Introducing Social Media           by
Introductions• “The Facebook guys”• Miles Mussen• Ryan Marshall• Since 2009 we have been running the Stockbridge  Edinburg...
Aims of the Course• Help you get an understanding of Social Media• Get you thinking about a strategy• Allow you to underst...
Why is it so important?When only 14% of the population trust            Advertising                but    90% of the popul...
What is Social Media?Very simply Social media is: “An online conversation”So who’s talking:• your customers• your employee...
Just a few to think about...
What can it do for you?• Help you listen to customers and build relationships• Develop an online personality• Respond quic...
What it is not…• Quick sure-fire way to more  sales, bookings, tickets etc• Effortless – but it is easy (with our help)• S...
Get a Strategy• What are your goals?• Who are you trying to reach? Who are your  audience?• How will you attract – followe...
Facebook
Facebook Facts• Launched 2004• As of September 2012 Facebook has over 1 Billion  active users• Half of those use Facebook ...
What is FacebookA Social Networking Service that is:• Free• A personal Website• An address book• An events diary• An email...
The Three Facebook Levels1. Facebook Profile2. Facebook Page3. Facebook GroupThe two you need worry about, run from thebas...
The DifferencesFacebook Profile:                Facebook Page:•   For an individual            •   For a Business or•   On...
Pages in detailWhilst we will cover the basics for a successfulpage, all the resources you will ever need can befound with...
Before we get started
What’s a Vanity URL?
Vanity URL• It is your page’s unique name• Available once you receive 20 likes• Initially your page will have a URL like t...
Getting the Basics right•   Images•   Applications•   About•   Posting•   Interacting•   Insights•   Paid Advertising
ImagesFacebook is a visual medium and the posts withthe best images get the best response:• Get the sizes right• Edit your...
Example 1• Image size 529 x409 pixels
…For Cover Photo 851 x 315 pixels
Example 2
…One Click in Picassa….
Example 3
…Picassa again
Example 4
…Picassa and Photoshop
Why Add Contact Details• Branding• Helping them to buy
Contact Details
..continued
How it looks
Get it right• Invest in a decent camera or ensure that the  camera you have can produce the image sizes  you need.• Camera...
Important Facebook Image sizes• Cover Photo : 851 x 315 pixels• Profile Image: 160 x 160 pixels• Timeline Image: 403 x 403...
Applications
Applications•   Position them as you want•   Photos, Videos, and Likes will always be there•   Link Twitter to your Facebo...
Editing Applications• Hover over the right corner and a pencil will  appear…..click to bring up options
Editing Applications
About Section• Accurate contact information• Location• Detail as much as you can that will enhance the  followers experien...
Café Fish
7 Types of Post1.   Statuses2.   Photos3.   Videos4.   Offers5.   Events6.   Milestones7.   Questions
Too Busy?• Set the year/month/day and time you want  your post to appear
Manage them in your Activity Log
Scheduled for tonight at 7pm as I am               busy…
Best Practice•   How often?•   What type of post works best?•   When should I post?•   How can I get more people to follow...
There are no simple answers• Every business is different• You have a style and image that you believe works for your  busi...
Who should I interact with?• Like and interact with businesses in your local  community• Like and interact with your custo...
How often should I interact?• Daily• When it’s relevant• Remember your followers are likely to see  your interactions in t...
What should I say?•   Be polite•   Be personable•   Provide value•   Don’t shout
Sharing other page’s posts?• If it’s relevant to your page,• If it matches your theme and voice• If you think your followe...
10 minute break
Before the break• We Covered:  – The Importance of Social Media  – The Facebook Basics from Images to Interacting
What are Facebook Insights?Facebook Insights are a simple tool to monitoryour page’s or individual post’s performance.Thes...
Facebook Insights
Demographics
What do these mean?• 62% Female - 36% Male Split• Largest percentile is aged 25 - 34 years old• Mainly between 25 – 44 yea...
