Thriving in a Global Organization
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Thriving in a Global Organization

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Working across borders is becoming an increasingly complex experience. Succeeding in a global organization requires a specific set of virtual, cross-cultural and communication skills which ensure that ...

Working across borders is becoming an increasingly complex experience. Succeeding in a global organization requires a specific set of virtual, cross-cultural and communication skills which ensure that working relationships thrive and all business objectives are surpassed.

This presentation examines best practices for managers with cross-border roles who want to succeed in complex global companies.

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Thriving in a Global Organization Thriving in a Global Organization Presentation Transcript

  • Russell HarlowWELCOME TO:Thrivingin a GlobalOrganization
  • The 21st century organization Global Networked Diverse Virtual © Transnational Management Associates Ltd. All Rights Reserved. 2
  • What is shaping your environment? Global Context V U C A Volatility Uncertainty Complexity AmbiguityVery rapid rates High Many powerful High levels of of change unpredictability forces paradox and interacting confusion © Transnational Management Associates Ltd. All Rights Reserved. 3
  • The 3 focus areas © Transnational Management Associates Ltd. All Rights Reserved. 4
  • Initiative and self-direction• Define, prioritize and complete tasks without direct supervision• Check and clarify roles and resources• Make an impact by taking the initiative to create a virtual ‘presence’ © Transnational Management Associates Ltd. All Rights Reserved. 5
  • A virtual presence Trust- worthy How do you create and maintain a good virtual Likable Valuable presence? Memorable © Transnational Management Associates Ltd. All Rights Reserved. 6
  • A virtual presence Trust- worthy Qualities that generate trust accessibility, cultural intelligence Attitudes that are likeable helpful, respectful Valuable Likeable Actions that bring you to mind over deliver, be positiveAttributes that make you valuable real expertise, quality connections Memorable © Transnational Management Associates Ltd. All Rights Reserved. 7
  • Social and cross-cultural skills• Interact effectively with colleagues at different levels and from different cultures• Maintain a virtual network of people who help to get things done• Manage cultural conflicts and misperceptions © Transnational Management Associates Ltd. All Rights Reserved. 8
  • Managing conflict at a distance Virtual distance and cultural differences can trigger a downward communication and relationship spiral • Misunderstanding • Mistrust of intentions • Increased tension • Conflict • Breakdown © Transnational Management Associates Ltd. All Rights Reserved. 9
  • Different cultural styles | communication EXPLICIT IMPLICIT “ “Meaning is on the surface. We “Meaning is below the surface. mean what we say and say We may imply what we mean what we mean.” and not tell you directly.” SIMPLE COMPLEX Reveal complete thought Reduce to basics process and context” © Transnational Management Associates Ltd. All Rights Reserved. 10
  • Flexibility and Adaptability• Respond positively to changing structures, roles and responsibilities• Adapt to unexpected pressures• Deal effectively with conflicting priorities © Transnational Management Associates Ltd. All Rights Reserved. 11
  • Conflicting priorities Saying „no‟ without saying „no‟ © Transnational Management Associates Ltd. All Rights Reserved. 12
  • Managing conflict strategies• Diagnose why the conflict has happened:” be curious rather than furious !”• Ask questions to uncover the „hidden‟ competing priorities• Keep an open mind: in a VUCA world the “bigger picture” is fuzzier• Try to transform the conflict from a threat to a collaborative problem solving opportunity. © Transnational Management Associates Ltd. All Rights Reserved. 13
  • Please visit our website www.tmaworld.com Get in touch! Contact us at enquiries@tmaworld.comTMA World is a leader in developing talent for the global workplace. © Transnational Management Associates Ltd. All Rights Reserved. 14
  • TMA World is a leader in developing talent for theglobal workplace. Across 50 countries we applya blend of experiential workshops and e-learningmethodologies to enable individuals at all levels tolead and collaborate across distances and difference: Develop leaders - who possess appropriate global mindsets and competencies Engage global teams - to collaborate seamlessly and support international growth Achieve consistency - across cultures, methodologies and management Harmonize cross-border relationships - both internally and externally Unify your people - to enable the free flow of ideas and skills globallyTo find out more about how we can help you address your learning and developmentchallenges, please contact us at enquiries@tmaworld.com or visit our websitewww.tmaworld.comLondon New York San Francisco Hong Kong Singapore Bangalore Moscow © Transnational Management Associates Ltd. All Rights Reserved. 15
  • TMA World PublicationsWritten by Terence Brake, President, TMA World-Americas http://virtualteamwork.blogspot.com Where In The World Is My Team? Making a success of your virtual global workplace THE FUTURE OF VIRTUAL „Where In The World Is My Team? Making a success of your virtual global TEAMWORK & workplace‟ addresses the issues of „Sanity, Survival and Success in Global COLLABORATION Teams‟. Tools, theories and concepts are introduced to help businesspeople working internationally to understand and develop the competencies required to The work revolution is here and manage and lead global teams. now! This blog builds on the work of my new book - The Global Leader: Critical Factors For Creating The World Class Where in the World is My Team? Organization by discussing the latest thinking Globalization may have become a cliché, but that doesn‟t make it any less real or on virtual teamwork and any easier to achieve and sustain. Global competitiveness requires continuous collaboration. Enjoy! attention to core capabilities. „The Global Leader‟ addresses one of the most critical capabilities needed for winning in this new business environment: a company‟s ability to develop global leaders throughout its organization. Managing Globally „Managing Globally‟ is a practical, self-help guide to help you develop key management skills for working with other cultures. Packed with essential tips and advice you will learn how to adapt to different working practices, from overcoming language barriers, making presentations and carrying out negotiations to working in global teams and managing conflict. Managers Handbook A comprehensive guide to learning key management skills, understanding core business concepts, and planning a successful career, „Managers Handbook‟ is both an introduction for new managers and an up-to-date reference for experienced managers and those working in new businesses. © Transnational Management Associates Ltd. All Rights Reserved. 16