Why Things Go Awry

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It's not unusual for information management technology projects to go off the rails ... but the usual reasons they do may surprise you!

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Why Things Go Awry

  1. 1. © 2012 Holly Group All Rights Reserved. Why Things Go Awry (It’s Probably Not What You Think) Created & Presented by: Steve Weissman Holly Group www.hollygroup.com –– 617-383-4655 sweissman@hollygroup.com Twitter: @steveweissman LinkedIn: steveweissman also on Facebook and Google+ (the most reachable man in the world!)
  2. 2. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. A NASA Project That Crashed and Burned
  3. 3. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Yours probably isn‟t NASA‟s challenge was hardware
  4. 4. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. ckphoto/scibak Process Selection Change Management Leaving Value on the Table
  5. 5. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Sez Who? Sez Me! – Steve Weissman » Best practices consultant, industry analyst, and instructor » Creator/producer of the Certified Information Professional video tutorials and the only accredited CIP prep classroom course » Instructor for AIIM ECM, BPM Certificate classes » President, AIIM New England Chapter » Regular contributor to DOCUMENT, eBizQ, searchcontentmanagement.com, etc.
  6. 6. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. “It‟s Psychology, Not Technology”
  7. 7. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Change Management = Parenting
  8. 8. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Getting People To Do Things They Don‟t Want to Do But Know is Good for Them “Clean your room” “Put a coat on” “Manage your process?” “Eat your vegetables”
  9. 9. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. You Can Tell Them What to Do …
  10. 10. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Politics
  11. 11. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Baggage
  12. 12. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Religion
  13. 13. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. People Power
  14. 14. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Did You Know … More people now have a cell phone than a toothbrush! More tablets and smartphones are being sold today than PCs Customers expect to use a mobile device to interact with 1) us; 2) the information we provide; and 3) the processes that drive our businesses Source: http://www.digitallandfill.org/2012/04/mobile-computing.html
  15. 15. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. The „Consumerization‟ of IT
  16. 16. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Old Dogs, New Tricks
  17. 17. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Old Dogs, New Tricks New ways to capture, work with, share, and consume information » From anywhere, on demand New levels of accessibility » Leveraging consumer devices (BYOD) New levels of usability » Better interfaces mean greater understanding
  18. 18. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Start Where You Can Do the Most Good
  19. 19. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Recipe for Success
  20. 20. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. There‟s More to Value Than Fiscal Awareness
  21. 21. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Not Just Money, but Collaboration Too but process change and collaboration too Not just money,
  22. 22. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Working Better, and Working Better Together … and working better together” “Working better …
  23. 23. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. On the Road to MAXTV®
  24. 24. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 1: The Business Case Economics » Return on Investment » Tends to focus on a single point in time (payback) despite solution lifespans measured in years » Total Cost of Ownership » Suggests spending is finite even though expenses are incurred each and every year of service
  25. 25. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 1: The Business Case Economics Process Change » Greater efficiency, effectiveness » e.g., boosts employee morale and customer satisfaction » Opportunities to realize non-obvious savings » e.g., improved employee retention, early payment discounts
  26. 26. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 1: The Business Case Economics Process Change Collaboration » Less duplication of effort » Saves time, frustration » Better quality » Facilitates review, validation, correction » Reduces risk
  27. 27. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 1: The Business Case Economics Process Change Collaboration All three elements must be minded and measured over time in order to maximize value!
  28. 28. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 1: The Business Case Economics Process Change Collaboration All three elements must be minded and measured over time in order to maximize value! … as must the supporting technology
  29. 29. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 2: The Technology Case Four interconnected strands to be managed and optimized Medium Data Format Context © Holly Group All Rights Reserved.
  30. 30. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 2: The Technology Case Missing or poor data? No utility. Data © Holly Group All Rights Reserved.
  31. 31. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 2: The Technology Case Missing or poor data? No utility. Missing or wrong context? Not meaningful. Data Context © Holly Group All Rights Reserved.
  32. 32. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 2: The Technology Case Missing or poor data? No utility. Missing or wrong context? Not meaningful. Mismatched formats? Not shareable. Data Format Context © Holly Group All Rights Reserved.
  33. 33. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 2: The Technology Case Missing or poor data? No utility. Missing or wrong context? Not meaningful. Mismatched formats? Not shareable. Improper medium? Not receivable. Medium Data Format Context © Holly Group All Rights Reserved.
  34. 34. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 2: The Technology Case Decisions regarding one strand affect all the others. Medium Data Format Context © Holly Group All Rights Reserved.
  35. 35. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Part 2: The Technology Case Decisions regarding one strand affect all the others. All four strands thus must be continually well orchestrated in order to maximize value! Medium Data Format Context © Holly Group All Rights Reserved.
  36. 36. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Plan Ahead Image:jeffreygifford.com/wp-content/uploads/2011/12/Plan_Ahead-300x256.png
  37. 37. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Mind the Label
  38. 38. © 2012 Holly Group All Rights Reserved. © 2012 Holly Group All Rights Reserved. Email: sweissman@hollygroup.com Twitter: @steveweissman Facebook: steveweissman.11 LinkedIn: steveweissman Slideshare: steveweissman1 Weissman’s World: blog.hollygroup.com Thank You! Contact me any time to follow up: Steve Weissman Minister of Process & Information Betterment Holly Group 617-383-4655 www.hollygroup.com

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