Promote your page• Have a link to your page on your website• Create a Vanity URL• Ensure it’s on all your business cards a...
Paid Advertising• Allows you to set your own budget• Target a specific audience by  – Gender  – Age  – Location  – Interes...
Offers• Officially available to Pages with over 400 likes  but from what we can see is available if you  have over 200.• A...
It’s not formal but…•   Be polite•   Be open•   Be engaging•   Don’t shout•   Have fun with it
Facebook Questions and Answers
Twitter
What is Twitter?• Twitter is an information network. Millions of  people, organizations, and businesses use it to discover...
Twitter Tour• For those of you not used to Twitter here is  their simple guide:• http://support.twitter.com/articles/20169...
What are # Hashtags?• The # symbol, called a hashtag, is used to mark  keywords or topics in a Tweet.• People use the hash...
What are Replies and Mentions?                      @• Using the @ sign before someone’s username  allows you to direct a ...
1. Search –twitter.com/search
#Stockbridge Edinburgh
Results
Twitter Best PracticesBuild a following, reputation and Customer’s trustwith these simple practices:• Share• Listen• Ask• ...
Some Tips• Tweet 80% of content that your followers will  find helpful and 20% as self promotion• Before you click send as...
Tweetdeck
Questions and Answers
Introducing Social Media
Introducing Social Media
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Introducing Social Media

  1. 1. Introducing Social Media by
  2. 2. Introductions• “The Facebook guys”• Miles Mussen• Ryan Marshall• Since 2009 we have been running the Stockbridge Edinburgh Facebook page• We won The AXA Insurance Community Challenge for Scotland in 2010• We have over 5600 followers on Facebook and over 1000 on Twitter
  3. 3. Aims of the Course• Help you get an understanding of Social Media• Get you thinking about a strategy• Allow you to understand the basics of Facebook and Twitter for Businesses• Give you some simple principles to help build a following on Facebook and Twitter• Hopefully answer any specific questions you might have…remember no question is too basic
  4. 4. Why is it so important?When only 14% of the population trust Advertising but 90% of the population trustrecommendations on Social Media…..
  5. 5. What is Social Media?Very simply Social media is: “An online conversation”So who’s talking:• your customers• your employees• your investors• your critics• your fans• your competition…..• In fact anyone who has internet access and an opinion
  6. 6. Just a few to think about...
  7. 7. What can it do for you?• Help you listen to customers and build relationships• Develop an online personality• Respond quickly and effectively to both positive and negative reviews• Introduce your brand, shop front, products and services to new customers• Compliment other marketing campaigns• Build links for Search Engine Optimisation
  8. 8. What it is not…• Quick sure-fire way to more sales, bookings, tickets etc• Effortless – but it is easy (with our help)• Shouting – “It’s not about selling, it’s about helping people to buy”
  9. 9. Get a Strategy• What are your goals?• Who are you trying to reach? Who are your audience?• How will you attract – followers, fans, likes, re- tweets, links?• How much time do you have?• How will you manage your reputation?
  10. 10. Facebook
  11. 11. Facebook Facts• Launched 2004• As of September 2012 Facebook has over 1 Billion active users• Half of those use Facebook from a Mobile device• The average user : – Spends 55 minutes logged onto Facebook each day – Is connected to 130 friends – Likes 2 pages a month
  12. 12. What is FacebookA Social Networking Service that is:• Free• A personal Website• An address book• An events diary• An email account• A place to store and share your photos and videos• An instant messaging and video messaging service• A bulletin board• A scrapbook• A subscription service to your favourite brands, shops & places• A place to create, manage and share a page for your business, charity or group• Its power comes from people – ‘21st Century word of mouth’
  13. 13. The Three Facebook Levels1. Facebook Profile2. Facebook Page3. Facebook GroupThe two you need worry about, run from thebasic concept of TimelineIntroducing Timeline
  14. 14. The DifferencesFacebook Profile: Facebook Page:• For an individual • For a Business or• Only one per person Organization • Allowed multiple• Limited to 5000 friends Administrators• Profiles can be as private • Unlimited or public as you want this number of followers is controlled within your • Pages are Public Privacy Settings • Unlimited number of pages per individual
  15. 15. Pages in detailWhilst we will cover the basics for a successfulpage, all the resources you will ever need can befound within The Facebook Help Centre on thislink:• www.facebook.com/business/buildThe following is how Facebook outlines BusinessPages for you:• www.facebook.com/business
  16. 16. Before we get started
  17. 17. What’s a Vanity URL?
