Knowledge Management Introduction


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Knowledge Management Introduction

  1. 1. Knowledge Management October 2007 Štefan Urbánek
  2. 2. Contents I. What is Knowledge Management II.How we did it III.How to get it done Štefan Urbánek, 2007 2
  3. 3. I. What is Knowledge What problems it solves, where it fits.
  4. 4. It Is a Business Activity treating the knowledge component of business activities as an explicit concern of business reflected in strategy, policy, and practice at all levels of the organization; and, making a direct connection between an organization's intellectual assets (explicit and tacit) and positive business results. Barclay and Murray Knowledge management is a collaborative and integrated approach to the creation, capture, organization, access and use of an enterprise’s intellectual assets. Grey Štefan Urbánek, 2007 4
  5. 5. It Is a Business Activity Explicit (recorded) tacit (personal know-how) intellectual assets intellectual assets ! time Oragnisational memory Positive business results Štefan Urbánek, 2007 5
  6. 6. What does it mean? Few examples
  7. 7. Lost Knowledge Capital people join and leave teams team members share knowledge lost member is lost knowledge ? ? Štefan Urbánek, 2007 7
  8. 8. Learning Organisation people join and leave learning teams team members store and share when one leaves a team, team retains its knowledge Štefan Urbánek, 2007 8
  9. 9. Time meeting, analysis knowledge sharing knowledge application 1+1=? 2 1+1=? 2 No KM time With KM No KM With KM free time Štefan Urbánek, 2007 9
  10. 10. Summary I. Helps people do their jobs and save time through better decision making and problem solving Promotes peer-to-peer mentoring develops a common language Diffuses best practises cross-fertilizes ideas and increases opportunities for innovation Builds organisational memory Štefan Urbánek, 2007 10
  11. 11. Paradigm Shift knowledge is power sharing knowledge is more powerful Štefan Urbánek, 2007 11
  12. 12. II. How we did it How it was born, how it grew, how is it now and what is Wiki
  13. 13. From the Beginning Started as DWH team knowledge storage Infected neighboring teams Now official knowledge management for IT Increases collaboration, saves time, reveals misinformation Seeded in marketing department Plan to make whole organization participate and migrate existing prehistoric knowledge management systems Štefan Urbánek, 2007 13
  14. 14. Instant Solution: Wiki Collaborative space anyone can add, edit, discuss, correct Information put into context connected with related information, knowledge, people or documents Place for knowledge refinement incremental idea creation Wiki social error correction Štefan Urbánek, 2007 14
  15. 15. Collaborative Space participants pages links back links discussions Štefan Urbánek, 2007 15
  16. 16. Demo (some screen-shots from Wiki here...) Štefan Urbánek, 2007 16
  17. 17. Summary II. The Tool is Wiki many implementations exist Information is put into context linked with people and other knowledge Collaboration is the way sharing, evolution, refinement, correction Štefan Urbánek, 2007 17
  18. 18. Discussion Customer Services Strategy Technical Commercial Forums Wiki Human Resources IT Glossary Processes Štefan Urbánek, 2007 18
  19. 19. III. How to get it done What to do to have knowledge management and what to do to make it work
  20. 20. Before we start Nature of knowledge: Štefan Urbánek, 2007 20
  21. 21. Start Define knowledge management strategy Perform knowledge audit Create plan Define and assign roles Adjust processes and prepare cultural change Pick a tool Štefan Urbánek, 2007 21
  22. 22. Steps and roles time Research and plan Create and seed Grow Use and benefit sponsor - pushes the project, takes care of resources, removes obstacles evangelist - maintains knowledge, motivates others, seeds core knowledge, corrects, links participants - feed, discuss, refine, use Štefan Urbánek, 2007 22
  23. 23. Possible Issues Resistance to change “not invented here”, “we have been doing it like this for ages, it works” No Time and no Desire “I have millions of more important things to do” No Trust “people are trolls by nature”, “it is not complete” Low or no Sponsorship Štefan Urbánek, 2007 23
  24. 24. Recommendations Do not design, let it grow it is an evolutionary process that must be embedded into the organizational culture knowledge management is alive, sometimes unpredictable Trust people, they will trust you motivate do not add many restrictions, they can discourage people social moderation will do emerge Štefan Urbánek, 2007 24
  25. 25. Summary III. Almost always requires a cultural change if not a complete transformation or tweaking of existing culture(s) Put people and culture first systems and tools are second Štefan Urbánek, 2007 25
  26. 26. Discussion III. Chaotic Ad-hoc Managed Agile Štefan Urbánek, 2007 26
  27. 27. Thank You Creative Commons Attribution-Noncommercial-Share Alike Štefan Urbánek, 2007 27
  28. 28. Credits
  29. 29. Images Brain image: Wikimedia Commons, Human Brain Beans and peas image: Project Gutenberg,, Outlines of Lessons in Botany, Part I; From Seed to Leaf, by Jane H. Newell, Illustrated by H. P. Symmes Seeds image: Wikimedia Commons, Seeds / Star Anise Štefan Urbánek, 2007 29