Week 3 - Systems Thinking

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Week 3 of MIS5001 Information Technology Management course taught by Prof. Johnson at Temple U. Fox School of Business

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Week 3 - Systems Thinking

  1. 1. PROF. STEVEN L. JOHNSON TEMPLE U. FOX SCHOOL OF BUSINESS IT Management MIS5001: Week 3
  2. 2. Today’s Agenda <ul><li>Announcements: Assignment Recap </li></ul><ul><li>Case Discussion </li></ul><ul><li>Exercise 1 </li></ul><ul><li>Exercise 2 </li></ul><ul><li>Discussion: Systems Thinking </li></ul><ul><li>Discussion: Reading </li></ul><ul><li>Discussion: Blog post </li></ul>
  3. 3. STARS Air Ambulance <ul><li>What “business” is this organization in? </li></ul><ul><li>What is their funding model? </li></ul><ul><li>If you were a manager at STARS, how would you recruit new employees? </li></ul>
  4. 4. Case Discussion Questions <ul><li>What should the role of IS and IT be at STARS? </li></ul><ul><li>How should the new CIO proceed to gain the trust and co-operation of the other senior managers and the CEO? </li></ul><ul><li>How should the new CIO handle the proliferation of consultants and IT projects at STARS? </li></ul><ul><li>How should the CIO deal with the “distributed” nature of IS work at STARS? </li></ul>
  5. 5. 1-Minute Essay <ul><li>What is something you learned? </li></ul><ul><li>What would you like to know more about? </li></ul><ul><li>Other comments </li></ul>
  6. 6. Exercise 1
  7. 7. Exercise 2
  8. 8. Summary of Other Reading <ul><li>“ In every feedback loop... information about the result of a transformation or an action is sent back to the input of the system in the form of input data.” (Principia Cybernetica Web) </li></ul><ul><li>“ One of the key benefits of systems thinking is ... to raise our thinking to the level at which we create the results we want as individuals and organizations even in those difficult situations marked by complexity, great numbers of interactions, and the absence or ineffectiveness of immediately apparent solutions.” (Overview of Systems Thinking) </li></ul><ul><li>Business process is “collection of related, structured activities or tasks that produce a specific service or product for a particular customer.” (Wikipedia) </li></ul>
  9. 9. Blog Post Discussion <ul><li>Video Phone, Skype </li></ul><ul><li>Email: Reply All </li></ul><ul><li>Instant Messaging </li></ul><ul><li>Physician access </li></ul><ul><li>GPS </li></ul><ul><li>Social media </li></ul><ul><li>Overnight shipping </li></ul><ul><li>Auto-correct </li></ul><ul><li>Auto-routing </li></ul><ul><li>Electronic batch records </li></ul>

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