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live @ virtuell - Neue Formen des Kundendialogs

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Präsentation Uniplan Campus Day 2010 in Köln

Präsentation Uniplan Campus Day 2010 in Köln

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  • 1. ZXcT # cX_abTZZETbT =]_[T ST‘ BbSTSXPZ]V‘G_]U) ;_) DPU_TS BX_RWVT]_V==@’@RV]fVT <^NQaN‘R GPUY S AN[NTRZR[‘;PV]QT_a ?P_a[P9V^RP‘^ 8[_aY‘V[T " FR_RN^PU& I[V]YN[?iY[& ,-( ;RO^aN^ ,*+*
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  • 8. <_U]ZV‘QTXa_PV ST_ @‘a_b[TaT<UUTYaXcXaka"CLTNUDPNHLV# ,&, -++/ @aT_Ta -++4 <cTa‘ GbQZXR ITZPaX]‘ , 6 ‘TW_ W]WT DT‘‘TQTaTXZXVbV <UUTYaXcXaka ,&1 Qgd) <UUXgXTg G_][]aX]‘ m6-’4- BZP‘‘X‘RWT NT_QbV 1 6 ‘TW_ VT_XVT <UUTYaXcXaka I]PS‘W]d‘ Qgd) <UUXgXTg -&, ;X_TRa(DPXZXV‘ J^]‘]_XV J]RXPZ DTSXP -&1 m6.’+. <UUXgXTg -&1 -&, ,&1 ,&, "CLTVUFKDIVOLFKNHLV#q9XaaT QTdT_aT JXT SXT U]ZVTST B][[bXYPaX]‘X‘a_b[TaT X 9TgbVPbU @W_T <UUTYaXcXaka bS <UUXgXTg)p EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+* [ZNd 5 .*.
  • 9. ETbT‘ GP_PSXV[P ST_DP_YTaXVY][[bXYPaX]>T‘aT_5 BZP‘‘X‘RWT‘ D]_VT5 ETbT‘B][[bXYPaX]‘[]STZZ B][[bXYPaX]‘[]STZZ NX‘‘T 9]a‘RWPUa BbST 9]a‘RWPUa BbST ITUT_TgLaT_TW[T 9]a‘RWPUa LaT_TW[T BbST ITUT_Tg BbST DP_YT DP_YT 9]a‘RWPUa ITUT_Tg BbST 9]a‘RWPUa BbST NX‘‘T
  • 10. *, CTXa[TSXb[5 BZP‘‘XYcT_‘b‘ @aT_Ta
  • 11. Jb^T_ 9]dZ ( GT^‘X ‘YX^‘ KM: HUR DR]_V FRS^R_U D^WRP‘
  • 12. Jb^T_ 9]dZ ( >]]VZT V]T‘ RZP‘‘XR 8RRJOH =DTLULDQ <RXH
  • 13. 9TSTbabV‘cT_Zb‘a ST_BZP‘‘X‘RWT NT_QbV;XT BZP‘‘X‘RWT NT_QbV bS SP‘ @aT_Ta dT_ST‘ak_YT_ gb R_]‘‘[TSXPZT GZPaaU]_[T gb‘P[[TdPRW‘T) 3,’1";XT BZP‘‘X‘RWT NT_QbV cT_ZXT_a P 9TSTbabV’ dX_S PQT_ XST kRW‘aT UnU APW_T dTXaT_WX CTXa[TSXb[ QZTXQT) 12’,";P‘ @aT_Ta dX_S X ObYbUa SXT BZP‘‘X‘RWT NT_QbVPZ‘ TbT‘ CTXa[TSXb[ PQZl‘T) -0’/"q@ ST_ =PRW^_T‘‘T dX_S XaT‘Xc nQT_ SXT ObYbUa ST_ B][[bXYPaX] SX‘YbaXT_a) NTZRWT[ST_ U]ZVTST JaPaT[Ta‘ ‘aX[[T JXT gb7p $K]^(-(9]e PbU 0(T_(JYPZP% EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+* [ZNd 5 .*,
