TS11 Community anti-patterns
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TS11 Community anti-patterns

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Building on David Neary's presentation of same name - disruptive patterns of behaviour and possible fixes

Building on David Neary's presentation of same name - disruptive patterns of behaviour and possible fixes

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TS11 Community anti-patterns TS11 Community anti-patterns Presentation Transcript

  • Community Anti-patterns Steve Lee OpenDirective TransferSummit September 2011 Oxford UK© OpenDirective licensed under Creative Commons Attribution-ShareAlike 3.0 Unported License. OpenDirective
  • Based on a talk and materials by David Nearywww.slideshare.net/nearyd/community-antipatterns communitymgt.wikia.com/wiki/Category:Anti-patterns OpenDirective
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  • Patterns are discovered not designed OpenDirective
  • Patterns allow reproduction of best practice through distilled essence OpenDirective
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  • Anti-Patterns•Damaging or counter-productive practices or patterns of behaviour•Often from best intentions•Some have polar opposites OpenDirective
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  • Symptoms•Volunteers start work (or claim so)•Infrequent or vague progress reports•Others cannot do work as is in progress•Hand over resisted OpenDirective
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  • Causes•Perfectionism•Over commited•Delusion•Letting go is to admit failure OpenDirective
  • Treatment•Clear Roadmap and assignment•Timebox•Parallel activity•Failure is OK OpenDirective
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  • Symptoms•Newbie asks endless questions•Soaks up core team time OpenDirective
  • Treatment•Good docs•Encourage other newbies to answer•Encourage self help with pointers not answers•Let me google it for you (and others)•Walk the line between RTFM and being a crutch OpenDirective
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  • Symptoms•Company keeps control•Community are all employees•Dual licence + commercial pressure + process•Water cooler decisions, big show, day 1 commit OpenDirective
  • Treatment•Founding companies need to embrace the chaos•Exchange influence for control•Work in glass houses with policies for progress•If it didnt happen on the list it didnt happen OpenDirective
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  • Symptoms•Discussions about relatively unimportant issues•Endless extensive debate•Everyone has their say (me too)•One discussion drowns out others•Related to decision paralysis OpenDirective
  • Treatment•Diagnosis is often enough•Encourage action – implementation or bake off•See bikeshed.com OpenDirective
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  • Symptoms•Insightful messages – flame bate•Concern•Off topic OpenDirective
  • Treatment•Ignore•Strong Moderation OpenDirective
  • Treatment•Ignore•Strong Moderation OpenDirective
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  • Treatment•Very firm hand•Amputation OpenDirective
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  • Symptoms•Contributor gets hired•Less visibility and less activity OpenDirective
  • Treatment•Train employer in value of community•Job description includes contribution•Metrics OpenDirective
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  • Symptoms•Lack of care•Snowballs - increase in entropy•Vandalism OpenDirective
  • Treatment•Clear best practice•Identify problems or vandels•Manage and spread policing OpenDirective
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  • Symptoms•Over zealous problem identification•Misanthropic moaning (Victor Meldrew) OpenDirective
  • Treatment•Private email – gentle reminder OpenDirective
  • Community goal:Create a fun, friendly environment where people feel safe sharing OpenDirective