  18. 18. Vanity URL• It is your page’s unique name• Available once you receive 20 likes• Initially your page will have a URL like this: https://www.facebook.com/pages/Womankind- Beauty/112746315490293?fref=ts• Claiming your Vanity URL allows you to get rid of the numbers and therefore make it easier to promote elsewhere i.e www.facebook.com/WomankindBeauty• Check the spelling before you claim it as once set it cannot be changed.
  19. 19. Getting the Basics right• Images• Applications• About• Posting• Interacting• Insights• Paid Advertising
  20. 20. ImagesFacebook is a visual medium and the posts withthe best images get the best response:• Get the sizes right• Edit your photos (Photoshop express editor, Pixlr and Picassa are free and easy to use)• Put your contact details at the bottom of them all (contact number and web address)
  21. 21. Example 1• Image size 529 x409 pixels
  22. 22. …For Cover Photo 851 x 315 pixels
  23. 23. Example 2
  24. 24. …One Click in Picassa….
  25. 25. Example 3
  26. 26. …Picassa again
  27. 27. Example 4
  28. 28. …Picassa and Photoshop
  29. 29. Why Add Contact Details• Branding• Helping them to buy
  30. 30. Contact Details
  31. 31. ..continued
  32. 32. How it looks
  33. 33. Get it right• Invest in a decent camera or ensure that the camera you have can produce the image sizes you need.• Cameras on most phones will give you an ample sized image• Know the sizes you need the results will be so much better
  34. 34. Important Facebook Image sizes• Cover Photo : 851 x 315 pixels• Profile Image: 160 x 160 pixels• Timeline Image: 403 x 403 PixelsAs long as the Original Image is larger than thesesizes it can cropped down to fit or repositionedwithin Facebook….always check before posting
  35. 35. Applications
  36. 36. Applications• Position them as you want• Photos, Videos, and Likes will always be there• Link Twitter to your Facebook Page via tabs• Search and Find Applications that might enhance your page i.e e-commerce tabs, book now tabs, Static HTML
  37. 37. Editing Applications• Hover over the right corner and a pencil will appear…..click to bring up options
  38. 38. Editing Applications
  39. 39. About Section• Accurate contact information• Location• Detail as much as you can that will enhance the followers experience and aid them to visit/call or buy.• Create Milestones• Facebook is introducing “Graph Search” that will rely on this information to be accurate alongside proper images. Your page’s ability to appear in these searches and it’s ranking will be affected by what you put in here so make it as detailed and as accurate as you can!• http://www.facebook.com/about/graphsearch
  40. 40. Café Fish
  41. 41. 7 Types of Post1. Statuses2. Photos3. Videos4. Offers5. Events6. Milestones7. Questions
  42. 42. Too Busy?• Set the year/month/day and time you want your post to appear
  43. 43. Manage them in your Activity Log
  44. 44. Scheduled for tonight at 7pm as I am busy…
  45. 45. Best Practice• How often?• What type of post works best?• When should I post?• How can I get more people to follow my page?
