TMA World Blog 2013 I Don't Care Whether You Are Happy!
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TMA World Blog 2013 I Don't Care Whether You Are Happy!

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A TMA World blog post, from our Director of Learning Deployment, David Hall. David explains why the ROI of learning should be measured by deployment (what the learners do differently as a result of ...

A TMA World blog post, from our Director of Learning Deployment, David Hall. David explains why the ROI of learning should be measured by deployment (what the learners do differently as a result of the learning), rather than happy sheets.

To find out why there is no ROI without deployment, contact us enquiries@tmaworld.com

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TMA World Blog 2013 I Don't Care Whether You Are Happy! TMA World Blog 2013 I Don't Care Whether You Are Happy! Presentation Transcript

  • I Don’tCareWhetherYou Are HappyDavid HallTMA World │ Director of Learning Deployment
  • I Don’t Care Whether You Are Happy I Don’t Care Whether You Are Happy But You’re OK Because Lots of Other People Do.
  • I Don’t Care Whether You Are HappyIn fact at the end of every training course you areasked to say justhow happy you are…with the course, the trainer, the venue, thematerials,your participation, etc. View slide
  • I Don’t Care Whether You Are Happy We really do care about your happiness. Well actually I don’t! Your happiness is way at the bottom of my list of key questions for learners. View slide
  • I Don’t Care Whether You Are HappyI want to know…• Exactly what have you learned?• How much has your understanding of the subject increased?• How much more skilled are you now than before you attended the course?• How much more confident are you in applying your skills and understanding back in the real world of the workplace?
  • I Don’t Care Whether You Are HappyAnd above all, way above all thesefine questions, right at the top ofthe list, number one in myinterrogation hit parade is… What are you going to do differently?
  • I Don’t Care Whether You Are HappyOr to put it more bluntly… are you going to do anythingdifferently?And if so what?When?Where?andHow?
  • I Don’t Care Whether You Are Happy When I know that learners have a determination and a plan to deploy that learning, then, and only then, will I be interested in how happy they are.
  • I Don’t Care Whether You Are Happy And another thing, whilst I am on the subject of making learners happy. Do you know the amount of time and effort that goes into this in relation to how much learners make us happy?
  • I Don’t Care Whether You Are Happy In my humble estimation I would say that the providers of learning, right from the organizers, designers, facilitators, admin, L and D support and a whole host of other unsung heroes concern themselves with making their passengers on their learning journeys as happy as kids on Christmas day and in return…?
  • I Don’t Care Whether You Are Happy Well that’s enough from me for today, we will explore that question next time. Let me know what you think. Have a happy day.
  • I Don’t Care Whether You Are HappyTo learn more about how we can help your organization, please contact us at enquiries@tmaworld.com or visithttp://www.tmaworld.com/training-solutions/