Steve Zagarola

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Quality Professional and pioneer for the application of statistical quality methods to diverse industries and processes. Technical editor for Six Sigma for Dummies. Author of more than 100 articles and conference talks on Six Sigma, Statistical Process Control, Design of Experiments, Plastics processing, package design and manufacturing and optimization. Award winning conference speaker. Inventor with patents in package design and advanced performance testing. International seminar leader in three languages and in five continents. Choi Kwan Do martial arts Black Belt. Improvisational piano musician.

six sigma lean process career management manufacturing leadership problem solving statistics operations quality product education continuous improvement business operations systematic sustainability kaizen methodology productivity lean with kaizen lean leadership kaizen cycle kaizen job search statistical process control solutions quality control spc innovation dmaic roi control employee engagement engagement success professional planning marketing analytics measurement benchmark customer-centric customer-oriented network entrepreneurship customer satisfaction services loyalty referral network customer experience customer expectations market portland state university business intelligence sales customer marketingmistakes growth

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Steve Zagarola

Presentations

Six sigma’s 3 critical elements to customer satisfaction

How six sigma solves the employee satisfaction problem

Mastering the Art of Continuous Improvement the Kaizen Way