collaborate 30/70 Individual vs Collective 70/30 Individual vs CollectiveGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    16. 16. Collaborate or die…There is a gap between currentand projected needs ofknowledge workers andworkplace infrastructure HYPER MASS CollaborationCollaboration
    17. 17. How is the evolution of our workplace impacting on Collaboration?
    18. 18. An evolutionary path…Working collaboratively can be apowerful enabler of improvedbusiness performance, but Totalsuccessful collaboration rarely Engagementemerges out of the blue, andshould not be taken for granted Digital Nomads Intensive CollaborationExperience Pixels Society Everywhere
    19. 19. Steelcase Digital NomadsCollaboration is the normThe role of the office is one of supporting collaborationSource: Collaboration 2020: Hype or Competitive Advantage? – 2012, Johnson Controls, Inc.
    20. 20. Johnson Controls Intensive CollaborationThe office: a collaborative platformUse of team spaces that have built-in collaborativetechnologies increase from 20% to 52% towards 2020Source: Collaboration 2020: hype or competitive advantage? – 2012, Johnson Controls, Inc.
    21. 21. Johnson Controls Pixels EverywherePixels Everywhere62% of our respondents consider a high use of touch-only computing device (e.g.: iPad) in 2020 - 16% nowSource: Digital Natives: Born 2 B Connected – 2012, Johnson Controls, Inc.
    22. 22. Total EngagementGamification of the WorkplaceFarmville is played by about 31 million people every day.Teams at work are engaging more and more into role playing!Source: Farmville
    23. 23. YNNO Experience SocietyRedefining the Experience of Work94% of the ideas are not generated at workSource: Collaboration 2020: hype or competitive advantage? – 2012, Johnson Controls, Inc.
    24. 24. How to prepare?Be receptive and adaptable Nomadic behavior Intensive collaboration Digital environments Total Engagement New work experienceGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    25. 25. Collaborate or die…There is a gap between currentand projected needs of INTENSIVEknowledge workers and Collaborationworkplace infrastructure HYPER MASS CollaborationCollaboration
    26. 26. What does it mean? Pixels 24/7 Everywhere 30/70 INTENSITY of i ii iii RELIANCE on a collaboration The ROLE of the heavy requires workplace is Technology / Leadership and changing Human Interfaces TrainingGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    27. 27. Research & InnovationThe EDGE of Collaboration! 1 2 3 TODAY: The edge TOMORROW: The Threats THEREAFTER: Implications
    28. 28. Digital Natives are GLOBALLY CONNECTED, FLEXIBLE, COLLABORATIVE They developed different communication stylesGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    29. 29. We ARE APPLE We DO FacebookGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    30. 30. Digital Natives demand to be CONNECTED 24/7, WHENEVER and WHEREVER “ALWAYS-ON” LIFESTYLE 60 50 40 Disagree 30 completely 20 2 10 3 0 4 GERMANY USA CHINA UK Completely agree Without technologies…… I feel “cut-off“ from my friends and miss large parts of my social lifeGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    31. 31. 58% feel naked and incomplete without technologies Technology became a NEW SORT OF EXTREMITIESGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    32. 32. 32.6% feel inefficient and cannot keep up with the pace of life without technologies DIGITAL NATIVES refer to the INTERNET as the KEY technology supporting their lifestyleGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    33. 33. 73.6% agree to completely agree that new technologies are ADDICTIVE When they were asked to live WITHOUT technologies: It feels like PUNISHMENT and being on a DIETGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    34. 34. What does it mean? i ii iii FEAR + DIET/PUNISHMENT ADDICTION to ISOLATION without technologies without technologies technologyGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    35. 35. Adapt, Adapt, Adapt… MASSCollaboration
    36. 36. 1 2 3 TODAY:The edge TOMORROW: The Threats THEREAFTER: Implications
    37. 37. What are the implication ofcollaboration on Wellbeing? What is the EDGE?
    38. 38. DependencyThe Over worked...implications No time boundariesThe Edge of collaboration may have astrong tie with the impact ofcollaboration on Wellbeing Forcing ChangeGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    39. 39. RETHINK the meaning of “WORK”? CollaborationThe Edge BURN OUT syndrome?Have we reached The Edge? Leaders EMOTIONALAre we doing the right thing to pushpeople away from the office? INTELLIGENCE?Do we have the ability to measurethe impact on Wellbeing?Global WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    40. 40. Our Global WorkPlace Innovation website:Open questionwww. globalworkplaceinnovation.comHave you seen examples across your industry where this is being applied?Could you see any potential impact on CRE? 1,700+ respondents 26 strategic interviews 5 industry sectors Life Science, Technology, Industrial, Oil & Gas and FinanceThank youGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012
    41. 41. Research & InnovationThe EDGE ofCollaborationDr. Marie PuybaraudDirector, Global WorkPlace InnovationJohnson ControlsHannah Hahn, MBAManager, Global WorkPlace InnovationJohnson ControlsGlobal WorkPlace Innovation Copyright Johnson Controls 2012 – no reproduction allowedWorkplace Trends 2012

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