201207 Tech Decisions: Technology Top 10

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Announcement of Tech Decisions top 10 articles in 2012 where my Silver Linings article placed 9th.

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201207 Tech Decisions: Technology Top 10

  1. 1. Property Casualty 360This copy is for your personal, non-commercial use only. To order presentation-ready copies for distribution to your colleagues, clients or customers,click the "Reprints" link at the top of any article.Technology Top 10 Slideshow: Stories to Reflecton from the First Half of 2012The old saying goes, “Time flies when you’rehaving fun,” and that’s what the first sixmonths of 2012 have been like for theinsurance technology industry.The industry is still debating legacy issues, butthe challenges of keeping up with changes intechnology—for business and personal use—have never been greater.PropertyCasualty360.com and Tech Decisionsmagazine have been covering important issuesthis year that range from the challenges ITleaders face to revolutionize their companies toa scenario where personal auto insurance mayno longer be the driver of the personal linesengine.Click on the slideshow to see what stories havedominated the discussion thus far in 2012.BY ROBERT REGIS HYLE, PROPERTYCASUALTY360.COMJuly 18, 2012 • ReprintsPage 1 of 7Technology Top 10 Slideshow: Stories to Reflect on from the First Half of 2012 | Propert...10/15/2012http://www.propertycasualty360.com/2012/07/18/technology-top-10-slideshow-stories-to...
  2. 2. No. 10: CIOs as Revolutionaries? Technology Spurring Change Among CarriersBy Robert Regis HyleIn its 2012 Global Insurance Outlook, Deloitte Research insurance leader Sam Friedman issues aninteresting description of technology leaders in the insurance industry. He describes their work as“revolutionary,” and points out the important decisions CIOs make today are less about software orreengineering processes than they are about transformation.No. 9: Analytics Provides the Silver Lining for New Policy SystemsBy Steven M. CallahanThe systemic challenge facing the industry hidden amid all these critically relevant and immediate economic,regulatory, and competitive distractions can no longer be found in simplistic product variations and reducedcycle times. Market diversity, increased options, advances in consumer awareness with easy access toinformation, and ubiquitous and affordable technology has changed the competitive landscape.Page 2 of 7Technology Top 10 Slideshow: Stories to Reflect on from the First Half of 2012 | Propert...10/15/2012http://www.propertycasualty360.com/2012/07/18/technology-top-10-slideshow-stories-to...
  3. 3. No. 8: Social Media: Reach Out and Touch SomeoneBy Robert Regis HyleIt’s safe to say that the majority of insurers have some presence in social media today. The effectiveness oftheir efforts, however, can be difficult to measure.Page 3 of 7Technology Top 10 Slideshow: Stories to Reflect on from the First Half of 2012 | Propert...10/15/2012http://www.propertycasualty360.com/2012/07/18/technology-top-10-slideshow-stories-to...
  4. 4. No. 7: The Road Less TraveledBy Indivar KhoslaWith a continued soft economy impacting top line revenues and a marketplace with fast changing consumerbehavior dynamics, insurance carriers looking to be industry leaders need to continue to focus on reducingoperational expense and ways to effectively cater to new customer service demands.Page 4 of 7Technology Top 10 Slideshow: Stories to Reflect on from the First Half of 2012 | Propert...10/15/2012http://www.propertycasualty360.com/2012/07/18/technology-top-10-slideshow-stories-to...
  5. 5. No. 6: Big Data is Blowing UpBy Robert Regis HyleMany insurers have chosen to take a wait and see attitude on the subject of unstructured data, which theysomewhat nervously refer to as “big data.” But if insurers are to use this data effectively, particularly withbusiness intelligence (BI) tools, they need to begin making plans.No. 5: Bench Strength: Core Systems Replacement Needs Good HandsBy Robert Regis HyleAs technology changes the way insurance carriers do business, companies are forced to adapt to thosechanges. But the technology is not the only thing changing; so too is the way carriers go about purchasing integrated solutions—particularly those core solutions that are so vital—and expensive—to buy.No. 4: Insurers Seek the Coolness Factor with Mobile TechnologyPage 5 of 7Technology Top 10 Slideshow: Stories to Reflect on from the First Half of 2012 | Propert...10/15/2012http://www.propertycasualty360.com/2012/07/18/technology-top-10-slideshow-stories-to...
  6. 6. By Robert Regis HyleMobility continues to soar over the technology world as well as provide business value to insurers because ofits direct connection to business transactions and core systems.No. 3: Claims Technology Steps Out of the ShadowsBy Michael P. VoelkerThe 2012 U.S. Property Claims Satisfaction Study done by J.D. Power and Associates confirmed what mostinsurers already know: Claims satisfaction is directly linked to customer retention.Page 6 of 7Technology Top 10 Slideshow: Stories to Reflect on from the First Half of 2012 | Propert...10/15/2012http://www.propertycasualty360.com/2012/07/18/technology-top-10-slideshow-stories-to...
  7. 7. No. 2: Configuration or Contortion? Making the Best Choice in Policy SystemsBy Michael P. VoelkerWhen choosing a policy administration system, insurers are looking for the ability to make as many changesas possible through “rules and tools”-based configuration rather than code-based customization.No. 1: A World Without Personal Auto InsuranceBy Robert Regis HyleAs technology changes the way insurance carriers do business, companies are forced to adapt to thosechanges. But the technology is not the only thing changing; so too is the way carriers go about purchasing integrated solutions—particularly those core solutions that are so vital—and expensive—to buy.© 2012 PropertyCasualty360, A Summit Business MediawebsitePage 7 of 7Technology Top 10 Slideshow: Stories to Reflect on from the First Half of 2012 | Propert...10/15/2012http://www.propertycasualty360.com/2012/07/18/technology-top-10-slideshow-stories-to...

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