Your SlideShare is downloading. ×

Field flex mobile 1st strategy for iwms

52
views

Published on

Published in: Technology, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
52
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Creating a winning mobile IWMSstrategy SteveLisle,FieldFLEX Inc. WayneLiko,HorizantInc.
  • 2. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Mobile Case Study1: University, Classroom Inspections @TermStart company background development& deployment approach requirements& goals outcome • polytechnic university • aerospace, trades, applied sciences, health & environmental research • 6 campuses, 900+ teaching spaces • integrate / coordinate classroom services • ensure classrooms, labs and training spaces are ready for upcoming term • send in 1 assessor instead of many • create single form to capture state of space • distribute tasks to various campus service groups electronically • most classrooms are in desired state at term start (25% improvement over 2 terms) • service groups are all on the same page with respect to deficient spaces
  • 3. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Mobile Case Study2: Energy Company,Corporate Facilities Way-Finding company background development& deployment approach requirements& goals outcome • regional public utility covering approx. 4,000 sq. miles • residential & commercial energy distribution to 3.4 million customers • many corporate office and service centers • interactive way-finding with touchscreen capabilities • smartphone, tablet & kiosk form factors • leverage ARCHIBUS location data • leverage facilities CAD drawings • interactive drill-path navigation unified across all mobile hardware • easily extendible to fixed kiosk mode • intuitive enough that little or no user training required • pilot deployed in corporate headquarters • evaluation in-progress • deployment pending • future rollout of common space kiosks & new corporate services mobile apps
  • 4. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Mobile Case Study3: Energy Company,Retail Premises Survey company background development& deployment approach requirements& goals outcome • Multi-tier, international energy company: exploration, extraction, generation, processing/refinement, distribution, retail • 2,500 multi-service/product retail sites • acquire technology to support new asset sustainability process • collect & verify retail premise data within 1 year of technology acquisition • visibility into contents & condition of retail premises from corporate view • reduce unnecessary asset & equipment churn • design technology around new field survey processes • iterative user-interface design • UX to appeal to the “un-initiated” – simple UI • technology delivered in 30 days • mobile drawings to have light footprint • retail premises survey mobile app delivered • pilot started on 2 sites with results evaluated end of Q2 (approx 1000 sites in phase 1 year)
  • 5. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Mobile First Approach
  • 6. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Enterprise Mobile Trends Consumers are driving the BYOD trend Corporations are adapting and implementing BYOD policies 67% of people use personal devices at work 89% of users access business applications outside their office 24% of consumers use a smartphone or tablet as a primary work device 60% of US employees want to use their mobile device to check their emails and phone calls after hours 47% of corporations want to increase their IT budgets to support mobile devices and BYOD policies 40% of corporations want to deploy more mobile software-as-a-service (Saas) solutions 75% of corporations want to actively support BYOD policies and programs for their employees 30% of corporations want to reselect their suppliers based on their mobile expertise (source: Detecon Consulting)
  • 7. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved General Market Trends 6.3 billion 6.8 billion 7.2 billion 7.6 billion 500 million 12.5 billion 25 billion 50 billion 0.08 1.84 3.47 6.58 World Population Connected Devices Connected Devices per Person 2003 2010 2015 2020 More connected devices than people Source: Cisco IBSG, April 2011 Source:GigaomResearch AUTONOMOUS AWARE ACTIVE PASSIVE DeviceVolumes 2012 2014 2016 2018 RFID NFC 2D BARCODE LOW-ENERGY WIRELESS FULL SYSTEM ON CHIP SMART DUST HOME AUTOMATION SMART SPORTS INFANT/PET TRACKING SMART ROADS SITUATIONAL AWARENESS EDUTAINMENT SMART RETAIL DYNAMIC MAPPING TELEHEALTH SMART GRIDS DRIVERLESS TRANSPORT Internet ofThings BIG Data Self-awaredevices &yourmobileDNA
  • 8. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Corporate IT Funding Trends • Enterprises are expected to increase their mobility spending from 5% of their IT budgets to 10%-12% by 2020 (source: National Association of Software and Services Companies) • Corporate BYOD policies maturing == increased need for enterprise mobile apps == more $$ for mobile software platforms, less on mobile hardware • Only 11% of end users access business applications from the corporate office 100% of the time (source: Cisco) • Mobility inching up the IT priority list: concerns over mobile security, mobile platform management and enterprise integration challenges being addressed by rapidly maturing application and security development community • 67% of CIOs and IT professionals believe mobility will impact their businesses as much as or more than the internet did in the 1990s. (source: Xcube Labs)
