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TS11 Community anti-patterns

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Building on David Neary's presentation of same name - disruptive patterns of behaviour and possible fixes

Building on David Neary's presentation of same name - disruptive patterns of behaviour and possible fixes

Published in: Health & Medicine

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  • 1. Community Anti-patterns Steve Lee OpenDirective TransferSummit September 2011 Oxford UK© OpenDirective licensed under Creative Commons Attribution-ShareAlike 3.0 Unported License. OpenDirective
  • 2. Based on a talk and materials by David Nearywww.slideshare.net/nearyd/community-antipatterns communitymgt.wikia.com/wiki/Category:Anti-patterns OpenDirective
  • 3. OpenDirective
  • 4. OpenDirective
  • 5. Patterns are discovered not designed OpenDirective
  • 6. Patterns allow reproduction of best practice through distilled essence OpenDirective
  • 7. OpenDirective
  • 8. Anti-Patterns•Damaging or counter-productive practices or patterns of behaviour•Often from best intentions•Some have polar opposites OpenDirective
  • 9. OpenDirective
  • 10. OpenDirective
  • 11. OpenDirective
  • 12. OpenDirective
  • 13. Symptoms•Volunteers start work (or claim so)•Infrequent or vague progress reports•Others cannot do work as is in progress•Hand over resisted OpenDirective
  • 14. OpenDirective
  • 15. Causes•Perfectionism•Over commited•Delusion•Letting go is to admit failure OpenDirective
  • 16. Treatment•Clear Roadmap and assignment•Timebox•Parallel activity•Failure is OK OpenDirective
  • 17. OpenDirective
  • 18. Symptoms•Newbie asks endless questions•Soaks up core team time OpenDirective
  • 19. Treatment•Good docs•Encourage other newbies to answer•Encourage self help with pointers not answers•Let me google it for you (and others)•Walk the line between RTFM and being a crutch OpenDirective
  • 20. OpenDirective
  • 21. OpenDirective
  • 22. Symptoms•Company keeps control•Community are all employees•Dual licence + commercial pressure + process•Water cooler decisions, big show, day 1 commit OpenDirective
  • 23. Treatment•Founding companies need to embrace the chaos•Exchange influence for control•Work in glass houses with policies for progress•If it didnt happen on the list it didnt happen OpenDirective
  • 24. OpenDirective
  • 25. OpenDirective
  • 26. OpenDirective
  • 27. OpenDirective
  • 28. Symptoms•Discussions about relatively unimportant issues•Endless extensive debate•Everyone has their say (me too)•One discussion drowns out others•Related to decision paralysis OpenDirective
  • 29. Treatment•Diagnosis is often enough•Encourage action – implementation or bake off•See bikeshed.com OpenDirective
  • 30. OpenDirective
  • 31. OpenDirective
  • 32. Symptoms•Insightful messages – flame bate•Concern•Off topic OpenDirective
  • 33. Treatment•Ignore•Strong Moderation OpenDirective
  • 34. Treatment•Ignore•Strong Moderation OpenDirective
  • 35. OpenDirective
  • 36. OpenDirective
  • 37. Treatment•Very firm hand•Amputation OpenDirective
  • 38. OpenDirective
  • 39. Symptoms•Contributor gets hired•Less visibility and less activity OpenDirective
  • 40. Treatment•Train employer in value of community•Job description includes contribution•Metrics OpenDirective
  • 41. OpenDirective
  • 42. Symptoms•Lack of care•Snowballs - increase in entropy•Vandalism OpenDirective
  • 43. Treatment•Clear best practice•Identify problems or vandels•Manage and spread policing OpenDirective
  • 44. OpenDirective
  • 45. Symptoms•Over zealous problem identification•Misanthropic moaning (Victor Meldrew) OpenDirective
  • 46. Treatment•Private email – gentle reminder OpenDirective
  • 47. Community goal:Create a fun, friendly environment where people feel safe sharing OpenDirective