  • 14. *- <X‘Pag c] J]RXPZ DTSXP
  • 15. <X‘Pag c] J]RXPZ DTSXPMXST]RZX^‘ 1,’4"N]_S ]U D]baW 00’1"9Z]V‘ bS =]_T /2’0"J]RXPZ ETad]_YXV(GZPaaU]_[T /-’/"G]SRP‘a‘ /+’3"MX_abTZZT NTZaT ,3’-"GW]a] JWP_XV ,2’+"D]QXZT DTSXP ,/’3">P[XV ,.’-"qNTZRWT ST_ U]ZVTST @‘a_b[TaT dn_ST JXT X[ kRW‘aT APW_ Un_ @W_ LaT_TW[TQgd) @W_T >T‘RWkUa‘QT_TXRW TX‘TagT7p $K]^(-(9]e PbU 0(T_(JYPZP% EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+* [ZNd 5 -02
  • 16. *. Jf[QX]‘T5 ZXcT ^Zb‘ cX_abTZZ
  • 17. GT_UTYaT Jf[QX]‘T c]CXcT bS MX_abPZ :][[bXRPaX]K]^(.(B_XaT_XT iQT_ZTVTWTXa CXcT :][MT_a_PbT‘PbUQPb 2,’3"DbZaX‘T‘bPZXaka 12’,"BbSTQXSbV 1/’4"9]aa][(.(B_XaT_XT iQT_ZTVTWTXa MX_abPZ :][9XZSbV c] :][[bXaXT‘ 3,’-"ITXRWdTXaT 24’-"B]aPYaY]‘aT 21’-"q9TX dTZRWT[ ST_ U]ZVTST B_XaT_XT X‘a SXT CXcT :][[bXRPaX] ST_MX_abPZ :][[bXRPaX] nQT_ZTVT7p $M]_VPQT ,0 B_XaT_XT% EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+* [ZNd 5 .*+
  • 18. <c]ZbaX] o ?fQ_XST =]_[PaT XLTVWDO MX_abPZ <cTa‘OXTZV_b^^T ?fQ_XS <cTa‘ CXcT <cTa‘ SKZULUFK SKZULUFK GZPaaU]_[T XLTVWDO EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+*
  • 19. @aTV_XT_aT GZPbV T_U]_ST_ZXRW MFI Nh?I<E; E8:? DT‘‘T * <cTa DT‘‘T * <cTa DT‘‘T * <cTa 9Z]V‘ * =]_T J]RXPZ ETad]_Y‘ MXST] JWP_XV D]QXZT DTSXP >P[XV ^Wf‘X‘RWT MX_abTZZT NTZaT MT_P‘aPZabV q9bggp * qN]DpL‘T_ >TT_PaTS :]aTa :_]dS‘]b_RXV TaR) ;XPZ]V nQT_ PZZT GWP‘T & @aTV_PaX] ST‘ BbST! EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+*
  • 20. K]]Z‘ gb_ MT_Yn^UbVc] ZXcT bS cX_abTZZ /+%1 C[YV[R’:V[YNQa[TR[ 2+’." :bR[‘’KRO_V‘R 1-’4" JVQRPYV]_& DQPN‘_ .3’0" 7YT_& 8UN‘& ;^R[ --’4" AN‘PUZNXV[T -+’1" @VbR’G‘^RNZV[T ,3’+" C[YV[R’<aVQR ,3’+" C[YV[R’8ZZa[V‘VR_ ,2’3" NX‘aRYY faXj[S‘VTqNTZRWT ST_ U]ZVTST DPjPW[T UnW_T JXT PYabTZZ Qgd) gbYnUaXV Sb_RW’ b[ CXcT:][[bXRPaX] bS MX_abPZ :][[bXRPaX] ‘ak_YT_ [XaTXPST_ gb cT_Yn^UT7p EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+* [ZNd 5 -3*