  • 9. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Mobile IWMS Adoption innovators early adopters early majority late majority laggards #ofcompanies Enterprise IWMS Enterprise Mobile IWMS • Enterprise mobility typically lags consumer mobility • Long decision and change management cycles spent “going mobile” • Enterprise mobile technology still perceived as immature
  • 10. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Opportunity forMobile IWMS • Drive efficiency • Attract talent • Lead the organization - coach the executive Mobile strategy is aligned with the overall business strategy Organization has clear funding mechanism for mobile initiatives There is executive-level oversight for mobile initiatives Organization has a well-defined enterprise-wide mobile strategy There is an established governance structure for mobile initiatives (source: IBM Institute for Business Value Mobile Enterprise Study) 50% 49% 47% 45% 44%
  • 11. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Mobile First Philosophy Traditional development approach: desktop applications extended to mobile device Assumptions • Desktops and laptops far outnumber mobile devices • Web-enabled apps and pure web apps in mature phase • Mobility does not lend itself to traditional business models Mobile 1st development approach: mobile applications designed around mobile processes Assumptions • Mobile devices have or will eclipse traditional PCs • UX design for new business processes implies “mobile” • Mobile ecosystem becoming self-aware
  • 12. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Critical Considerations • Mobilize current business processes? Develop new processes based entirely on mobility? • Generate new revenue? Taking cost out of the business? • Design, build, operate/sustain in-house? • Mobile center of excellence • UX Design experience technology business insight-based business solution creation technolo gy informed by design created efficiently design informed by technology proven user needs courtesy Fred Boulanger, m_acadamian
  • 13. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Corporate Alignment Finance & Accounting Human Resources Marketing IT Line of Business Strategy A comprehensive mobile strategy requires a well-rounded management team and touches nearly all areas of a company (source: IBM Institute for Business Value Mobile Enterprise Study) •Provide insight into employee needs & guidelines •Use mobile strategy to attract talent / enhance recruiting initiatives •Determine mobile funding allocation & evaluation •Implement metrics to measure & evaluate mobile initiatives •Design, develop and source mobile solutions •Integrate mobile solutions with existing systems •Provide insight into customer requirements and user experience •Link mobile strategy to other company-wide digital & social initiatives •Generate new ideas for mobile initiatives / set priorities •Help design, develop and manage mobile solutions •Integrate mobile strategy with overall business strategy •Identify metrics to measure and evaluate mobile initiatives
  • 14. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved Mobile 1st Roadmap For most companies, it takes a while until they reach the goal •Establish processes to enable BYOD •Manage and optimize mobile devices, data and expenses •Establish security measures, systems and processes •Assure legal compliance •Educate end users about possible use cases •Make existing services available on mobile •Ensure system integration if all core services •Optimize existing operational processes for mobile use cases •Leverage analytics for advance customer/user insights •Focus on building up and hiring human capital with high mobile expertise •Focus on new service models around mobile use cases ensuring growth •Aim for partnerships to round up service offerings and leverage synergies •Develop a portfolio strategy for new mobile service offerings •Commit to incremental revenue / cost targets through mobile service offerings and integrate into financial planning •Mobile becomes the starting point of every new business process design and service concept •Mobile becomes the most important channel for end customer / user interaction •Dedicate the best internal resources to mobile development & deployment •Ensure mobile expertise in top management Mobile Productivity Mobile Core Services Mobile Extended Services Mobile 1st Enterprise (source: Detecon Consulting)
  • 15. © 2014 Steve Lisle, FieldFLEX Inc. All Rights Reserved FieldFLEX Strategic &AdvisoryServices • Mobile readiness assessments • Process engineering / reengineering (mobile 1st) • Performance studies • Business cases & justifications • Mobile strategy consulting Steve Lisle – slisle@fieldflex.ca