Community Anti-patterns                                 Steve Lee                                OpenDirective            ...
Based on         a talk and materials                  by             David Nearywww.slideshare.net/nearyd/community-antip...
OpenDirective
OpenDirective
Patterns are discovered         not      designed                  OpenDirective
Patterns allow reproduction of         best practice             through       distilled essence                       Ope...
OpenDirective
Anti-Patterns•Damaging or counter-productive practices or  patterns of behaviour•Often from best intentions•Some have pola...
OpenDirective
OpenDirective
OpenDirective
OpenDirective
Symptoms•Volunteers start work (or claim so)•Infrequent or vague progress reports•Others cannot do work as is in progress•...
OpenDirective
Causes•Perfectionism•Over commited•Delusion•Letting go is to admit failure                                  OpenDirective
Treatment•Clear Roadmap and assignment•Timebox•Parallel activity•Failure is OK                                OpenDirective
OpenDirective
Symptoms•Newbie asks endless questions•Soaks up core team time                                 OpenDirective
Treatment•Good docs•Encourage other newbies to answer•Encourage self help with pointers not answers•Let me google it for y...
OpenDirective
OpenDirective
Symptoms•Company keeps control•Community are all employees•Dual licence + commercial pressure + process•Water cooler decis...
Treatment•Founding companies need to embrace the chaos•Exchange influence for control•Work in glass houses with policies f...
OpenDirective
OpenDirective
OpenDirective
OpenDirective
Symptoms•Discussions about relatively unimportant issues•Endless extensive debate•Everyone has their say (me too)•One disc...
Treatment•Diagnosis is often enough•Encourage action – implementation or bake off•See bikeshed.com                        ...
OpenDirective
OpenDirective
Symptoms•Insightful messages – flame bate•Concern•Off topic                                    OpenDirective
Treatment•Ignore•Strong Moderation                           OpenDirective
Treatment•Ignore•Strong Moderation                           OpenDirective
OpenDirective
OpenDirective
Treatment•Very firm hand•Amputation                              OpenDirective
OpenDirective
Symptoms•Contributor gets hired•Less visibility and less activity                                     OpenDirective
Treatment•Train employer in value of community•Job description includes contribution•Metrics                              ...
OpenDirective
Symptoms•Lack of care•Snowballs - increase in entropy•Vandalism                                   OpenDirective
Treatment•Clear best practice•Identify problems or vandels•Manage and spread policing                                OpenD...
OpenDirective
Symptoms•Over zealous problem identification•Misanthropic moaning (Victor Meldrew)                                    Open...
Treatment•Private email – gentle reminder                                   OpenDirective
Community goal:Create a fun, friendly environment where        people feel safe sharing                               Open...
Upcoming SlideShare
Loading in...5
×

TS11 Community anti-patterns

472

Published on

Building on David Neary's presentation of same name - disruptive patterns of behaviour and possible fixes

Published in: Health & Medicine
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
472
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
2
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Transcript of "TS11 Community anti-patterns"

  1. 1. Community Anti-patterns Steve Lee OpenDirective TransferSummit September 2011 Oxford UK© OpenDirective licensed under Creative Commons Attribution-ShareAlike 3.0 Unported License. OpenDirective
  2. 2. Based on a talk and materials by David Nearywww.slideshare.net/nearyd/community-antipatterns communitymgt.wikia.com/wiki/Category:Anti-patterns OpenDirective
  3. 3. OpenDirective
  4. 4. OpenDirective
  5. 5. Patterns are discovered not designed OpenDirective
  6. 6. Patterns allow reproduction of best practice through distilled essence OpenDirective
  7. 7. OpenDirective
  8. 8. Anti-Patterns•Damaging or counter-productive practices or patterns of behaviour•Often from best intentions•Some have polar opposites OpenDirective
  9. 9. OpenDirective
  10. 10. OpenDirective
  11. 11. OpenDirective
  12. 12. OpenDirective
  13. 13. Symptoms•Volunteers start work (or claim so)•Infrequent or vague progress reports•Others cannot do work as is in progress•Hand over resisted OpenDirective
  14. 14. OpenDirective
  15. 15. Causes•Perfectionism•Over commited•Delusion•Letting go is to admit failure OpenDirective
  16. 16. Treatment•Clear Roadmap and assignment•Timebox•Parallel activity•Failure is OK OpenDirective
  17. 17. OpenDirective
  18. 18. Symptoms•Newbie asks endless questions•Soaks up core team time OpenDirective
  19. 19. Treatment•Good docs•Encourage other newbies to answer•Encourage self help with pointers not answers•Let me google it for you (and others)•Walk the line between RTFM and being a crutch OpenDirective
  20. 20. OpenDirective
  21. 21. OpenDirective
  22. 22. Symptoms•Company keeps control•Community are all employees•Dual licence + commercial pressure + process•Water cooler decisions, big show, day 1 commit OpenDirective
  23. 23. Treatment•Founding companies need to embrace the chaos•Exchange influence for control•Work in glass houses with policies for progress•If it didnt happen on the list it didnt happen OpenDirective
  24. 24. OpenDirective
  25. 25. OpenDirective
  26. 26. OpenDirective
  27. 27. OpenDirective
  28. 28. Symptoms•Discussions about relatively unimportant issues•Endless extensive debate•Everyone has their say (me too)•One discussion drowns out others•Related to decision paralysis OpenDirective
  29. 29. Treatment•Diagnosis is often enough•Encourage action – implementation or bake off•See bikeshed.com OpenDirective
  30. 30. OpenDirective
  31. 31. OpenDirective
  32. 32. Symptoms•Insightful messages – flame bate•Concern•Off topic OpenDirective
  33. 33. Treatment•Ignore•Strong Moderation OpenDirective
  34. 34. Treatment•Ignore•Strong Moderation OpenDirective
  35. 35. OpenDirective
  36. 36. OpenDirective
  37. 37. Treatment•Very firm hand•Amputation OpenDirective
  38. 38. OpenDirective
  39. 39. Symptoms•Contributor gets hired•Less visibility and less activity OpenDirective
  40. 40. Treatment•Train employer in value of community•Job description includes contribution•Metrics OpenDirective
  41. 41. OpenDirective
  42. 42. Symptoms•Lack of care•Snowballs - increase in entropy•Vandalism OpenDirective
  43. 43. Treatment•Clear best practice•Identify problems or vandels•Manage and spread policing OpenDirective
  44. 44. OpenDirective
  45. 45. Symptoms•Over zealous problem identification•Misanthropic moaning (Victor Meldrew) OpenDirective
  46. 46. Treatment•Private email – gentle reminder OpenDirective
  47. 47. Community goal:Create a fun, friendly environment where people feel safe sharing OpenDirective
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×