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Brochure, Stratitude ServiceNow ITSM Services

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An overview of Stratitude's ServiceNow IT service management solutions, ITIL expertise and services around Service Catalog, Asset management, Knowledge management and Incident management.

An overview of Stratitude's ServiceNow IT service management solutions, ITIL expertise and services around Service Catalog, Asset management, Knowledge management and Incident management.

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  • 1. The Enterprise IT Cloud CompanyAutomating Enterprise IT Operations and transforming IT Business Processeswith the leading ITSM Cloud SolutionsStrategyfocused Attitudedriven
  • 2. About ServiceNowServiceNow is a cloud company providing services around automation of Enterprise IT management. ServiceNow today is themost comprehensive IT Services Management solution to automate and standardize business processes. It provides a strongframework for managing infrastructure, development and operations. The goal of ITIL is to help organizations better deliverand measure cost effective IT services through standardized processes, terminology and automation. ServiceNow makes ITmore accessible, intuitive and social.Stratitude and ServiceNowStratitude is an Enterprise solutions company with focus in IT Services Management. We have played a leading rolein Service Desk and related ITSM implementations. By integrating ITIL standards with cloud technology, Stratitudeextends the ServiceNow SaaS platform to provide an IT services solution that is implementation rich and costeffective. Utilizing the ServiceNow platform we have helped our clients migrate from on-premise IT solutions tothe cloud. Using the best practices of the platform, we enable our clients with access to key ServiceNowapplications and customize them to their business needs.Consolidating global IT to a single system of recordKey ApplicationsServices Catalog Management and ImplementationWorkflows and Task ManagementChange ManagementBusiness Services, CMDB and Asset ManagementIncident and Problem ManagementSolutions for Diverse TeamsIT Operations TeamApplication Development TeamService Desk TeamEnd UsersIntegrations with other SystemsRelease and SDLCKnowledge ManagementReporting and Analytics© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission
  • 3. Our Services team includes ServiceNow Administrators, Architects and Integration experts which help in implementation and delivery ofend to end managed solutions. Our Key Service Offerings includeStratitude’s ServiceNow ServicesProcess ReviewService Catalog Implementation and defining the ServiceNow architectureRoadmap for Custom application DevelopmentGap Analysis and Release ManagementEstimation and PlanningTechnology ReviewServices PortfolioWe work with customers during the implementation process. Our team is involved in the end to end implementationprocess. To enable this we work with our customer’s IT teams and help them utilize key components of the platform.ImplementationWe work with our clients who already have ServiceNow and are looking for extending their implementations. We helpour clients leverage additional features and functionalities of the platform.EnhancementsWe help our clients build an extensive CMDB for hardware and software asset management to give a real time viewof all the assets to maximize the efficiency of the resources. This helps in managing, maintaining and controllingthe configuration items.Asset ManagementRollout and Adoption StrategyApplication StrategyUser Training and AdoptionWe work with your IT teams or 3rd party vendors to complete email based integrations, JDBC and ODBC connectivityand mapping and web services integration. Our team has worked on custom code and point to point integrations.Key integrations include LDAP and LanDesk integrations using MID servers.IntegrationWe help our client in extensive customization of core functionality by using the tools provided by the ServiceNowplatform.Platform Development© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission
  • 4. Contact Stratitude39510 Paseo Padre Parkway,Ste 160, Fremont, CA 94538Phone: (510) 709-4200Email: sales@stratitude.com© 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission