Intro to Interpersonal COM Kalamazoo Valley Community College Instructor: Steve Ott
Those darn myths… <ul><li>Communication can be intentional or ____________ </li></ul><ul><li>It is impossible to not _____...
Those darn myths… <ul><li>Meanings are in __________ not ________ </li></ul><ul><li>____ Communication is not always bette...
Two definitions of communication <ul><li>Quantitative definition: </li></ul><ul><li>Involves number of people (quantity) i...
Two definitions of communication <ul><li>Qualitative (quality-based): </li></ul><ul><ul><li>Interpersonal versus Impersona...
The COM Process Models <ul><li>Linear: ? </li></ul><ul><li>Interactive: ? </li></ul><ul><li>Transactional: ? </li></ul>
Metacommunication <ul><li>Communicating about how you communicate: </li></ul><ul><ul><li>“ I hate it when you use that ton...
Why do we communicate? <ul><li>Physical Needs </li></ul><ul><li>Relational Needs </li></ul><ul><li>Identity Needs </li></u...
Maslow’ Hierarchy of Needs <ul><li>Self Actualization </li></ul><ul><li>Self-Esteem  </li></ul><ul><li>Social </li></ul><u...
Content versus relational messages <ul><li>Content: what is said </li></ul><ul><li>Relational: how it is said…and what tha...
Communication Competence <ul><li>Effective + Appropriate = Competence </li></ul>
Communication Competence <ul><li>Some principles: </li></ul><ul><ul><li>There is no “ideal” way </li></ul></ul><ul><ul><li...
Communication Competence <ul><li>Characteristics of competent communicators: </li></ul><ul><ul><li>A wide range of behavio...
Communication Competence <ul><li>Effective + Appropriate = Competence </li></ul>
Intro to Interpersonal COM Kalamazoo Valley Community College Instructor: Steve Ott
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Introto com

  1. 1. Intro to Interpersonal COM Kalamazoo Valley Community College Instructor: Steve Ott
  2. 2. Those darn myths… <ul><li>Communication can be intentional or ____________ </li></ul><ul><li>It is impossible to not ___________ </li></ul><ul><li>It also is irreversible and unrepeatable </li></ul>
  3. 3. Those darn myths… <ul><li>Meanings are in __________ not ________ </li></ul><ul><li>____ Communication is not always better </li></ul><ul><li>Communication will ___ solve all problems </li></ul><ul><li>No single person or event causes another person’s reaction </li></ul>
  4. 4. Two definitions of communication <ul><li>Quantitative definition: </li></ul><ul><li>Involves number of people (quantity) involved </li></ul><ul><li>Refers to one-on-one nature or d____ </li></ul><ul><li>What were the others we talked about? </li></ul>
  5. 5. Two definitions of communication <ul><li>Qualitative (quality-based): </li></ul><ul><ul><li>Interpersonal versus Impersonal factors: </li></ul></ul><ul><ul><li>Occurs between two people </li></ul></ul><ul><ul><li>Takes place within a relationship </li></ul></ul><ul><ul><li>Evolves within relationships </li></ul></ul><ul><ul><li>IPC defines and negotiates relationships </li></ul></ul>
  6. 6. The COM Process Models <ul><li>Linear: ? </li></ul><ul><li>Interactive: ? </li></ul><ul><li>Transactional: ? </li></ul>
  7. 7. Metacommunication <ul><li>Communicating about how you communicate: </li></ul><ul><ul><li>“ I hate it when you use that tone of voice with me!” </li></ul></ul><ul><ul><li>Examples of your own? </li></ul></ul>
  8. 8. Why do we communicate? <ul><li>Physical Needs </li></ul><ul><li>Relational Needs </li></ul><ul><li>Identity Needs </li></ul><ul><li>Spiritual Needs </li></ul><ul><li>Instrumental Needs </li></ul>
  9. 9. Maslow’ Hierarchy of Needs <ul><li>Self Actualization </li></ul><ul><li>Self-Esteem </li></ul><ul><li>Social </li></ul><ul><li>Safety </li></ul><ul><li>Physical </li></ul><ul><li>How can communication help to achieve these? </li></ul>
  10. 10. Content versus relational messages <ul><li>Content: what is said </li></ul><ul><li>Relational: how it is said…and what that means </li></ul><ul><ul><li>Types: </li></ul></ul><ul><ul><ul><li>Affinity </li></ul></ul></ul><ul><ul><ul><li>Immediacy </li></ul></ul></ul><ul><ul><ul><li>Respect </li></ul></ul></ul><ul><ul><ul><li>Control </li></ul></ul></ul>
  11. 11. Communication Competence <ul><li>Effective + Appropriate = Competence </li></ul>
  12. 12. Communication Competence <ul><li>Some principles: </li></ul><ul><ul><li>There is no “ideal” way </li></ul></ul><ul><ul><li>Competence is situational </li></ul></ul><ul><ul><li>Competence is relational </li></ul></ul><ul><ul><li>Competence can be learned </li></ul></ul>
  13. 13. Communication Competence <ul><li>Characteristics of competent communicators: </li></ul><ul><ul><li>A wide range of behaviors </li></ul></ul><ul><ul><li>Can choose the right behavior </li></ul></ul><ul><ul><li>Has “skills” </li></ul></ul><ul><ul><li>Cognitive complexity </li></ul></ul><ul><ul><li>Empathy </li></ul></ul><ul><ul><li>Self-monitoring </li></ul></ul><ul><ul><li>Commitment </li></ul></ul>
  14. 14. Communication Competence <ul><li>Effective + Appropriate = Competence </li></ul>
  15. 15. Intro to Interpersonal COM Kalamazoo Valley Community College Instructor: Steve Ott

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