Information Management In The 21st Century
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Information Management In The 21st Century

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Getting Maximum Total Value in the dawning new era of information capture, management, collaboration, and sharing ... presented at AIIM New England meeting in Connecticut on May 3, 2012

Getting Maximum Total Value in the dawning new era of information capture, management, collaboration, and sharing ... presented at AIIM New England meeting in Connecticut on May 3, 2012

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Information Management In The 21st Century Information Management In The 21st Century Presentation Transcript

  • Information Management in the 21st Century ___ The Quest for Maximum Total Value Created and Presented by: Steve Weissman Senior Pragmatist & Master Prognosticator Holly Group 617-383-4655 www.hollygroup.com © 2012 Holly GroupAll Rights Reserved. sweissman@hollygroup.com • steveweissman • steveweissman
  • Who Is This Guy? Steve Weissman » User Adviser, Strategy Consultant, and Industry Analyst for 20+ Years » Expert in Business Strategies and Best Practices for Successful Information Management » Creator/Producer of AIIM CIP Instructional Videos and 1st Ever CIP Prep Classroom Course » Instructor for AIIM ECM, BPM Certificate Courses » President of AIIM New England Chapter © 2012 Holly GroupAll Rights Reserved.
  • Cornerstone Concepts Information, not » Data vs. content vs. records vs. Web vs. knowledge Business first, then technology © David April | Dreamstime.com » First the why, then the how Manage by consequence, not by medium » It’s the information that has weight; paper, disk, Web, voice are merely substrates for carrying it Seek Maximum Total Value at every turn © 2012 Holly GroupAll Rights Reserved. » From your information and information technology
  • Case in Point Pranav Mistry: The thrilling potential of SixthSense technology » TEDIndia 2009 © 2012 Holly Group Extracted from http://www.ted.com/talks/pranav_mistry_the_thrilling_potential_of_sixthsense_technology.htmlAll Rights Reserved.
  • Case in Point Pranav Mistry: The thrilling potential of SixthSense technology » TEDIndia 2009 What did you see? © 2012 Holly GroupAll Rights Reserved.
  • The Future is Now New ways to capture, work with, share, and consume information » From anywhere, on demand New levels of accessibility » Leveraging consumer devices: BYOD New levels of usability » Better interfaces mean greater understanding Greater opportunity to derive value » Information without understanding is valueless © 2012 Holly GroupAll Rights Reserved.
  • What’s Past is Prologue Greater potential for malfeasance » No permanent medium = no record = no accountability! Possible degradation of security/privacy » Now the walls have eyes, too Heightened risk of eroded governance » Of the information » Of the access devices © 2012 Holly GroupAll Rights Reserved.
  • Trending Trends Mobility » More tablets and smartphones are being sold today than PCs » More people now have a cell phone than a toothbrush » Customers expect to use a mobile device to interact with 1) us; 2) the information we provide; and 3) the processes that drive our businesses » Employees are increasingly working outside of traditional office environments © 2012 Holly Group Source: http://www.digitallandfill.org/2012/04/mobile-computing.htmlAll Rights Reserved.
  • Trending Trends Analytics » How fast, how many, how much » “You can’t improve what you don’t measure” » A critical component of the quest for value © 2012 Holly GroupAll Rights Reserved.
  • Trending Trends Social » Unstructured, free-flowing means of communication • 140 characters at a time! » Puts many fingers in the information pie • Too many, perhaps? © 2012 Holly GroupAll Rights Reserved.
  • Trending Trends Collaboration » Working better, and working better together • Here, there, and everywhere » The nexus of today’s information dynamics © 2012 Holly GroupAll Rights Reserved.
  • Trending Trends Change management » “It’s psychology, not technology” » ‘Parenting’ in the workplace! © 2012 Holly GroupAll Rights Reserved.
  • What’s This Got to Do With Information Management? Everything! » Because business decisions drive all … » and business decisions are based on information … » for better or for worse! © 2012 Holly GroupAll Rights Reserved.
  • There’s More to Business Than Fiscal Awareness You May Be Implementing for Reasons of Cost or Compliance » To meet new spending restrictions or to mitigate the financial risk of possible violation © 2012 Holly GroupAll Rights Reserved.
