IT Management Week 4 - Enterprise Applications
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IT Management Week 4 - Enterprise Applications

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Week 4 of MIS5001 Information Technology Management course taught by Prof. Johnson at Temple U. Fox School of Business

Week 4 of MIS5001 Information Technology Management course taught by Prof. Johnson at Temple U. Fox School of Business

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    IT Management Week 4 - Enterprise Applications IT Management Week 4 - Enterprise Applications Presentation Transcript

    • PROF. STEVEN L. JOHNSON Twitter: @StevenLJohnson http://stevenljohnson.org http://community.mis.temple.edu/mis5001spring12johnson/ Week 4 – Enterprise Applications MIS5001: Information Technology Management
    • Today ’s Agenda
      • Announcements
      • Case Discussion
      • Recap: Blog Discussion Question
      • Activity: Reading Discussion
    • Case Study Discussion
      • What does Cisco do?
      • Who are Cisco’s customers?
      • Why has been so successful?
      • What role has IT played in Cisco’s success?
        • External interface
        • Internal uses
    • Case Discussion Questions
      • How was the ERP project justified to the board for approval? Do you agree or disagree with the approach and decision?
      • What was Solvik ’s web strategy for Cisco? How did the Internet and Intranet strategies tie in with the ERP project? Why was the ERP project essential for their web strategy to succeed?
      • What makes a good manager for the projects described in this case? How high in the organization should the manager sit?
    • 90-Second Reflection
      • What would you like to remember about enterprise systems?
      • What do you have questions about?
      • Any other comments?
    • Blog Discussion
      • ERP success factors
    • Activity
      • Process
        • Form 4 groups (count off 1 – 2 – 3 - 4, 1 – 2 – 3 - 4, ...)
        • As a group, discuss a question
        • 5± minutes discussion per question
        • One person reports out the group ’s answer
        • Different person reports out answer on next question (&etc)
      • Questions
        • Why should a business manager care about SOA?
        • What is the difference between BPM and CRM/ERP?
        • Which is better to implement first: CRM or ERP?
        • What can we learn from the railroad business?
    • PROF. STEVEN L. JOHNSON EMAIL: [email_address] Twitter: @StevenLJohnson http://stevenljohnson.org http://community.mis.temple.edu/mis5001spring12johnson/ For More Information