  • 21. LaT_‘anagbV CXcT :][ OXTZT 8‘^_PRWT TbT_ OXTZV_b^^T HbPZXUXgXT_bV bS MT_TagbV ST_ KTXZTW[T_ <_gTbVbV c] q9bggp Un_ MT_P‘aPZabV 8bUQPb c] :][[bXaXT‘ $C]fPZaf% 9TaTXZXVbV ST_ KTXZTW[T_ $<VPVT[Ta% @aT‘XcXT_bV ST‘ DP_YTT_ZTQX‘‘T‘ >TT_XT_bV c] DTSXTXWPZaT $:]aTa Jb^^]_a% =TTSQPRY gb G_]SbYaT bS JT_cXRT‘ $:b‘a][T_ @aTZZXVTRT% Ob‘kagZXRWT_ GI(<UUTYa MT_QT‘‘T_bV ST‘ IF@ ST_ MT_P‘aPZabV EaRYYR4 I[V]YN[ @VbRH^R[Q_ ,**3)+*
  • 22. */ =PgXa bS 8b‘QZXRY
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  • 24. 8b‘QZXRY5 CXcT :][ -+,0@aTV_XT_aT GZPbV T_U]_ST_ZXRWM9VR JR^[R‘fa[T b[ @VbR a[Q JV^‘aNY 8ZZa[VPN‘V[ R^S^QR^‘ RV[R V[‘RT^VR^‘R DYN[a[T QR^ ANg[NUZR[ jOR^ NYYR DUN_R[ QR^ JR^N[_‘NY‘a[T #b^ ) chU^R[Q ) [NPU$(MT_ZkVT_bV ST_ ITXRWdTXaTM9a^PU QVR >[‘RT^N‘V[ b[ bV^‘aRYYR[ LVRYT^a]]R[ XN[[ QVR FRVPUcRV‘R b[ ‘^NQV‘V[RYYR[ @VbR 8Z’ JR^N[_‘NY‘a[TR[ R^UROYVPU bR^Yh[TR^‘ cR^QR[(BbST PZ‘ :](G_]SbgTaM9R^ RURZNY_ ]N__VbR ?a[QR R^YN[T‘ RV[R [RaR NX‘VbR FYYR a[Q cV^Q _RYO_‘ faZ m8’D^QafR[‘R[l a[Q m8[‘R[‘’@VRSR^N[‘R[l QR^ @VbR’JR^N[_‘NY‘a[T(;XUUT_TgXT_bV Sb_RW DbZaX‘T‘bPZXakaMAV‘ fa[RUZR[QR^ JV^‘aNYV_VR^a[T NbN[PVR^‘ QVR ZaY‘V_R[_^V_PUR >[_fR[VR^a[T b[ AN^XR[ faZ R[‘_PURVQR[QR[ 9VSSR^R[fVR^a[T_ZR^XZNY Sj^ @VbR’JR^N[_‘NY‘a[TR[(
  • 25. :]^f_XVWa5LH LQ GLHUHP ;RQ[HSV GDTJHUVHOOVHQ 8HGDQNHQ% :GHHQ% BRTUFKO]JH WQG CHTEHPLVVHO WQVHTOLHJHQGHQ JHOVHQGHQ ATKHEHTTHFKVUJHUHV[HQ WQG ULQG JHLUVLJHU 6LJHQVWP GHT 7LTPD AQLSODQ 8PE9 !4R’ ;8’ 5LH BHTYLTNOLFKWQJ XRQ :GHHQ WQG(RGHT :GHHQDQU]V[HQ DWU GLHUHP ;RQ[HSV EHGDTI GHTXRTKHTLJHQ XHTVTDJOLFKHQ BHTHLQEDTWQJ PLV GHT >HFKVHLQKDEHTLQ’6LQH BHTXLHOI]OVLJWQJ GHU ;RQ[HSVU% JDQ[ RGHT LQ 3WU[_JHQ URYLH MHGH CHLVHTJDEH DQ 5TLVVH LUVQLFKV JHUVDVVHV% URIHTQ HU QLFKV [WT 6QVUFKHLGWQJUILQGWQJ LP >DKPHQ GHT =T]UHQVDVLRQHTIRTGHTOLFK LUV’5HT 6PSI]QJHT GLHUHU ;RQ[HSVU KDIVHV EHL WQEHTHFKVLJVHT BHTYHQGWQJ RGHT CHLVHTJDEH DQ5TLVVH I_T GDTDWU HQVUVHKHQGH ?FK]GHQ’ 5HT 6PSI]QJHT GLHUHU ;RQ[HSVU EHUV]VLJV GWTFK6QVJHJHQQDKPH GHU ;RQ[HSVU% GLH GDTLQ JHQDQQVHQ :GHHQ WQG BRTUFKO]JH XHTVTDWOLFK [WEHKDQGHOQ’AQLSODQ 8PE9 ! 4R’ ;8 ’ ?FKDQ[HQUVTDH ,1 D(E ’ .*)/, ;^OQ@2 $-1")#++*’0-./1&)% 72 $-1")# ++*’0-./1&+))YYY’WQLSODQ’FRP

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