  • There’s More to Business Than Fiscal Awareness But Your Success Will Be Measured in Terms of Value » To justify the time, money, and human resources you spend on information management © 2012 Holly GroupAll Rights Reserved.
  • There’s Value, and There’s Maximum Total Value Not just money, but process change and collaboration too We call it MaxTV® » Methodology devised in 1998 based on original research into benefits of enterprise information systems © 2012 Holly GroupAll Rights Reserved.
  • Part 1: The Business Case (The MaxTV® Triad) Economics » Return on Investment • Tends to focus on a single point in time (payback) despite solution lifespans measured in years » Total Cost of Ownership • Suggests spending is finite even though expenses are incurred each and every year of service © 2012 Holly GroupAll Rights Reserved.
  • Part 1: The Business Case (The MaxTV® Triad) Economics Process Change » Greater efficiency, effectiveness • e.g., boosts employee morale and customer satisfaction » Opportunities to realize non- obvious savings • e.g., improved employee retention, early payment discounts © 2012 Holly GroupAll Rights Reserved.
  • Part 1: The Business Case (The MaxTV® Triad) Economics Process Change Collaboration » Less duplication of effort • Saves time, frustration » Better quality • Facilitates review, validation, correc tion • Reduces risk © 2012 Holly GroupAll Rights Reserved.
  • Part 1: The Business Case (The MaxTV® Triad) Economics Process Change Collaboration All three elements must be minded and measured over time in order to maximize value! © 2012 Holly GroupAll Rights Reserved.
  • Part 1: The Business Case (The MaxTV® Triad) Economics Process Change Collaboration All three elements must be minded and measured over time in order to maximize value! … as must the supporting technology © 2012 Holly GroupAll Rights Reserved.
  • Part 2: The Technology Case (The MaxTV® Quadruple Helix) Four interconnected Data strands to be managed and optimized Context Format Medium © 2012 Holly Group © Holly GroupAll Rights Reserved. All Rights Reserved.
  • Part 2: The Technology Case (The MaxTV® Quadruple Helix) Missing or poor data? Data No utility. © 2012 Holly GroupAll Rights Reserved.
  • Part 2: The Technology Case (The MaxTV® Quadruple Helix) Missing or poor data? Data No utility. Context Missing or wrong context? Not meaningful. © 2012 Holly GroupAll Rights Reserved.
  • Part 2: The Technology Case (The MaxTV® Quadruple Helix) Missing or poor data? Data No utility. Context Missing or wrong context? Format Not meaningful. Mismatched formats? Not shareable. © 2012 Holly GroupAll Rights Reserved.
  • Part 2: The Technology Case (The MaxTV® Quadruple Helix) Missing or poor data? Data No utility. Context Missing or wrong context? Format Not meaningful. Medium Mismatched formats? Not shareable. Improper medium? © 2012 Holly Group © Holly Group Not receivable.All Rights Reserved. All Rights Reserved.
  • Part 2: The Technology Case (The MaxTV® Quadruple Helix) Decisions regarding one strand Data affect all the others. Context Format Medium © 2012 Holly Group © Holly GroupAll Rights Reserved. All Rights Reserved.
  • Part 2: The Technology Case (The MaxTV® Quadruple Helix) Decisions regarding one strand Data affect all the others. Context Format Medium All four strands thus must be continually well orchestrated in order to maximize value! © 2012 Holly Group © Holly GroupAll Rights Reserved. All Rights Reserved.
  • Remember Sixth Sense? Brimming with potential to maximize the total value of information » It identifies and formats http://www.pranavmistry.com/projects/sixthsense/ relevant data based on context and medium b a. Document content copied via “pinch” rather than “click” c b. Time displayed on wrist c. Flight status displayed on boarding pass d d. Cellphone dialpad displayed © 2012 Holly GroupAll Rights Reserved. on palm Photo: Lynn Barry
  • This is Information Management in the 21st Century! © 2012 Holly GroupAll Rights Reserved.
  • This is Information Management in the 21st Century! And also this » Microsoft Office Labs 2019 Vision Montage © 2012 Holly GroupAll Rights Reserved. See this online at http://www.youtube.com/watch?v=pzzn87qUDCI
  • Thank You! Please contact me with any questions or comments, or for additional information Steve Weissman Master Pragmatist & Senior Sage sweissman@hollygroup.com 617-383-4655 Twitter: steveweissman LinkedIn: in/steveweissman Fresh observations and opinions only on Weissman’s World! Visit blog.hollygroup.com © 2012 Holly GroupAll Rights Reserved.