  46. 46. There are no simple answers• Every business is different• You have a style and image that you believe works for your business try and replicate that in your page• Experiment, try and think like one of your customers, when are they likely to be most active, what do they want to see?• Find a theme and voice that matches your target audience (look at competitors and major brands)• Mix up your content• Monitor the results• Be open and don’t shout• Remember this is your business page and not your personal page
  47. 47. Who should I interact with?• Like and interact with businesses in your local community• Like and interact with your customers business pages• Like and interact with any page that your customers might like• However ONLY like and interact with pages you want to be associated with• Remember don’t shout… Be polite and personable
  48. 48. How often should I interact?• Daily• When it’s relevant• Remember your followers are likely to see your interactions in their News Feeds
  49. 49. What should I say?• Be polite• Be personable• Provide value• Don’t shout
  50. 50. Sharing other page’s posts?• If it’s relevant to your page,• If it matches your theme and voice• If you think your followers would be interested…then Share it
  51. 51. 10 minute break
  52. 52. Before the break• We Covered: – The Importance of Social Media – The Facebook Basics from Images to Interacting
  53. 53. What are Facebook Insights?Facebook Insights are a simple tool to monitoryour page’s or individual post’s performance.These are broken into:• Demographics• Likes• Friends of Fans• Talking About This• Reach
  54. 54. Facebook Insights
  55. 55. Demographics
  56. 56. What do these mean?• 62% Female - 36% Male Split• Largest percentile is aged 25 - 34 years old• Mainly between 25 – 44 years old• 87% from the UK and the majority are from Edinburgh• This allows us to target our posts at the market that matters most
  57. 57. Promote your page• Have a link to your page on your website• Create a Vanity URL• Ensure it’s on all your business cards and any promotional literature• Add it in any Advertising you do
  58. 58. Paid Advertising• Allows you to set your own budget• Target a specific audience by – Gender – Age – Location – Interests• Drive traffic to your website or gain likes to your page
  59. 59. Offers• Officially available to Pages with over 400 likes but from what we can see is available if you have over 200.• As it is paid it will depend on how many friends of followers you have i.e your potential reach• Here is a Facebook guide: http://www.facebook.com/help/pages/offers
  60. 60. It’s not formal but…• Be polite• Be open• Be engaging• Don’t shout• Have fun with it
  61. 61. Facebook Questions and Answers
  62. 62. Twitter
  63. 63. What is Twitter?• Twitter is an information network. Millions of people, organizations, and businesses use it to discover and share new information.• On Twitter, anyone can read, write and share messages of up to 140 characters. These messages, or “Tweets”, are public and available to anyone interested in them.• Twitter users subscribe to your messages by following your account.• Followers receive all of your “Tweets” in their timeline (a feed of all the accounts they are following)
  64. 64. Twitter Tour• For those of you not used to Twitter here is their simple guide:• http://support.twitter.com/articles/20169519
  65. 65. What are # Hashtags?• The # symbol, called a hashtag, is used to mark keywords or topics in a Tweet.• People use the hashtag symbol # before a relevant keyword or phrase (no spaces) in their Tweet to categorize those Tweets and help them show more easily in Twitter Search.• Clicking on a hashtagged word in any message shows you all other Tweets marked with that keyword.• Hashtags can occur anywhere in the Tweet – at the beginning, middle, or end.
  66. 66. What are Replies and Mentions? @• Using the @ sign before someone’s username allows you to direct a Tweet to them. This can be in the form of a Reply i.e @stockbridgetwit thanks for the help #Love#Stockbridge• or in the form of a mention i.e thanks @stockbridgetwit for all the help #Love# Stockbridge
  67. 67. 1. Search –twitter.com/search
  68. 68. #Stockbridge Edinburgh
  69. 69. Results
  70. 70. Twitter Best PracticesBuild a following, reputation and Customer’s trustwith these simple practices:• Share• Listen• Ask• Respond• Reward• Demonstrate wider leadership and know-how• Establish the right voice
  71. 71. Some Tips• Tweet 80% of content that your followers will find helpful and 20% as self promotion• Before you click send ask yourself “would I follow this person based solely on this one tweet”…..if it’s yes hit send• Share your expertise, be the go to page for a topic and as a reliable source of information• Be proactive, provide value be personable
  72. 72. Tweetdeck
  73. 73. Questions and Answers
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